1. A review of the effects of non-verbal cues on the performance appraisal process.
- Author
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de Meuse, Kenneth P.
- Subjects
- *
EMPLOYEE reviews , *SOCIAL psychology , *PERFORMANCE standards , *NONVERBAL communication , *COMMUNICATIONS research , *PERSONNEL management - Abstract
Forty-six empirical studies directly investigating the effects of three classes of non-verbal variables (demographic cues, physical appearance, non-verbal behaviours) on performance appraisal were reviewed. In addition, relevant social psychological and communication research in the areas of person perception and impression formation was highlighted. The review indicated that the effects of non-verbal cues on person perception in general. acid performance appraisal in particular, are significant and varied. The review also revealed that (a) the majority of performance appraisal literature has exclusively examined demographic cues, (b) potential interactions among the three classes of non-verbal variables have been generally ignored. and (c) most of the research is non-theoretical. In an attempt to remedy this situation, a conceptual framework within which to examine the impact of non-verbal cues on the performance appraisal process was proposed. [ABSTRACT FROM AUTHOR]
- Published
- 1987
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