Search

Presents results of Texas A&M University's experience administering SERVQUAL as a performance assessment tool for research and academic libraries in the United States. Measurement of the difference between customers' minimum expectations and their perceptions of those services as delivered; Five customer-valued dimensions of service.

It is normally accepted that Battery Energy Storage Systems improve frequency regulation by providing fast response to the Automatic Generation Control. However, currently available control strategies may lead to early Energy Storage Systems aging given that Automatic Generation Control requirements are increasing due to zero carbon power generation integration. In this sense, it is important to analyze the aging phenomena in order to assess the technical–economical usefulness of Battery Energy Storage Systems towards zero carbon power systems. In order to avoid early aging, various proposals on aging-reducing algorithms can be found; however, it is unclear if those aging-reducing algorithms affect the performance of Battery Energy Storage Systems. It is also unclear whether those effects must be internalized to properly dimension the capacity of Battery Energy Storage Systems to both comply with performance standards and to prevent early aging. Thus, this paper estimates the storage capacity of a Battery Energy Storage Systems to comply with Automatic Generation Control performance standard under aging-reducing operating algorithms by dynamics simulations of a reduced-order, empirically-validated model of the Electric Reliability Council of Texas. The results show the relationship between the required performance of Automatic Generation Control and Battery Energy Storage System capacity, considering a 1-year simulation of Automatic Generation Control dynamics. It can be concluded that the compliance with performance standards is strongly related to the storage capacity, regardless of how fast the device can inject or withdraw power from the grid. Previous results in the state-of-the-art overlook the quantification of this relationship between compliance with performance standards and storage capacity. [ABSTRACT FROM AUTHOR]

In addition to market information, available energy and capacity to participate in the market are also essential to be an effective market participant. This paper discusses the development of an online dynamic cable rating system (DCRS) that can help a system engineer maximize asset utilization without jeopardizing system facilities or compromising the reliability of the cables. Based on real-time cable loading, cable surface temperature, ambient temperature, and forecasting temperature, the DCRS can estimate both steady-state and dynamic cable rating. To confirm with the actual operation condition, both real-time cable temperature and forecasting ambient temperature are taken into consideration to perform short-term cable ampacity estimation to prevent overestimation and/or underestimation. Based on the information provided by the DCRS, the system engineer can establish or adjust the bidding strategy in time to effectively participate in the restructured electric markets. [ABSTRACT FROM AUTHOR]

This article describes Richland College's Malcolm Baldrige National Quality Award-winning Performance Excellence Model. Richland's leadership team uses systematic strategic and operational approaches to improve performance. These approaches mirror Richland's vision, mission, values, and goals and reflect their approach-deploy-learn-integrate philosophy. The authors discuss methodology, successes, challenges, and opportunities for improvement. They also suggest generic guidelines for others to create their own performance excellence models. [ABSTRACT FROM AUTHOR]

The article focuses on the attributes and values of basketball coach Bob Knight at Texas Tech University in Lubbock, Texas that contribute to his success and the importance of these traits in one's profession. The author mentions that each player should realize his potential on and off the court. He believes that having high performance standards supports commitment to the mission of an organization. According to the author, it is essential to maintain one's professional integrity in appropriate ways to support ethical conduct. He also adds that teamwork, collaborative approaches, and knowledge sharing are significant for high performance in the workforce.