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Purpose: This study aims to examine the role of shared leadership (SL) practices in improving team performance (TP) in health-care producer organizations by mediating the roles of intellectual capital (IC) and team learning (TL). Design/methodology/approach: Conceptual model was proposed using social learning theory and resource-based view theory. The structured questionnaire was administered to respondents of Pakistani health-care producer organizations using a cross-sectional approach. Data was collected from 23 team leaders and 203 team members from 23 different teams. PLS-structural equation modeling was applied to SmartPLS 3.2.9. Findings: The findings revealed that SL and IC are positively associated with TP, while TL has no association with TP. Further, SL is positively associated with IC and TL. This study also found that IC significantly mediates between SL and TP. Still, no mediating role of TL between SL and TP was found. Practical implications: The findings suggest health-care producer organizations adopt shared leader practices where team members are given a say in decision-making to boost their morale, leading to effective TP. Originality/value: The conceptual model was created using social learning and resource-based view theories. This is an early attempt to examine the role of SL in health-care producer organizations.

Envy has garnered considerable attention in hospitality since emotions are crucial in understanding how individuals behave within an organization. However, research has failed to establish a link between envy and psychological detachment in coastline hotels. Our study investigates the effect of coworker envy on service sabotage through psychological detachment as a mediating factor and perceived employability and self-performance as moderators. Data were collected from 637 employees at three-star coastline hotels using a time-lagged approach. The SmartPLS results revealed that psychological detachment was partially mediated. Finally, employee performance strengthened the positive connection between psychological detachment and service sabotage conduct. Our study offers academics and hotel industry professionals significant insights into the coastal hotel sector. [ABSTRACT FROM AUTHOR]

Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms marketing their services and products through electronic word of mouth (eWOM) on these hotel booking websites continues to grow. Despite its importance, there has been little research on how guests interact with information to increase eWOM. This paper creates a new scale for assessing guest interaction with Meituan.com information to fill this void. To this end, a three-step mixed-methods approach using open-ended surveys and published relevant research is used. Data were gathered from 440 hotel guests in Taiwan, China, and Hong Kong. Using SmartPLS 4, confirmatory factor analysis revealed 33 final items for the new scale. This paper significantly contributes to potential guest behavior by creating and confirming this new scale in the hospitality context. [ABSTRACT FROM AUTHOR]

Purpose: This paper aims to explore the role of perceived organizational injustice (POI) leading to workplace conflict in determining organizational performance (OP) among healthcare employees. This paper also examines the serial mediating effects of moral disengagement (MD) and knowledge hiding (KH). Design/methodology/approach: In all, 244 public and private hospital employees in Pakistan provided the data set. Findings: According to partial least squares-structural equation modeling findings, the negative association between POI and OP was serially mediated by KH and MD. The recovery process underlying the linkage between POI and OP is tested and highlighted in this paper as a first step in unraveling it. Research limitations/implications: The findings highlight the significance of taking moral and KH models into account when attempting to understand the moral cognitive processes that employees go through when they see injustice. Organizations should guarantee the equitable distribution of incentives and resources, as distributive and procedural justices are concerned with organizations. Originality/value: By directing actions meant to prevent MD and KH, the findings may potentially inspire new, more focused treatments to safeguard patient safety and avoid losses in the healthcare industry. One way to reduce unethical conduct and MD is to have people declare or agree to a code of ethics. [ABSTRACT FROM AUTHOR]

Social media technologies (SMTs), online brand communities, and social customer relationship management (SCRM) Capabilities play an indispensable role in the engagement and loyalty-building of university students to achieve a sustainable university reputation. This study provides pioneering input for higher education institutions (HEIs) by developing a new integrated SCRM model through self-congruity or self-congruence theory, which examines SMTs Use, online brand communities, SCRM Capabilities, customer engagement, customer loyalty, and university reputation. Using cross-sectional data from 400 students from Pakistani public universities, structure equation modeling applies to Smart PLS 3.2.7. Results indicate that all hypotheses have significant positive relationships, except SMTs use found insignificant with university reputation. Also, SCRM Capabilities mediate between SMTs use and university reputation, while customer engagement mediates between online brand communities and customer loyalty. This study indirectly supports public HEIs sustainability. Further, these findings contribute new knowledge to literature and theory. [ABSTRACT FROM AUTHOR]

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The ability of social media influencers (SMIs) to shape their followers' intentions to purchase the recommended brands (IPB) by creating content on social media platforms is critical. This has received little attention in influencer marketing literature. Drawing on source credibility theory, this study investigates the dual mediation of emotional attachment (EA) and influence of presumed influence (IPI) in the relationship between SMIs' credibility and followers' IPB in the Pakistani fashion context. A self-administered questionnaire was used to collect data from 346 social media users. PLS-SEM results revealed that SMIs' credibility does have a negative influence on IPB. However, SMIs' credibility is positively related to both EA and IPI. Furthermore, EA and IPI fully mediated the relationship between SMIs' credibility and IPB. This research deepened knowledge about the phenomenon of followers' emotional bonding with SMIs. This paper also offers valuable theoretical and practical implications for academics and practitioners in the fashion industry. [ABSTRACT FROM AUTHOR]

Underpinned by health belief model and service recovery theory, this paper investigates the role of workplace health measures (WHMs) in hotel activity recovery (i.e. service recovery performance and financial performance). This paper also explores the mediation roles of perceived self-efficacy (PSE), perceived well-being (PWB), and internal service quality (ISQ). Multilevel data was collected from 766 respondents at the individual level and 532 respondents at the organizational level in Egyptian five-star hotels. WarpPLS findings show that WHMs significantly affect PSE and PWB. Moreover, PSE, PWB, and ISQ were partially mediated. Lastly, this paper’s theoretical and practical implications in the hotel context are discussed. [ABSTRACT FROM AUTHOR]

Stakeholder tourism development has revolved around the sustainable branding concept and brand engagement challenges. Addressing concerns on branding and sustainability, this study aims to investigate the stakeholder destination image (socioenvironment, infrastructure, natural and cultural resources, and pleasant atmosphere) impact on destination brand (brand meaning, presented brand, brand awareness, and brand equity) with the mediating role of stakeholder brand engagement (behavioral, affective and cognitive). We draw on the self-congruity theory to develop hypotheses and collect data from different stakeholder groups (local people, visitors, and entrepreneurs) (N = 350). Structural equation modeling with second-order analysis was undertaken using SmartPLS 3.3.9. Our results show the significance of stakeholder destination image in positively building destination brand. The results also showed that stakeholder brand engagement partially mediates between destination image and destination brand. Our study provides implications for theory and practice. [ABSTRACT FROM AUTHOR]

This research note explored the less-understood relationships between customer delights and revisit intention. We draw on extant literature to develop and propose a new conceptual framework underpinned by cognitive appraisal theory, theory of planned behavior, and attachment theory. This conceptual note proposed relationships between customer engagement (CE), customer experience (CX), place identity, and value co-creation between customer delight and revisits intention. This note offers insights on the essential role of customer delight in tourism, supporting effective interactions with CE, CX, place identity, and value co-creation for destination strategy development. This is one of the earliest initiatives to reinvent the wheel of customer delight in tourism to encourage tourist behavior intentions. 这篇研究报告探讨了顾客愉悦感和重访意图之间鲜为人知的关系. 我们借鉴现有文献，以认知评价理论、计划行为理论和依恋理论为基础，发展并提出了一个新的概念框架. 本概念性说明提出了客户参与度（CE）、客户体验（CX）、场所认同和客户满意度与重访意图之间的价值共同创造之间的关系.本说明提供了关于旅游业中顾客愉悦感的重要作用的见解，支持与CE、CX、场所标识的有效互动，以及为目的地战略开发共同创造价值. 这是最早的一项举措，旨在重塑旅游业中顾客愉悦的车轮，以鼓励游客的行为意图. [ABSTRACT FROM AUTHOR]

The purpose of this study is to empirically examine the relationship between quality management practices (QMP) and inter-organizational project performance (IPP), as well as the moderating effects of inter-organizational communication (ICOM), relationship, and process conflicts in Pakistan's-government healthcare organizations (NGOs) and public healthcare organizations. We developed a hypothetical model based on contingency theory. Using a self-administered questionnaire, the empirical data was collected from 296 respondents from NGOs and public healthcare in Pakistan between March and November 2019. SmartPLS 3.3.9 was used to apply structural equation modeling (SEM). The findings show that QMP significantly impacts IPP in healthcare inter-organizational collaborative projects. ICOM and process conflict significantly moderate the impact of QMP on IPP. In contrast, relationship conflict does not affect IPP. This study has practical implications for healthcare NGOs and public healthcare organizations that want to improve the performance of their projects by implementing QMP in their projects. This study added to the total quality management literature by clearly understanding QMP and its relationship to IPP. [ABSTRACT FROM AUTHOR]

Our study purpose is to analyze the tobacco industry's sustainable practices by investigating how and when green human resources management (GHRM) practices influence the development of the organizational citizenship behavior for the environment (OCBE) at the individual level. Therefore, we focus on OCBE as a mediation mechanism (how) and green culture enablers as a serial mediation (when) for the nexuses between GRHM, OCBE, and organizational performance (OP). The employee behavior requires the support of managers (leadership), who serve as enablers to ensure long-term goals and increase organizational resources. Data from 410 respondents in the tobacco industry in Pakistan were analyzed using descriptive analysis, confirmatory factor analysis, and the PLS-SEM model. Our results proved that GHRM significantly increased OP. In practice, our findings are helpful for managers as guidelines for the decision-making process related to improving the organizational culture and employee green behavior to improve sustainability in the tobacco industry. [ABSTRACT FROM AUTHOR]