1. Implementation of a formulary management process
- Author
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Lauren I. Karel, Ellena A. Anagnostis, Cindy J. Wordell, and Dennis R. Delisle
- Subjects
Pharmacology ,Multi-Institutional Systems ,Quality management ,Kaizen ,business.industry ,Health Policy ,Pharmacy ,Formularies as Topic ,030204 cardiovascular system & hematology ,Lean manufacturing ,Clinical pharmacy ,03 medical and health sciences ,0302 clinical medicine ,Workflow ,Humans ,Medicine ,Operations management ,030212 general & internal medicine ,Program Development ,Formulary ,Pharmacy Service, Hospital ,business ,Management process - Abstract
Purpose The application of lean methodology in an initiative to redesign the formulary maintenance process at an academic medical center is described. Summary Maintaining a hospital formulary requires clear communication and coordination among multiple members of the pharmacy department. Using principles of lean methodology, pharmacy department personnel within a multihospital health system launched a multifaceted initiative to optimize formulary management systemwide. The ongoing initiative began with creation of a formulary maintenance redesign committee consisting of pharmacy department personnel with expertise in informatics, automation, purchasing, drug information, and clinical pharmacy services. The committee met regularly and used lean methodology to design a standardized process for management of formulary additions and deletions and changes to medications’ formulary status. Through value stream analysis, opportunities for process and performance improvement were identified; staff suggestions on process streamlining were gathered during a series of departmental kaizen events. A standardized template for development and dissemination of monographs associated with formulary additions and status changes was created. In addition, a shared Web-based checklist was developed to facilitate information sharing and timely initiation and completion of tasks involved in formulary status changes, and a permanent formulary maintenance committee was established to monitor and refine the formulary management process. Conclusion A clearly defined, standardized process within the pharmacy department was developed for tracking necessary steps in enacting formulary changes to encourage safe and efficient workflow.
- Published
- 2017
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