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International audience; Recent empirical research in accounting and finance shows that the magnitudeof stock prices influences analysts’ price forecasts (Roger, Roger et Schatt [2018]).In this paper, we report the results of a novel experiment where some subjects areasked to forecast future prices in a continuous double auction market. In this expe-riment, two successive markets take place: one where the fundamental value is asmall price and one where the fundamental value is a large price. Although marketprices are higher (compared to fundamental value) in small price markets than inlarge price markets, our results indicate that analyst subjects’ forecasts are moreoptimistic in small price markets compared to large price markets. Analyst subjectsstrongly anchor on past price trends when building their price forecasts and donot mitigate subject traders’ bias. Overall, our experimental findings support theexistence of a small price bias deeply rooted in the human brain.; La littérature récente en comptabilité et en finance montre que le niveau des cours des actions influence les prévisions de prix des analystes (Roger, Roger et Schatt [2018]). Dans le présent article, nous montrons que ce résultat reste valide dans le cadre contrôlé du laboratoire quand des sujets doivent prévoir les prix futurs sur un marché expérimental auquel ils ne participent pas. Chaque sujet fait des prévisions lors de deux marchés successifs : l’un pour lequel la valeur fondamentale est faible et l’autre pour lequel la valeur fondamentale est élevée. Bien que les prix de marché soient plus élevés (par rapport à la valeur fondamentale) sur les marchés à petits prix du fait du biais de « petit prix » des sujets traders, nos résultats indiquent que les prévisions des analystes sont plus optimistes sur les marchés à petits prix que sur les marchés à prix élevés. Les sujets analystes ancrent leurs prévisions sur les prix de marché passés et n’atténuent pas le biais des sujets traders. Nos résultats montrent ainsi que l’existence de ce biais de « petit prix » reflète l’utilisation par les sujets de deux échelles mentales différentes pour traiter petits et grands nombres.

International audience; This article investigates the consumer–voice assistant (VA) interaction in the context of food and beverage purchase choices and the role that psychological power plays in the consumer decision‐making process. A series of experimental studies demonstrate that both involvement and the psychological condition of power meditate consumers' willingness to purchase. As a result, we find that consumers are more likely to purchase low involvement than high‐involvement products through VA technology, particularly when experiencing high‐power states. This study broadens our understanding of the role of VAs and their ability to shape the consumer decision‐making process. With an explicit focus on power, this studyillustrates how the success of voice commerce may largely rest on the promotion of low‐involvement products that enable high‐power psychological conditions which drive willingness to purchase.

International audience; The digital revolution has transformed the communication landscape into a hybrid online-offline environment. Although increasing complexity does pose new challenges for practitioners and scholars, the literature also lacks theoretical and empirical analyses of managerial and organizational issues regarding online and offline integration within integrated marketing communication (IMC). This study aims to provide an initial contribution to this field from a business perspective. First, we provide a definition and empirical analysis of the key managerial and organizational issues and approaches adopted by senior managers to tackle the challenge of online and offline integration. Second, we propose a conceptual framework that offers a holistic view of implementation modalities of offline and online integration, as well as the achievable outcomes and barriers to such implementation.

PurposeSustainable purchasing and supply management (SPSM) is a lever of sustainable development for companies and remains an interesting research issue that can be analysed from various perspectives. By considering the polymorphic concept of proximity as a theoretical support, this research studies the buyer–supplier dyad and aims to answer the following question. How does the diversity of buyer–supplier dyad relationships influence the SPSM of direct and indirect purchases within a manufacturing company?Design/methodology/approachThe authors used a qualitative approach founded on a matrix analysis to describe buyer–supplier relationships through the prism of the proximity concept. The field of study consists in a single case with embedded units including a manufacturing company and a sample of 13 suppliers of direct and indirect purchases.FindingsThe research reveals diverse combinations of proximities that characterise relationships between a buyer and suppliers of several purchasing categories. This diversity of relational contexts influences SPSM in different ways. The authors highlight three SPSM approaches labelled contractual, relational and embedded and describe practices carried out with suppliers as part of the different relational profiles.Research limitations/implicationsThe research is developed in a single perspective. To ensure that it can be generalised, it should be applied in other contexts supported by new case studies.Practical implicationsThe research provides practitioners with guidelines on building successful buyer–supplier partnerships in a sustainable view. The authors’ findings aid managerial decision-making by validating the necessity of adapting SPSM depending on buyer–supplier relational situations.Originality/valueThis paper offers an original study angle on buyer–supplier relationships based on a proximity analysis. The authors’ research confirms the variety of sustainable purchasing relationships underlined by the literature and can advance the portfolio approach to sustainable purchasing.

PurposeFinancing investments in a knowledge-intensive sector may be more difficult as there is a greater degree of uncertainty and asymmetries of information. This paper aims to examine whether a company’s intellectual capital (human capital, relational capital and structural capital) can serve as a quality signal in the financing of health care startups with new business models.Design/methodology/approachThe study constructed a manual database using several paid and unpaid databases. This paper collected random data from 204 startups that obtained funding during the 2014–2017 period and used signaling theory to examine the factors that impact access to external financing for Indian health care technology startups.FindingsThis paper found that venture capitalists partly base their financing decisions on the relational capital of the startup represented by startups’ age and the average number of website visits, the presence of a syndicate of investors. Human capital variables and structural variables do not show much significant impact. This paper also find some business models show a negative impact on financing implying that investors are reluctant to invest in new technologies that carry more uncertainty and take a longer time to become profitable.Research limitations/implicationsBefore concluding this paper, it is important to acknowledge the limitations of the study and some implications for future research purposes. First, the study is conducted on only 204 startups from India, and as such, it suffers from a small sample size, like many other comparable survey-based studies in entrepreneurship. Second, the results are obtained with respect to data collected from Indian startups and represent the Indian context which limits the generalization on a global level.Practical implicationsThe results suggest that years of experience and prior relevant experience, do not actually impact the financing of a new venture. These results are crucial as India has a unique demographic advantage over other countries in relation to age. If young minds are adequately nurtured, this can result in innovation, entrepreneurship and job creation (which still remains as a foremost challenge for India).Social implicationsFrom a policy perspective, a number of implications emerge from the current study. There is a need for ameliorating the capacity of the education system in providing top-quality support including a greater focus on entrepreneurship courses and to replicate the education delivery model from top foreign institutes. The government should take this opportunity to revive the system of education and follow the methodology of elite institutes and to develop entrepreneurship spirit in other colleges and schools.Originality/valueFinancing the investments of young startups with new business models in knowledge-based sectors may be more difficult. In this paper, this paper demonstrates that startups have to effectively use and manage their intellectual assets to achieve sustainable competitive advantage. The findings of the paper emphasize the role of intellectual capital in securing financing through venture capital.

It is a widely known theoretical derivation, that the firm’s leverage is negatively related to volatility of stock returns, although the empirical evidence is still outstanding. To empirically evaluate the leverage we first complement previous simulation studies by deriving theoretical predictions of leverage changes on the volatility smile. Even more important, we empirically test these predictions with an event study using intra-day Eurex option data and a unique data set of 138 ad-hoc news. For our theoretically derived predictions we observe that changes in leverage of DAX companies from 1999 to 2014 cause significant changes to the implied volatility smile.

PurposeThe ability to work anytime from anywhere is attractive to job seekers, who respond by developing needs regarding flexible working. Flexibility needs are compared to the flexibility perceived in job advertisements to form an overall perception of flexibility fit. The purpose of this paper is to examine both the impact of flexibility fit (on applicant attraction) and its antecedents.Design/methodology/approachThe impact of flexibility fit on applicant attraction and its antecedents are examined using person–job (PJ) fit theory. 92 job seekers analyzed a total of 391 job advertisements. The hypotheses are tested using multilevel structural equation modeling.FindingsThe results show that perceived flexibility fit is positively related to job pursuit and job acceptance intentions. They further show that perceived flexibility fit is driven by perceived job advertisements' flexibility exceeding applicants' needed flexibility, which in turn is driven by the flexibility actually present in job advertisements exceeding applicants' flexibility needs.Originality/valueThis study contributes to literature on new ways of working by highlighting the desirable nature of flexibility and its impact on fit perceptions. It further contributes to literature on job search and PJ fit by investigating a full model of fit, examining both outcomes and antecedents of perceived fit. For practitioners, this study highlights the importance of advertising flexibility to attract applicants.

International audience; By drawing on social identity and stakeholders’ theories, this paper seeks to examine how universities co-create and manage their brand image and brand reputation through tapping into internal-stakeholders’ social network. This research utilises explanatory research design at the preliminary stage, and the subsequent model is examined via a positivist survey carried out among higher education internal stakeholders in the UK. The results show that the relationship between navigation design of the website, usability of the website and customization of the website are not significant from students’ perspective, whereas all those are significant from employees’ perspective. Furthermore, the relationship between logo and co-creation behaviour is not significant from employees’ perspective while it is significant from students’ perspective. University website is the most important marketing tool to attract students and other stakeholders. Therefore, these findings have significant implications for higher education branding and marketing managers aiming to design appropriate communication tools with a view to actively engage students and employees in a co-creation process to improve their products, services and brand image.

This paper investigates the role of the regional context with regard to the influence of human capital and knowledge spillovers on SMEs' financial soundness. Our empirical setting is based on a multilevel analysis of panel data, which allows superior treatment of hierarchical data. The analysis is applied to SMEs belonging to the manufacturing sector and operating in four European countries over the period 2010–2015. We find that a combination of individual and regional‐level characteristics explains firm soundness better than individual features alone. Furthermore, we find that a high local educational level and knowledge spillovers improve firm soundness and that their effects vary according to the regional level of knowledge. These results are confirmed by several robustness tests. Este articulo investiga el papel del contexto regional en relacion a la influencia de los spillovers de conocimiento y de capital humano sobre la solidez financiera de las PYMES. La configuracion empirica se basa en un analisis multinivel de datos de panel, ya que permite un mejor tratamiento de datos jerarquicos. El analisis se aplico a PYMES del sector manufacturero y que operaban en cuatro paises europeos en el periodo 2010‐2015. Se encontro que una combinacion de caracteristicas a nivel individual y regional explica mejor la solidez de las empresas que las caracteristicas individuales por si solas. Ademas, se observa que un alto nivel educativo local y los spillovers de conocimiento mejoran la solidez de las empresas y que sus efectos varian segun el nivel regional de conocimientos. Estos resultados se pudieron confirmar mediante varias pruebas de robustez. 本稿では、中小企業の財務健全性に対する人材と知識のスピルオーバーの影響に関する地域コンテキストの役割を検討する。本研究の実証セッティングはパネルデータのマルチレベル分析に基づくものであり、これによって階層データの優良な処理が可能になる。2010~2015年の期間で、欧州の4つの国で稼働している製造業の中小企業を対象に分析を行う。企業個別の特性だけでなく、それと地域レベルの特性を組み合わせた方が、企業の健全性がよく説明されることがわかる。さらに、地域の教育レベルの高さと知識スピルオーバーが企業の健全性を高めること、また知識スピルオーバーの影響は地域の知識レベルによって異なることが考えられる。この結果は、複数の検定により頑健性が確認された。

Purpose This paper aims to examine how customers encounter consumption-based evolution between mobile and offline platforms together with temporal and crossover effects. Counter to research on customer satisfaction theory, which shows that satisfaction directly affects loyalty, the authors show that when shopping between mobile and offline platforms, customers differently evaluate loyalty compared to the traditional satisfaction and loyalty approach. Also, customers differently evaluate three types of service quality from online to offline (O2O) platforms and response dynamically to firm satisfaction and loyalty. Design/methodology/approach This study tests temporal, carryover and crossover effects using longitudinal data sets. Findings From crossover loyalty shifts, the findings show that the relationship between offline provider satisfaction (OS) and mobile provider loyalty (ML) during consumption periods is consistently significant with similar impact. However, mobile provider satisfaction (MS) during the same periods does not impact offline provider loyalty (OL) in the same manner, but differs considerably in terms of pattern of influence. Specifically, the findings show that this crossover effect increases over time even though statistical impact is insignificant. Thus, the carryover loyalty shift has a positive impact when it originally occurs in the offline platform but differs significantly when it originates via the mobile platform. Practical implications – this study offers valuable guidance to managers on how O2O platform-centric firms try to enhance satisfaction with consumption system that links to three types of service quality and loyalty. Research limitations/implications This study offers valuable insights into offline and ML. This is seen, however, as an experimental study and further research using the same method would enable cross-cultural comparators. Practical implications Insights can be drawn from the findings, enabling comparisons relative to service quality-satisfaction-loyalty linkage across dual platforms. The idea of evolution and progression over time is particular pertinent to business practice assuming data sets are gathered, maintained and analyzed. Originality/value Insights can be used from the research findings, including but not limited to comparing the service quality-satisfaction-loyalty linkage across dual platforms and providing firms with an explanation of temporal evolution.

International audience; This study tests how transformational leadership fosters team performance through team cohesion and how that relationship is moderated by previous team performance and leadership consensus. We computed a moderated-mediation model based on a sample of 690 professional players in 59 top professional teams in interactive team sports leagues (basketball, handball, roller hockey, and indoor football/soccer) in Spain. Our findings suggest that transformational leadership indirectly influences objective team performance through the mediation role of team cohesion and that this indirect effect is more prominent when the level of previous performance is higher. We also found that the indirect effect of transformational leadership on team performance via cohesion is stronger in teams with higher consensus regarding their coaches' leadership. Overall, our results demonstrate the importance of integrating dispersion and contextual variables into research models, in particular, previous performance and leadership consensus.

International audience; We show that the acuity of the Approximate Number System (ANS), a cognitive system that allows humans and many animal species to evaluate quantities without using exact calculations, is a strong predictor of subjects’ earnings in experimental markets. We measure ANS acuity with a bounded number line estimation (NLE) task and find that subjects who perform better on the NLE task, obtain higher earnings in a continuous double auction experimental market. We underline two channels through which high ANS acu- ity subjects achieve better performance: they are rewarded for offering liquidity and are faster at exploiting trading opportunities. We also show that, in a given market, the distribution of NLE scores influences mispricing. Our results are unchanged when we control for differences in trading intensity, risk aversion, background education or demographic characteristics.

International audience; We revisit the theory of financial crises using a predator-prey metaphor, highlighting the relationship between greed, risk aversion and debt accumulation and aggregating concepts from economics, finance and psychology. We argue that regulations that are implemented inefficiently, with weak enforcement or at the wrong time can have deleterious effects on the market, worsening the ailment they initially intended to correct and leaving a spray of prey in their wake. To illustrate our hypothesis, we examine the role of regulations in the years leading up to and during the Global Financial Crisis (GFC) in the United States, when the Federal Reserve tried to restrain the over-heated housing market propelled by the predatory mortgage frenzy and the increased use of securitization in risk-hiding financial tools such as Collateralized Debt Obligations (CDOs). Our results indicate that deleterious government interventions may act as a chemotherapy of sorts, causing harm followed by a slow recovery. This understanding can help governments draft better regulations to lower market frictions and better protect investors.

International audience; When time is of the essence and teams face unexpected contextual changes, they must adapt quickly, sometimes even in real time, that is, they may have to improvise. This paper adopts an inductive approach to explore how teams decide to engage in improvised adaptation, and what happens during those processes for improvisation to be successful. The study analyzes improvisation from the perspective of paradox theory and identifies six paradoxical tensions driven by these contexts: deployment, development, temporal, procedural, structural, and behavioral tensions. We propose a dynamic equilibrium model of team improvised adaptation that leads to team plasticity. By properly managing the paradoxical tensions emerging from the convergence of design and execution, teams become more plastic and able to cope with sudden change. These findings contribute to adaptation and improvisation literatures by delving into the adaptation process under the temporal and material confluence of design and execution.

International audience; This paper analyses the development of pseudo micro-profit centres (MPCs) at Kitanihon, a Japanese manufacturer. MPCs aim to relate financial and operational concerns by sensitising operators to the financial consequences of their actions and by triggering financial improvements. MPCs, however, also create many small interdependent responsibility centres, which makes it difficult to delegate financial accountability. The paper studies the dynamic construction of relations between financial and operational concerns when structural interdependencies are important. It analyses such construction as a process of mediation. While extant studies focus on how accounting calculations, as mediating instruments, help linking dispersed people, aspirations and domains, the paper studies how accounting requires itself to be mediated to relate financial and operational concerns and to become powerful.It shows that people, spaces and instruments form a heterogeneous ‘web of mediators’ by which relations between accounting and operations are constructed. It shows how structural interdependencies take part in this mediation of relations. Finally, this study shows that mediation does not link, but transforms mediated entities including accounting, which forms, per-forms and trans-forms along the chain of mediation it helps constituting.

International audience; Digitalisation offers a wide array of opportunities, but also challenges, for universities and business schools alike, regarding the provision and delivery of their teaching and learning activities. The COVID-19 pandemic has highlighted some of these challenges, as it forced educational institutions to move their pedagogic activities online in line with new governmental regulations. In this article, we identify and discuss critically the following three interconnected challenges: (1) shifting from direct embodied co-presence to technologically mediated telepresence, (2) re-embodying teaching and learning activities and (3) rethinking the purpose and relevance of teachings in business schools. We explore these challenges through a phenomenological lens, informed by the Heideggerian concepts of enframing ( Gestell) and releasement ( Gelassenheit), with a focus on (re-)embodiment. Finally, we discuss the need, for teachers and learners, to be able to reflectively move between embodied and digital(ised) forms of learning and teaching and outline some implications and perspectives regarding the development of an integral pedagogy.

International audience; This study aims at determining the effect of perceived risk, privacy concerns, and smart speaker learning capabilities on the adoption of smart speakers for voice shopping. To this end, we used the theory of reasoned action (TRA) and the interpersonal theory of personality to propose a conceptual model that we tested using a mixed methods research design. Our results show that indeed, perceived risks, privacy concerns, and perceived learnability of smart speakers influence consumer intention to use smart speakers for voice shopping, which then influences actual use. Theoretically, this paper contributes to new theoretical perspectives regarding the learning capabilities of AI systems and their importance in AI adoption. Specifically, we use an insightful interpersonal theory and develop a scale that can be used to measure the learnability of AI systems as perceived by users. Practically, we show information systems (IS) and marketing managers key factors that need to be considered when providing voice shopping services through smart speakers.

International audience; Cet article examine les facteurs qui expliquent les représailles contre les lanceurs d’alerte. Les lanceurs d’alerte jouent un rôle important au sein de leur organisation, mais ils sont souvent confrontés à des représailles virulentes. Notre approche s’appuie sur la théorie des ressources sociales et, plus précisément, sur les ressources socio-émotionnelles qui sont échangées dans les organisations sur la durée. Nous proposons un modèle d’analyse fondé sur six propositions, basées sur la théorie des échanges socio-émotionnels. Nous montrons que la force du sentiment négatif contre les lanceurs d’alerte vient de l’idée qu’en s’exprimant, le lanceur d’alerte a manqué à un devoir de loyauté. Mais à qui cette loyauté est-elle due ?

International audience; This study sheds light on the perception of corporate environmental management (CEM) in the lending business from the lenders’ perspective. The importance of the implementation of the CEM practices of borrowing companies indicated by bank managers is used to measure the bank managers’ perceptions of CEM in lending decisions. In addition, this paper examines the influence of institutional motivations – coercive, mimetic and normative – on the perception of CEM. A survey was conducted among 110 bank managers in France and Luxembourg in 2019. Through factor analysis and regression modeling, we found that banks’ CEM requirements for borrowing firms are mainly determined by pressure-type motivations, such as coercive and mimetic, rather than benefit-type motivations, such as financial and reputational. Our results offer new insights into how bank managers perceive the importance of CEM in lending decision-making and explain the perceptions that have been less studied in the existing literature.

International audience; Lean management is a way for companies to improve their productivity and bring down their costs. Corporate Social Responsibility (CSR) aims to meet the expectations of stakeholders concerning a company’s impact on the environment and society. Despite their importance, and sometimes their coexistence, companies tend to tackle these two approaches separately. In this study, which employs a qualitative survey of seven companies, we attempt to understand the synergies and possible contradictions between Lean and CSR approaches. Firstly, it is clear that Lean, like CSR, concerns the economy, the environment, and stakeholder relations. Secondly, when combined, these two approaches compensate for their respective shortfalls: Lean management makes it possible to justify CSR on economic and financial levels, and provides CSR with a rigorous methodology in terms of operational management. CSR brings Lean management a way to consolidate its social and environmental benefits, and brings meaning that fosters employee engagement and extends the intervention scope of Lean to external stakeholders. This study also highlights a common key success factor, i.e., a corporate culture aimed at excellence. On this basis, the study recommends the combined implementation of both approaches in order to maximize their respective benefits. Seen from this perspective, CSR could be considered as continuous improvement of the company’s overall performance, the first step of which would be Lean.

International audience; This study investigates the role of eco-control systems in translating the proactive environmental strategies (PES) of third party logistics providers (TPLs) into economic and environmental performances using variance-based structural equation modelling, popularly known as PLS-SEM. Analysis of survey data from 232 French TPLs indicate that improved performance depends on the type of TPL organizational core that is mobilized by the PES. Indeed, while the PES of the operations function can improve both environmental and economic performances, the PES of the marketing function contributes only to improved economic performance. The results also reveal that eco-control systems play a prominent role in fostering TPL environmental performance while economic performance remains unchanged. In this regard, eco-control systems can help TPL managers deploy their strategic environmental intentions and achieve improved environmental performance by motivating and directing employees along environmental purposes, providing key information related to environmental activities, and prompting opportunity-seeking behaviors. Overall, the study answers recent calls for research on the green initiatives of TPLs and provides novel insights that can spur on further research.

International audience; We investigate whether number processing impacts the limit order aggressiveness of retail investors. When posting non-marketable orders, individual investors are less aggressive on small price stocks than on large price stocks. This difference is not explained by differences in liquidity and other usual drivers of order aggressiveness. No such difference exists for limit orders of high-frequency traders. The small price bias is detrimental to retail investors since it increases the costs borne when trading small price stocks.

This study extends the conceptualization of corporate identity (CI), and develops a valid and reliable scale for the concept via multistage research design. After detailed literature review, key elements of CI in practice are clarified using 20 semi-structured interviews with senior managers in leading UK companies, followed by an online survey among senior managers in the UK food and beverage sector. Five dimensions of CI are identified following two-step structural equation modelling: consistent image, top management behavioral leadership, employee identification, mission and values dissemination, and founder transformational leadership. The scale is examined for nomological validity with an outcome variable, namely corporate social responsibility. The contribution is novel, as for the first time CI is empirically validated as a second-order hierarchical construct. The resultant scale guides practitioners to specify priorities when developing CI, acts as a tool to assess the effectiveness of activities over time, and enables corrective action where needed.\ud \ud Keywords: Corporate identityCommunicationVisual identityEmployee identificationLeadership

Purpose The purpose of this paper is to investigate the impact of institutional drivers and buyer dependency on green supply chain management (GSCM) practices and performance of suppliers. Design/methodology/approach The authors draw on institutional theory and resource dependence theory to construct a conceptual model than links institutional drivers, GSCM practices, buyer dependency and performance outcomes. The authors test the hypotheses using partial least squares structural equation modeling applied to a sample of suppliers in the Australian manufacturing sector. Findings The results confirm that suppliers develop GSCM practices of green sourcing and eco-design to enhance their performance in response to both coercive forces and voluntary behaviors of their institutional environment. However, buyer dependence of suppliers explains important paradoxes in their uptake of GSCM practices. For example, while the institutional drivers encourage greater adoption of green sourcing by suppliers, increase in buyer dependence in turn reduces the positive performance outcome of green sourcing. Practical implications The authors establish that understanding and assessment of the role of buyer dependency is critical for managers in charge of GSCM practices of their company. This enables practitioners to proactively manage paradoxes resulting from institutional drivers and buyer dependency through an informed decision on the type of GSCM practice to be adopted for effectuating performance improvement. Originality/value The authors provide empirical evidence on paradoxes that curtail performance associated with the uptake of GSCM practices by suppliers moving beyond institutional environment by considering the role of buyer dependency.

International audience; In recent years, the marketing literature has expended considerable effort to understand and theorize consumer misbehavior. However, scant research theoretically explores shoplifting. This is surprising, as currently, the annual cost of shoplifting is close to $50 billion in the United States. Utilizing a mixed‐methods approach, we conduct two studies. Study 1 is a qualitative content analysis of online consumer discussions with regard to shoplifting. Study 2 is an empirical examination that uses a US national sample of n = 1,001 consumers; it is designed to test specific hypotheses regarding antecedents to consumers’ intentions to shoplift using an interdisciplinary theoretical framework from criminology, psychology, and marketing. The model integrates research from these different disciplines to improve our understanding of shoplifting by offering avenues to tackle it that supersede traditional security measures in retail. The integrated conceptual framework extends the theory of planned behavior and routine activity theory in understanding the behavioral intentions behind shoplifting. The results show that the suitability of shoplifting targets, offender motivation, and the absence of capable guardians affect potential offenders’ attitudes, subjective norms, and confidence in their ability to shoplift, which, in turn, all influence the intention to shoplift. The results contribute to our understanding of shoplifting and provide implications for retail practitioners over and above merely augmenting store security.

International audience; In recent years, corporate social responsibility (CSR) has benefited from an increasing interest in supply chains. The creation of a sustainable supply chain usually depends of small- and medium-sized enterprises (SMEs)’ ability to work with CSR issues. However, scholars have paid less attention to CSR practices in SME supply chains. Therefore, the purpose of this paper is to provide a systematic literature review of the implementation of CSR practices in the supply chains of SMEs. Using a set of 63 papers, this study develops a conceptual framework that encompasses four different roles of SMEs in implementing CSR in the supply chain (adopters, brokers, generators, and transmitters). This study also identifies four SME characteristics and five contingency factors that are related to the different roles of SMEs. This paper draws on the perspective of SMEs, which has been less studied by academia but has a substantial impact on the overall economy.

International audience; This paper conceptualises replication research as being one of the most needed areas of ongoing academic activity. Using George the Galapagos tortoise as a metaphor for the lack of replication research, it is argued that only by replicating research studies over time can solid theory be developed. For the most part, advertising and marketing communication research consists of non-replicated, one-shot, point-in-time experiments which, once accepted and published by a journal, becomes the litany of the academic community and is then deified by the citation process. The paper begins by reviewing the background of replication research in the marketing communication domain and applies it to current thinking and publication trends. Reasons for the lack of replication research are presented and some conclusions are drawn for those seeking to confirm or challenge existing research. An agenda is provided for the development and publication of replication research.

International audience; This paper reports on a field experiment conducted to estimate the impact of the gender diversity of new venture top management teams (TMT) on research and development (R&D) intensity. Specifically, we study an entrepreneurship business game, played in groups of three, in which master’s-level business studies students play the role of top managers. We manipulated the gender composition of the teams and assigned students randomly to teams based on gender. We do not find any significant relationship between new venture TMT gender diversity and R&D intensity, regardless of the number of female managers on TMTs, the profitability of firms or the stage of development and growth of the firm. Consequently, we do not find any gender differences; there are no gender differences regarding decision making in terms of firm risk-taking. Our findings may belie the common perception that women are, in general, more risk-averse than men. The implication of our study is that we do not support (or deny) the “business case” for female managers on TMTs. Likewise, we find no evidence of any negative effect either. Our evidence implies that the representation of top female managers should be based on criteria other than innovation behavior in the early stage of a new venture growth and development process. The study extends our understanding of the effects of TMT composition and contributes to research on innovation behavior and new venture teams.

International audience; Consumers rely on possessions to construct their identity. Yet, literature lacks a coherent organizing structure to understand the multiple ways consumers rely on possessions to construct their identity. This article addresses this issue by synthesizing current and prior research to identify the multiple ways possessions become identity relevant to consumers. Current findings report on video ethnographic accounts of possession biographies, discussing 594 possessions solicited from 57 participants. The identified themes outline five main sources of elevated self-possession identity relevance: internal management, impression management, activity facilitation, personal preference satisfaction, and self-communication. In addition to broadening the scope of sources or drivers of possession identity relevance that can facilitate the development of novel consumer-product relationships, three product positioning strategies for managers are offered: (1) staging possessions for future resourcing, (2) positioning possessions as activity proxies, and (3) promoting products as multipurpose. The research concludes by offering suggestions for future research.

International audience; Humanistic Management and Transformative Service Research literatures share the common goal of addressing the increasingly growing global challenges faced by humanity. Recently, organizations have been called to further engage in social innovation in service (SIS) in an attempt to address these challenges. However, the existing service literature does not offer explicit processes regarding how to manage these social innovation efforts at the human interaction level. By drawing on both Humanistic Management and Service literatures, this paper develops a conceptual framework to guide the social innovation in service efforts. More specifically, this paper aims to answer a key question of: how can organizations manage human interactions to help maximize social innovation in service (SIS) outcomes? This paper identifies four foundational values (respect, trust, fairness, and inclusion) that should be at the core of the proposed processes (communication, collaboration, and compassion) needed in order to achieve the desired outcomes of SIS (relieving suffering, increasing well-being, and protecting and promoting human dignity). Subsequently, a typology of service organizations is offered with different combinations of processes at the human interaction level, highlighting the synergistic effect of the three identified processes. The proposed framework in this paper is a first step in bridging two disciplines to highlight their potential and role in addressing the global challenges.

Disagreements over the systemic implications—the future—of financialization can be traced in part to the absence of sustained attention to the role of banking firms in driving this secular shift forward. That is, the financialization literature lacks an adequate microfoundation. Accounting for the drivers of financialization processes solely at the macro level overlooks the problems of how these processes came about and whether they are sustainable. This paper addresses this explanatory gap, arguing that a key independent microeconomic driver of increasing financialization did exist: the incessant efforts by money-centre banks in the USA to break out of Depression-era restrictions on their size, activities, and markets. These banks’ growth strategies in turbulent times led to an institutional (meso) shift—the rise of a megabank-centred shadow banking system—that now shapes global financial architecture even while operating in ways that are unsustainable. In short, too-big-to-manage megabanks are at the heart of the fragility and instability of the economy today.

The Fama-French (FF) five-factor model is cast into a dynamic setting to capture the impact of illiquidity over the phases of the business cycle on the returns of the passive FF twelve sector portfolios. We use two dynamic approaches, Kalman filtering and a recursive/rolling robust instrumental variables (IV) algorithm cast into a GMM framework, to determine time-varying alpha and beta estimates. Our principal result is that the Kalman filter approach supports the hypothesis that illiquidity is an important risk factor in a dynamic context. However, the only factor found to matter in the dynamic GMM approach is the market risk premium. Nevertheless, illiquidity may be prescient with respect to financial crises. Keywords: Illiquidity, Fama-French five-factor model, Kalman filter, Robust IV algorithm, JEL Classification: C58, G12

International audience; More and more, investors are solicited to invest in projects of all sizes. Companies like Apple rely on and operate based on projects. Bankers, in particular, are regularly presented with many projects in which they have to decide whether to provide funds or not, not always knowing what to expect in the end. Financials are not enough; investors want to know and contemplate the inner aspects of the project as it will materialize. This article reports the key criteria in ensuring project management success and proposes the creation of an emergent model following the guidelines associated with grounded theory.

International audience; A growing body of literature argues that improving energy efficiency is an essential step that firms must take to mitigate climate change issues. It is assumed that corporate social responsibility (CSR) in general plays a prominent role in firms’ policies, and this paper specifically investigates the effects of the individual CSR dimensions on SMEs’ energy efficiency improvement. Based on data from a sample of 146 thousand SMEs, and using logit model, and fuzzy set qualitative comparative analysis, the study reveals that high activities in social, environmental and economic CSR dimensions are associated with high energy efficiency. Specifically, the environmental CSR dimension has the highest contribution to improving energy efficiency. Furthermore, this study indicates that energy efficiency improvement can be achieved by large SMEs provided they have developed simultaneously the environmental, social, and economic CSR dimensions. In doing so, this study answers to recent calls for more research on CSR-energy efficiency relationship and addresses with greater precision why it matters to relate the role of the CSR dimensions and energy efficiency. Furthermore, this study can be of value to policymakers who are called to promote CSR practices of SMEs in order to foster their energy efficiency.

This article examines the factors of e-learners' perceptions of service quality in terms of the physical appearance of the learning management system, students' assurance of personnel's level of knowledge, and the customized attention to students' needs. The authors use a survey to measure the five dimensions of the SERVQUAL scale, adapted to the e-learning context. A total of 325 responses were obtained. To validate their scale, the authors performed exploratory and confirmatory factor analyses. They found that the most important determining factors for e-learning are: ergonomics, corresponding to the attractiveness of the e-learning system; assurance, corresponding to instructors' ability to satisfy students' needs; and empathy, corresponding to the attention given to each individual student. The authors also found that in the context of e-learning, the relative importance of the dimensions of perceived quality is different from what is typically observed in more traditional services. Their findings enable educational institutions to improve their understanding of the expectations and perceptions of e-learners.

International audience; In this challenging and innovative article, we propose a framework for the consumer behavior named “consumer financial spinning”. It occurs when borrowers-consumers of products with high financial stakes accumulate unsustainable debt and disconnect from their initial financial hierarchy of needs, wealth-related goals, and preferences over their household portfolio of assets. Three behaviors characterize daredevil consumers as they spin their wheel of misfortune, which together form a dark financial triangle: overconfidence, use of rationed rationality, and deceitfulness. We provokingly adapt some of the tenets of the Markowitz and Capital Asset Pricing models in the context of the predatory paradigm that consumer financial spinning entails and use modeling principles from the data percolation methodology. We partially test the proposed framework and show under what realistic conditions the relationship between expected returns and risk may depart from linearity. Our analysis and results appear timely and important because a better understanding of the psychological conditions that fuel intense speculation may restrain market frictions, which historically have kept reappearing and are likely to reoccur on a regular basis.

We empirically examine the connectedness between the oil market and the major precious metals (gold, silver platinum, palladium) and the base metal copper over the available period covering December 06, 1988 to August 31, 2018, using the wavelet coherence and quantile cross-spectral analyses. The major findings can be summed up as follows. First, regarding the connectedness among the considered precious metal markets, there is no evidence of identifying the causal interplays. Second, gold and platinum are highly connected with oil and they influence oil prices, especially during global markets' turmoil. Third, the cross-quantile coherency analysis shows that gold and silver exhibit the highest quantile coherency. Fourth, the intensity of the nexus between gold and copper attains its nadir at the extreme upper and lower quantiles. Our empirical findings have relevant implications for investors. It is important for investors in commodity markets to make appropriate investment market decisions in extreme market circumstances. On the other hand, policymakers may benefit from our research, as they could generate suitable strategies.

International audience; In this paper, we coin the term “organizational expulsion” to theorize a process of purposeful inequality creation by management through excluding groups of employees from the organization. Empirical observations at four case studies of restructuring in German airports show how management expelled an entire workforce segment through social practices of boundary work. This boundary work includes three sets of practices: (1) restricting options for internal representation, (2) justifying a re-evaluation of organizational members’ contributions, and (3) negotiating the consequences for remaining members. We discuss how organizational explanations of inequality production could benefit from embracing organizational expulsion as a more actor-oriented, political as well as context-sensitive concept. Further studies into organizational expulsion could look into other varieties of organizations and industry settings to deepen our understanding of when, how and with what consequences dominant groups in organizations shift the burden of organizational adaptation to vulnerable groups within organizations and beyond.

International audience; Using both survey and trading data from 9,286 retail investors for the 2005–2011 period, we highlight the impact of financial literacy and risk tolerance on retail stock portfolio exposure to environmental, social and corporate governance (ESG) factors. Our results also reveal that the three ESG factors are not homogeneous and should be considered separately. Lower exposure to ESG factors during the crisis period suggests that ESG investing is a luxury good for most investors.

PurposeDo LEGO® SERIOUS PLAY® (LSP) workshops result in improved experience of flow components as well as higher levels of creative output than traditional meetings (MEET)? This research studies the extent to which LSP, as a specialized material-mediated and process-oriented cocreative workshop setting, differs from MEET, a traditional workshop setting. Hypotheses for differences in individual flow components (autotelic behavior, happiness, balance), group flow components (equal participation, continuous communication) and creative output were developed and tested in a quasi-experimental comparison between LSP and MEET.Design/methodology/approachThe study was conducted with 39 practitioners in six teams from various industries. In total, 164 observations were collected during two workshops using the Experience Sampling Method. The creative output was assessed by peer evaluations of all participants, followed by structural analysis and quantitative group comparisons.FindingsThe results show that two components of individual flow experience (autotelic behavior, happiness) were significantly higher in LSP, and one of the components of group flow experience (continuous communication) was, as expected, significantly lower. Regarding creative output, the LSP teams outperformed the MEET teams. The study suggests that a process-oriented setting that includes time for individuals to independently explore their ideas using a different kind of material in the presence of other participants has a significant influence on the team result.Practical implicationsLSP can improve the components of participants' flow experience to have an impact on the creative output of teams. In cocreative settings like LSP, teams benefit from a combination of alone time and high-quality collaborative activities using boundary objects and a clear process to share their ideas.Originality/valueThis is the first quasi-experimental study with management practitioners as participants to compare LSP with a traditional and widespread workshop approach in the context of flow experience and creative output.

International audience; This multidisciplinary article attempts to bridge the gap between policy-driven, agent-driven, psychological and market variables that may be factors in financial crises and may have been involved in the 2007–2009 Global Financial Crisis (GFC), which we use as an example. We conducted a quantitative study performed on 202 participants, who acted as proxies for consumers during that period. The results of this exploratory research tend to explain how transactions between eager borrowers/homebuyers and avid lenders developed in the context of a predatory broth, which had deceit at its center. This understanding can help regulators to canvas the use of financial tools and advertising techniques to minimize the negative impact on the economy.

PurposeCOVID-19 has pushed many supply chains to re-think and strengthen their resilience and how it can help organisations survive in difficult times. Considering the availability of data and the huge number of supply chains that had their weak links exposed during COVID-19, the objective of the study is to employ artificial intelligence to develop supply chain resilience to withstand extreme disruptions such as COVID-19.Design/methodology/approachWe adopted a qualitative approach for interviewing respondents using a semi-structured interview schedule through the lens of organisational information processing theory. A total of 31 respondents from the supply chain and information systems field shared their views on employing artificial intelligence (AI) for supply chain resilience during COVID-19. We used a process of open, axial and selective coding to extract interrelated themes and proposals that resulted in the establishment of our framework.FindingsAn AI-facilitated supply chain helps systematically develop resilience in its structure and network. Resilient supply chains in dynamic settings and during extreme disruption scenarios are capable of recognising (sensing risks, degree of localisation, failure modes and data trends), analysing (what-if scenarios, realistic customer demand, stress test simulation and constraints), reconfiguring (automation, re-alignment of a network, tracking effort, physical security threats and control) and activating (establishing operating rules, contingency management, managing demand volatility and mitigating supply chain shock) operations quickly.Research limitations/implicationsAs the present research was conducted through semi-structured qualitative interviews to understand the role of AI in supply chain resilience during COVID-19, the respondents may have an inclination towards a specific role of AI due to their limited exposure.Practical implicationsSupply chain managers can utilise data to embed the required degree of resilience in their supply chains by considering the proposed framework elements and phases.Originality/valueThe present research contributes a framework that presents a four-phased, structured and systematic platform considering the required information processing capabilities to recognise, analyse, reconfigure and activate phases to ensure supply chain resilience.

International audience; Drawing on the natural resource-based view and coordination theory, this study examines the extent to which different combinations of internal and external green supply chain management (GSCM) practices influence third-party logistics providers' (TPLs) operational and financial performances. A fuzzy-set qualitative comparative analysis of survey data from 232 TPLs shows that combined internal and external GSCM practices improve both operational and financial performances. However, taking into account the TPLs' size allows alternative combinations of GSCM practices: a combination of green supply and eco-design packaging improves small TPLs' performances, whereas a combination of all GSCM practices, except investment recovery and reverse logistics, improves large TPLs’ performances. By using fuzzy-set qualitative comparative analysis instead of traditional linear methodologies, this study offers a new approach to determine the configurations of internal and external GSCM practices that lead to enhanced operational and financial performances in TPLs, rather than treating each GSCM practice separately.

International audience; Organizational teams operate in increasingly volatile environments in which the speed and degree of change accelerates, demanding rapid adaptation processes namely of the improvisational type. It is therefore essential to understand how to prepare teams to operate in such contexts. This work investigates the effects of team mental model similarity, in-action reflexivity, and transitional reflexivity on team-improvised adaptation performance and on team-improvised adaptation learning. Two experiments were conducted with a total of 121 teams. We manipulated the independent variables and used an overtime design to measure team-improvised adaptation learning. Our findings suggest that teams operating in unpredictable environments that require rapid adaptation should be able to reflect collectively, both while acting and between tasks. These teams should also develop a common understanding of the main elements of the context and the task, so that they are effective in the face of unpredictability and rapid change.

International audience; Groups are pervasive in healthcare institutions and take on a variety of shapes. This paper uses a typology that allows us to understand the distinctive characteristics of team operations, based on interdependence and interactive dimensions. It looks at factors that influence team effectiveness in organizational settings. We review different frameworks that shed light in explaining the conditions that lead to group effectiveness. From the classical input-process-output (IPO) model to the input-mediator-output-input (IMOI) model of team effectiveness; the taxonomy of team process and emergent estates, as well as the teams understood as complex adaptive systems and also studied from the multiteam system perspective. We also report the need for more robust research designs to contribute to the field’s further advancement. There is consensus among scholars demanding further conceptual frameworks, as well as powerful research designs that capture process-oriented theory and research on team effectiveness. Some future directions and recommendations are suggested.

International audience; The banking industry plays a crucial role in any economy by providing diverse services aimed at enhancing economic growth. In recent decades, this sector has been transformed due to financial liberalization and new regulatory rules. Therefore, measuring the efficiency of banking institutions is critically important to identify the evolution of efficiency drivers for banks. Based on a sample of 90 individual banks from four different world regions (Europe, US, China, and India), this paper conducts data envelopment, stochastic frontier and anova analyses to measure cost efficiency over a 15-year period (2002–2016). While the overall liberalization of financial markets seems to induce a convergence among efficiency strategies privileging cost minimization to improve efficiency, the existence of state intervention in China and India nuances our results. State owned banks base their efficiency more on maximization of their potential revenue than on controlling costs. On the contrary, their private peers are more similar to Western peers.

Purpose Situated between the literature on internal branding and user-generated content, this study aims to demonstrate the effect of employee-generated content (EGC) on consumers’ purchase intentions and positive word of mouth (WOM). Design/methodology/approach The conceptual model was empirically tested using structural equation modeling based on a sample of 442 participants. Findings The findings support a sequential mediation model in which employee-created social media content impacts perceptions of brand citizenship behavior (BCB) and perceptions of expertise, which in turn increases purchase intention and WOM. Practical implications Based on the findings, this research suggests that employee ambassador programs can work to attract employees with an interest in brand-related social media content creation. Facilitating EGC through support, empowerment and reinforcement rather than traditional control mechanisms is recommended. Originality/value This research introduces the concept of EGC and employee content creators while extending the literature on perceived BCB by empirically demonstrating its relationship with perceived expertise and positive consumer behavior outcomes.

International audience; This study investigates how different activities of corporate social responsibility influence financial performance in the bank sector. In a sample of publicly listed French banks, we use a fuzzy set qualitative comparative analysis to show that financial performance is dependent on the type of activity. The results show that various combinations of corporate social responsibility activities and bank characteristics determine the level of financial performance. Overall, our findings support and extend the recent contingent perspective, which emphasizes the interest of examining the conditions under which banks are more profitable.

International audience

International audience; After a period of initial scepticism, luxury-branded companies now understand the necessity of integrating digital technologies into their marketing actions. Therefore, most luxury companies approach emerging digital tools commencing from communication strategies. The direct consequence is the adoption of social media such as blogs, applications (apps), and social networking as new communication tools alongside and in conjunction with traditional media. The purpose of this chapter lies in seeking to understand the extent to which luxury brand consumers appreciate the contents of luxury brand communications and in comparing digital and traditional ranges. In addition, the chapter investigates the existence of a correlation between the level of satisfaction perceived by luxury consumers and the dimension of customer brand equity according to the Aaker model. In this endeavour, this study is an attempt to provide academics and practitioners with insight about the expectation of luxury brand consumers from contents delivered, comparing digital and traditional platforms.