1. Eco-Design of Airport Buildings and Customer Responses and Behaviors: Uncovering the Role of Biospheric Value, Reputation, and Subjective Well-Being
- Author
-
Heesup Han, Wei Quan, Linda Heejung Lho, and Jongsik Yu
- Subjects
Value (ethics) ,Empirical data ,2019-20 coronavirus outbreak ,customer approach behavioral intentions ,media_common.quotation_subject ,Geography, Planning and Development ,TJ807-830 ,ComputerApplications_COMPUTERSINOTHERSYSTEMS ,Management, Monitoring, Policy and Law ,TD194-195 ,Research purpose ,Renewable energy sources ,Survey methodology ,ComputerApplications_MISCELLANEOUS ,0502 economics and business ,GE1-350 ,Lack of knowledge ,Subjective well-being ,Marketing ,airport reputation ,media_common ,airport buildings ,Environmental effects of industries and plants ,Renewable Energy, Sustainability and the Environment ,05 social sciences ,Building and Construction ,Environmental sciences ,eco-design ,subjective well-being ,biospheric value ,050211 marketing ,Business ,050212 sport, leisure & tourism ,Reputation - Abstract
This research was an empirical effort to uncover the influence of eco-design of airport buildings on customer approach responses and behaviors. A survey methodology with empirical data analysis was used to attain the research purpose. Our findings revealed that eco-design contributes to enhancing airport reputation and airport customers&rsquo, subjective well-being. In addition, eco-design, reputation, and well-being directly/indirectly increase customer approach intentions. Our result also indicated that the association between eco-design and airport reputation is under the significant influence of biospheric value. Moreover, airport reputation and subjective well-being mediated the effect of eco-design on intentions. The comparative importance of airport reputation in determining approach intentions was identified. Overall, the proposed theoretical framework satisfactorily accounted for approach intentions. Given the lack of knowledge about eco-design in the airport literature, this research help boosts airport researchers&rsquo, and practitioners&rsquo, understanding of the role of eco-design and its criticality in explicating approach formation and behaviors.
- Published
- 2020
- Full Text
- View/download PDF