Search

The complex process of online information search has been of great interest to academics and practitioners, regarding its motivation, triggers, phases, and various aspects of user search behaviour. Web search spanning multiple sessions has been studied, including users switching between devices. The study presented in this paper aims to critically analyse two decades (2000 – 2020) of research on cross-session and cross-device search. A systematic literature review of 29 journal papers and peer reviewed academic conference proceedings was conducted. The main results were extracted, synthesised, and presented. Topical (focus and terminology), methodological (data collection, sample size, sample type, and countries studied) and bibliometric (publication outlet and citations) aspects of online information search were evaluated and described. The paper identifies keywords for effective literature searches and adds new insights about effective research methods and sampling, the most cited publications and most influential authors in this field and the possibility of conducting interdisciplinary research. Both scholars and practitioners can use this study to gain a deeper understanding of the cross-session and cross-device search research agenda. Future research suggestions inform researchers about issues that warrant further attention. Refereed/Peer-reviewed

Information and knowledge represent important organisational assets. In healthcare environments, patient wellbeing depends on effective management of these assets. This paper describes junior doctors’ perspectives of adverse consequences of ineffective information and knowledge management (IKM) practices. The research for this phenomenological study consisted of semi-structured interviews with ten junior doctors in public hospitals in Adelaide, South Australia. The reasons for ineffective IKM include limited access to information, inadequate clinical handover, inappropriate use of information systems, and incomplete documentation. Adverse medical events resulting from ineffective IKM practices include medication errors, delays in patient care or discharge, poor post-discharge care, confidentiality breaches, acting against patient wishes, disability or even death. Junior doctors regard health information systems and access to electronic patient medical records as important for improving IKM. Behaviour of staff often results in ineffective IKM and the paper suggests that an IKM-focused culture should be driven by hospital management. Refereed/Peer-reviewed

Background The objective of the study described in this article was to examine whether, and to what extent, Australian public hospitals use knowledge terminology, i.e. a body of knowledge-related terms, on their websites. The paper also discusses the difference in the level of such communication between large and small hospitals, the factors affecting the use of the knowledge-related terms in the communication and the similarities/differences between the use of knowledge terms in Australian public hospitals and large/small companies in Australia. Methods 151 Australian public hospitals were included in the research sample: 51 large and 100 small hospitals. Using the method of content analysis, websites mentioning knowledge creation, knowledge sharing, knowledge implementation, and knowledge retention were identified, along with the number of these mentions. Descriptive statistics and chi square test of independence were used to provide answers to four research questions. Results Of the 151 hospitals included in the sample, 30 had no website and 62 (50 small and 12 large) had a single page website. The study found that there are differences between Australian public hospitals regarding the level of their knowledge communication on their websites, both between small and large hospitals and between the individual hospitals within the large and small hospital groups. Conclusions A well-known saying goes “For the mouth speaks what the heart is full of”. Effective communication of knowledge-related terminologies to both internal and external stakeholders, i.e. the parties who access the websites, is therefore an indication of a knowledge focus in the public hospitals. Large hospitals are generally more active in communicating knowledge terms, although there are some exceptions. Some of the small hospitals can lead by example, but most of them do not include knowledge terminology in their communication on websites.

Although higher education institutions (HEIs) are expected to be the leaders in knowledge generation and dissemination, it is often not clear whether they are knowledge-aware, that is, have a knowledge focus. In this article, the communication with stakeholders through HEI websites is examined to determine to what extent these institutions communicate about their knowledge initiatives and projects. This is done through an investigative study involving all HEIs and their faculties in Slovakia. Using content analysis, the study examines whether the publicly available resources on HEIs’ websites contain knowledge-related keywords, indicating the existence of a knowledge-focus. The results reveal that the websites of some HEIs contain hundreds of these resources, whereas others have none. Statistical evidence confirms that the intensity of communication about knowledge terms increases with the age and size of the HEI and is also dependent on the type of HEI (public, private state, foreign). Other dependencies between the examined factors have also been revealed, for example, HEIs that rank higher in Webometrics indicators are more intensive in their knowledge communications. Refereed/Peer-reviewed

Managing knowledge and fostering a knowledge-sharing culture are essential in meeting the expectations of such diverse stakeholders as business owners, investors, current and prospective employees, business partners, customers, and the public. This paper describes how the adoption of knowledge management is reflected in communicated company values and principles by analysing the occurrence of knowledge-related keywords in the online resources of selected companies in Australia. The results show that companies are publicly communicating knowledge creation, sharing, and management-related topics, with knowledge sharing being the most frequent topic. The extent of communicating about knowledge-related issues differ between large organisations and SMEs; large companies mention relevant keywords significantly more frequently in their documents than SMEs. This indicates that knowledge management penetrates deeper into larger companies’ values and philosophy Refereed/Peer-reviewed

Exponential technological expansion creates opportunities for competitive advantage by applying new data oriented approaches to digital marketing practices. Machine learning (ML) can predict future developments and support decision-making by extracting insights from large amounts of generated data. This functionality greatly impacts and streamlines the strategic decision-making process of organizations. The research gap analysis revealed that little is known about marketers’ attitude towards, and knowledge about, ML tools and their adoption and utilization to support strategic and operational management. The research presented here focuses on the selection and adoption of ML-driven analytical tools by three distinct groups, namely marketing agencies, media companies, and advertisers. Qualitative and quantitative research was conducted, on a sample of these organizations operating in Slovakia. The findings highlight 1) the important role of intelligent analytical tools in the creation and deployment of marketing strategies, 2) the lack of knowledge about emerging technologies such as ML and artificial intelligence (AI), 3) the potential application of ML tools in marketing, as well as 4)the low level of adoption and utilization of ML-driven analytical tools in marketing management. A framework consisting of enablers and a process map was developed to help organizations identify the opportunities and successfully execute projects oriented towards the deployment and adoption of analytical ML tools in digital marketing Refereed/Peer-reviewed