1. Impact of Trustworthiness on the Usage of M-banking Apps: A Study on Bangladeshi Consumers
- Author
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Md. Imran Hosen, Sudhir Rana, and Md. Rahat Khan
- Subjects
Trustworthiness ,Mobile banking ,020204 information systems ,Strategy and Management ,0502 economics and business ,05 social sciences ,Capital city ,0202 electrical engineering, electronic engineering, information engineering ,050211 marketing ,Advertising ,02 engineering and technology ,Business ,Business and International Management - Abstract
The objective of this study is to find out the impact of trustworthiness on the usage of mobile banking (M-banking) apps in the capital city of Bangladesh. A structured questionnaire was distributed using the snowball sampling technique. Confirmatory factor analyses and structural equation modeling (using SPSS Statistics 20.0 and AMOS 26.0) were used on 362 responses found suitable for the study. The analytical results reveal that all three components of trustworthiness (ability, benevolence, and integrity) have a positive impact on M-banking app usage. Although banks have realized the importance of consumer convenience, they struggle to create trustworthiness. Thus, this study showcases that this positive trustworthiness amongst M-banking app users would be helpful in enhancing the usage of apps.
- Published
- 2021
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