Search

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool "Desk Tracker," and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making.

The author surveyed 145 librarians regarding the impact of the COVID-19 pandemic. The findings suggest the pandemic's effects have not been evenly distributed geographically, or among different types of workers. Some feel that the crisis has helped libraries expand services, while others worry that it has hurt their abilities to interact with users. In addition to introducing new challenges, the pandemic has uncovered inequities within the profession, furthered communication and decision-making gaps, and precipitated ongoing budgetary shortfalls. The past year has also affected librarians on a personal level, increasing stress and dissatisfaction. On the other hand, communication between colleagues may have improved through the use of online tools and remote/flexible work could have positive long-term implications. [ABSTRACT FROM AUTHOR]

This paper will summarize over 400 responses to a student questionnaire used to assess a textbook affordability program at Rutgers University. Students' responses showed that they were concerned about textbook costs, liked their open and affordable course content, and unanimously supported continuing the program. Because the Open and Affordable Textbooks program is administered through the Libraries, the survey also offers a glimpse at how textbook affordability interfaces with key library services, including collection development, teaching and learning, reserves and the visibility, use and discoverability of library resources. This article is intended to bring the conversation full circle and take steps toward defining an ecosystem of library services and activities that support textbook affordability and OER. The goal is to bring more visibility to OER programs and make sure they are integrated in foundational library operations, so that students recognize the libraries' investment in their academic success. [ABSTRACT FROM AUTHOR]

The aim of this study is to better understand the prevalence, scope, and unique challenges of undergraduate and first year librarians over the last decade, through the use of quantitative and qualitative data from job listings, online surveys, and phone interviews. The findings indicate that there is very little consensus about what the undergraduate librarian does, how the work is structured on a daily basis, and how its goals are negotiated and assessed. Further, undergraduate librarians face a number of issues, including navigating vaguely defined responsibilities, establishing their professional credibility, and communicating their role within the library and to the university. Survey participants reported experiencing tension between the traditional (reference, instruction, collection development) and undergraduate-specific aspects of their duties, indicating that it is difficult for them to prioritize engagement and outreach. While the literature on blended librarianship anticipates some of these issues, undergraduate librarians are unique because they provide an intersection between broader higher education priorities and the academic library. The author stipulates that the lack of definition, strain, and the perception of undergraduate librarianship as an entry-level position is incongruent with the importance colleges and universities place on undergraduate student success. [ABSTRACT FROM AUTHOR]

When exploring the overall impact of the academic library on the undergraduate experience library student workers are a unique group to consider. As both direct users and providers of library services to their peers, student workers enable libraries to gain an understanding of the general undergraduate population. The objective of this article is to present the findings of a study of undergraduate students employed at a university research library. A questionnaire distributed to 350 student workers gathered information about who they are and how they engage with their communities. This article will look at the value working in an academic library brings to undergraduates' lives. It will consider whether working in the library promotes student success, builds community, and provides them with valuable opportunities to engage in peer networking. [ABSTRACT FROM PUBLISHER]

This study engages public services librarians and librarians in administrative or managerial positions in a conversation about LGBTQ student needs. Using a sample from the Campus Pride Index's Best 25 LGBTQ-friendly colleges and universities, the researchers gathered information regarding outreach, collections, facilities, services, and policies for LGBTQ students. The results of this survey suggest that, while there is a great deal of support for LGBTQ students among librarians, the Campus Pride criteria is not entirely being met. There is an unclear delineation between the role of the library in promoting LGBTQ friendliness, and the role of the larger university, which may be related to the uncertain position of the library in the campus environment. However, the empathy that librarians in both decision and non-decision making roles have towards LGBTQ students opens up the possibility of deeper conversations and proactive, innovative support services in the future. [ABSTRACT FROM AUTHOR]

Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians. [ABSTRACT FROM PUBLISHER]

The case study in this chapter describes the planning and implementation of a single service desk or "one desk" model, merging the circulation and reference desks at a large academic library. The transition to a single service desk model was proposed as a way to utilize library staff more efficiently and effectively. The project included a literature review, interviews with libraries that had recently moved to a one-desk model, and a recommendation that included a method as well as timeline for implementation. As a result of the recommendation, three committees were formed to lead the transition, each with representation from both the circulation and reference departments. One committee oversaw the physical implementation and assessment, while the second committee created training program for all staff teaching core competencies for both reference and circulation. The third committee recruited student peer research leaders as part of a pilot program for student assistants. Through the implementation process, the chairs of the three committees concluded that implementing a single service desk involved much more than just moving furniture and relocating equipment. Combining two departments with distinct organizational cultures was the key to making the transition successful. The details of the implementation can be used as a model for other libraries of any type contemplating a similar transition. [ABSTRACT FROM AUTHOR]

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making. [ABSTRACT FROM AUTHOR]