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Operators in complex event-driven domains must coordinate competing attentional demands in the form of multiple tasks and interactions. This study examined the extent to which this requirement can be supported more effectively through informative interruption cueing (in this case, partial information about the nature of pending tasks). The 48 participants performed a visually demanding air traffic control (ATC) task. They were randomly assigned to 1 of 3 experimental groups that differed in the availability of information (not available, available upon request, available automatically) about the urgency and modality of pending interruption tasks. Within-subject variables included ATC-related workload and the modality, frequency, and priority of interruption tasks. The results show that advance knowledge about the nature of pending tasks led participants to delay visual interruption tasks the longest, which allowed them to avoid intramodal interference and scanning costs associated with performing these tasks concurrently with ATC tasks. The 3 experimental groups did not differ significantly in terms of their interruption task performance; however, the group that automatically received task-related information showed better ATC performance, thus experiencing a net performance gain. Actual or potential applications of this research include the design of interfaces in support of attention and interruption management in a wide range of event-driven environments. [ABSTRACT FROM AUTHOR]

Breakdowns in human-automation coordination in data-rich, event-driven domains such as aviation can be explained in part by a mismatch between the high degree of autonomy yet low observability of modern technology. To some extent, the latter is the result of an increasing reliance in feedback design on foveal vision--an approach that fails to support pilots in tracking system-induced changes and events in parallel with performing concurrent flight-related tasks. One possible solution to the problem is the distribution of tasks and information across sensory modalities and processing channels. A simulator study is presented that compared the effectiveness of current foveal feedback and two implementations of peripheral visual feedback for keeping pilots informed about uncommanded changes in the status of an automated cockpit system. Both peripheral visual displays resulted in higher detection rates and faster response times, without interfering with the performance of concurrent visual tasks any more than does currently available automation feedback. Potential applications include improved display designs that support effective attention allocation in a variety of complex dynamic environments, such as aviation, process control, and medicine. [ABSTRACT FROM AUTHOR]