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The digital trunking system has the characteristics that the calling mode is mainly group calling and the communication mode is mostly half duplex. For the problem that the traditional user classification method couldn't meet the classification requirements of digital cluster users, this paper proposed a digital cluster user classification method based on improved RFM model. Firstly, it introduced the average speech duration attribute to establish the recency vitality speak (RVS) model. Then, it used the analytic hierarchy process to determine the weight of each parameter in the model. Finally, it used the K-means + + clustering algorithm to classify digital cluster users. The simulation result shows that, by using the user classification method proposed in this paper, the accuracy of digital cluster user classification can reach more than 87. 9% . [ABSTRACT FROM AUTHOR]