1. Perceptions and Experiences of Artificial Intelligence (AI) Use in Libraries: A Study of Library Users in Pakistan.
- Author
-
Shaheen, Maqsood Ahmad and Khurshid, Amna
- Subjects
- *
ATTITUDES toward technology , *LIBRARY users , *ARTIFICIAL intelligence , *PUBLIC libraries , *TECHNOLOGICAL innovations , *PERCEIVED benefit , *LIBRARIANS' attitudes , *PRIVACY - Abstract
This study sought to understand library users' opinions, attitudes, and needs regarding using artificial intelligence (AI) in libraries. A survey questionnaire was administered to 71 respondents from academic and public libraries throughout the region. This survey examined a range of topics related to AI use in libraries, such as its perceived benefits and drawbacks; ethical and privacy considerations; user demographics; and factors influencing user adoption of and satisfaction with AI-powered services. The survey results revealed a generally positive attitude toward AI use in libraries. However, concerns were raised regarding such decisions' privacy and ethical ramifications. Libraries must consider user needs and expectations when implementing and managing AI-powered systems. At the same time, further research is necessary to explore different topics related to this emerging technology field. [ABSTRACT FROM AUTHOR]
- Published
- 2023