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This paper will summarize over 400 responses to a student questionnaire used to assess a textbook affordability program at Rutgers University. Students' responses showed that they were concerned about textbook costs, liked their open and affordable course content, and unanimously supported continuing the program. Because the Open and Affordable Textbooks program is administered through the Libraries, the survey also offers a glimpse at how textbook affordability interfaces with key library services, including collection development, teaching and learning, reserves and the visibility, use and discoverability of library resources. This article is intended to bring the conversation full circle and take steps toward defining an ecosystem of library services and activities that support textbook affordability and OER. The goal is to bring more visibility to OER programs and make sure they are integrated in foundational library operations, so that students recognize the libraries' investment in their academic success. [ABSTRACT FROM AUTHOR]

Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing recommendations to give librarians greater flexibility and to better respond to the information-seeking needs of users. These recommendations were based on statistics of desk usage, collected with the newly adapted online tool Desk Tracker, and structured interviews with library administrators. The taskforce was interested in how these stakeholders use quantitative data in decision making. [ABSTRACT FROM AUTHOR]