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A randomized experiment investigated the effect of various instructional sets on reducing agency awareness overclaiming, that is, claiming knowledge of fictitious agencies. As predicted, respondents who were warned that the list contained fake agencies exhibited less agency awareness overclaiming than respondents who were not warned. However, providing respondents a memory retrieval strategy had no effect on agency awareness overclaiming. A multivariate model, which included demographic variables, response style variables, and knowledge variables, explained 40% of the variance of agency awareness overclaiming. [ABSTRACT FROM AUTHOR]

Nearly 5,000 older adults provided data for this study, which used factor analysis to identify the following four dimensions of agency awareness: in-home services, aging network services, financial services, and other services. Then, 18 variables assessing the various dimensions of the behavioral model were included in multiple regression equations predicting each of the awareness dimensions. The regression equations only accounted for 7% to 13% of the variance of the various service awareness dimensions. [ABSTRACT FROM AUTHOR]