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I HELD a fixed-term bond with the ICICI UK Bank that matured recently. As we require the proceeds, more than pounds 21,000, to meet the costs of alterations, I tried […]

BARCLAYS Bank wrote to us advising that a bond was due to mature in a month. On the enclosed maturity form we asked for the return of our savings and […]

I write to you having reached a stalemate over my problems with Ladbrokes and HSBC. I have had a Ladbrokes internet account for a number of years but had not […]

I SUSPECT my bank has breached data protection rules by releasing information to a relative about my account. What action can I take? P B, Cornwall With so little to […]

MY HUSBAND passed away very suddenly. In fact, we were out visiting friends when he developed chest pains. We called the emergency services and, as he was in the ambulance, […]

SOME years ago a scout group I am involved with closed and changed its name. For some unknown reason the funds remaining were not transferred to the local district scout […]

My husband died in tragic circumstances last year. We had an endowment mortgage with Nationwide. My mortgage repayments were terminated and a surplus sum placed into an interest-bearing savings account. [...]

I BANK with NatWest and was opening a cash individual savings account (Isa) with Halifax. My pounds 3,000 cheque was stolen and a false account set up with Halifax. The […]

FOUR months ago I had my purse stolen. I did not need it until two days later, when I discovered it was missing. I immediately cancelled all my cards and […]

THE background is that my parents have a joint account and I have two accounts in an eSaver and an Isa, individual savings account, with Abbey. We all live at […]

As you helped my husband twice over insurance with good results, I wondered if you could possibly help over a refund on my car insurance from the Post Office. I […]

WE should be eternally grateful if you were able to help us identify the location of our pounds 27,500 held by Abbey. We have had accounts with Abbey for 20 […]

CITI Cards advises that payments should be made four working days prior to the due date to avoid charges. To be on the safe side I paid in full by […]

THREE months ago I paid a pounds 280 cheque made out against our mainstream bank account into our Co-operative Bank account. However Co-op Bank entered it as pounds 2,804 thereby […]

FOR a year I have been trying unsuccessfully to gain access to around pounds 16 from an account which had not been used since July 1998. HSBC is, to say […]

I AM writing in the hope you may be able to help me retrieve a refund from M&S Money. This has been outstanding for six months. Despite lots of phone […]

I HAVE not received any bank statements following my submission of a form to have my ex-husband's name removed from a household current account. I made several phone calls to […]

AFTER my demise my wife will become non-resident in this country. Could you please advise on whether she will be able to continue using our UK bank account from abroad […]

YOUR correspondence about the reader who had been unable to obtain Airmiles membership from Lloyds TSB was of great interest to me. Months ago now, I phoned Airmiles to transfer […]

A YEAR ago, I changed banks and notified Birmingham Midshires, as I have a small monthly income from it. Four months later, I realised no payments had been paid, so […]

I TOOK out a loan with Bank of Scotland for pounds 1,000 for a matter of weeks to resolve a cash flow situation. It was paid back in full with […]

BECAUSE time was of the essence, we were pressurised to pay more for our remortgage payments. An extra 47p per month is being charged 59 times because Clydesdale Bank made […]

I INVESTED in Abbey's Safety Plus Growth bond some years back. When it came to maturity, Abbey was quick and persistent in trying to get me to reinvest the money […]

I LAST wrote to you four months ago with my complaint about Cheltenham & Gloucester. Lloyds TSB is still responding that I will have a result in four weeks, followed […]

I REQUESTED a bank to transfer my Isa to Nationwide Building Society. I am still waiting for the pounds 3,180 to appear despite my best attempts. Can you help? EF, […]

I am being hounded by a debt collector for a pounds 786 debt that isn't mine. Despite patient explanation by me, I am still being pestered. FW, Hayling Island LLOYDS […]

A CHEQUE for more than pounds 5,000 sent over six months ago for the benefit of one of my suppliers was incorrectly credited to the wrong account by another bank. […]

Please help me get a response from Halifax. I asked it to sell my very small portfolio of shares two months ago and reminded it a month ago. It has […]

MORE than a year ago I attempted to withdraw pounds 100 from a cash machine close to home. The machine appeared to reset and I did not receive any funds. […]

ALLIANCE & Leicester Bank gave me a rotten rate of exchange, not for the first time, when transferring funds from my euro account to France. I compared the commercial rates […]

I PAID in a foreign cheque for euro6,500. It was credited as pounds 4,315 to my account and, without touching the money, I waited for about a month for it […]