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The use of communication techniques in marketing has become a fundamental component of effective marketing policy, representing an element of differentiation from the competition, which leads to obtaining, on the one hand, a competitive advantage, and on the other hand, to the consolidation of a long-term relationship with the consumer, ultimately determining their loyalty, with a notable effect on the financial outcomes of the organization. The selection of appropriate communication tools and channels, tailored to the interests of the targeted consumer segment requires a considerable effort on the part of marketers in the direction of deciphering consumer behaviour, understanding the influencing factors that shape it in the current economic and social climate, in which the use of digital technologies represents the most suitable means of initiating and conveying messages to consumers, as well as from consumers to the organization. The present study aims to emphasize the importance of using digital communication tools on the orientation of the purchase decision towards the products/services of an organization, without excluding, however, the need for an adequate use of traditional marketing communication tools. In the present article, the impact on consumer behaviour is analysed based on research from secondary data sources.

The rapid growth of the beauty and skincare industry in Indonesia is driven by the extensive use of digital platforms for product promotion and marketing. Noera Beauty Care, a local beauty brand, faces challenges in enhancing its brand awareness and sales performance. This study aims to analyze the influence of digital marketing, content marketing, endorsement influence, and brand engagement on brand awareness and its impact on purchase intention. A mixed-method approach was employed, combining qualitative interviews with the CEO and head of marketing and quantitative surveys of 200 active social media users. The data were analyzed using PLS-SEM. The findings indicate that digital marketing, content marketing, and endorsement influence significantly impact brand awareness, while brand engagement does not. Brand awareness positively affects purchase intention. Based on these findings, several marketing strategies are proposed, such as product innovation through collaboration with influencers, creating live shopping or virtual try-on sessions, website updates and development, evaluation, and adjustment of marketing strategies, investing in IT infrastructure, strengthening relationships with consumers through loyalty programs, and creating educational content and quizzes to increase public knowledge about the benefits of Noera products.

Non-formal music courses are currently experiencing rapid development in emerging countries, many young people are voluntarily taking music courses in addition to their formal education. With the increasing number of music courses, the level of competition is getting tougher putting marketing issues upfront. Unfortunately, research on consumer experience in the setting of marketing music courses owned by private parties is still limited. This study focuses on the examination of positive electronic word-of-mouth (EWOM) behavior which supports the business performance from experience quality in music education institutions. To that end, this study applied the theory of perceived value and added a new proposed variable “inspirational value” to the combination of epistemic, emotional, sensorial, and social values. This quantitative survey study aimed to analyze the influences of perceived value on the experience and further the positive EWOM among music school students. Over two months, data was collected from 176 students of two music courses, to then be analyzed using the PLS-SEM method. As a new concept, inspirational value was determined as distinct from emotional value, where it more on appeals and driving factors arising from future orientation. The findings of the study emphasize the significance of sensory value in improving experience quality, followed by inspirational, epistemic, and emotional values. Furthermore, this study suggests that music courses should focus on creating inspiring, emotionally resonant experiences to foster positive EWOM that can support the marketing activity.

In the globalised world, artificial intelligence (AI) has proved to have a significant impact on digital marketing. AI has transformed the digital marketing campaign with effective planning and companies have started to adopt AI for successful digital marketing. To enrich this literature, this study explored the role of AI in digital marketing strategies. In this study, a quantitative survey was conducted in which 115 participants were recruited through a random stratified sampling technique. Pearson product moment correlation and multiple regression analysis were used for data analysis. The results showed a strong positive relationship between AI and digital marketing strategies. AI could also account for 82.4% of the variance in digital marketing strategies. A comparison with previous literature reinforced the transformative impact of AI on digital marketing. The findings contributed to a nuanced understanding of the role of AI in shaping modern marketing strategies.

This study explores the impact of price, digital marketing, and service quality on consumer Purchase Intention at Perumda Bidadari MSME Gallery. The population involved all visitors with a sample of 100 respondents selected through the non-probability sampling method, using accidental sampling. Data collection using questionnaires. This research applies a quantitative approach to evaluate the relationship between variables. The research instrument was tested with validity and reliability. Statistical analysis uses t-test, f-test, normality test, multicollinearity, and linearity test. Data analysis using multiple linear regression. The results showed that service quality has a positive and significant impact on Purchase Intention, while the effect of price and digital marketing strategy is not significant. With an R Square value of 0.814, it shows that about 81.4% of the variation in Purchase Intention can be explained by the combination of price, digital marketing, and service quality factors. Keywords: Price; Digital Marketing; Service Quality; Purchase Intention

A lot of lessons are learned post COVID-19 pandemic, including in the tourism business. Prior to the pandemic, tour operators had difficulties in competing with online travel agents (OTA) in terms of product sales and marketing. This article aims to understand the perception of digital marketing usage among tour operators and explore the factors influencing the adoption or rejection to it by using an integrated framework model which was grounded on the Unified Theory of Acceptance and Use of Technology (UTAUT). The factors identified which effect the usage of digital marketing technology were perceived ease of use, personal innovativeness, and facilitating condition, toward use behaviour. These factors were moderated by behaviour intention. The model was tested with 77 tour operator companies that are members of a travel agency association in Indonesia using PLS- SEM. The results show that tour operators’ facilitating condition and behaviour intention influence use behaviour directly. On the other hand, perceive ease of use, personal innovativeness, and facilitating condition directly influence behaviour intention. Personal innovativeness influences use behaviour mediated by behaviour intention. This study contributes to the understanding of tour operators where they need to focus on improving the ease of use and encouraging a positive intention among users.

This paper investigates the evolving topic of influencer marketing and the integration of ephemeral content for contemporary brand building. As user-generated endorsements gain prominence over traditional advertising channels, understanding consumer behaviors and motivations behind online peer influence becomes imperative. Based on a rigorous integrative literature review, this study synthesizes academic findings on engagement driven by social media influencers and limited content. A conceptual framework identifies strategic advantages and persisting knowledge gaps, while mapping a spectrum of micro to mega online influencers. Evaluating peer-reviewed insights interwoven across marketing, communications, and psychology uncovers both opportunities and limitations for marketing practitioners seeking to navigate this new paradigm. The pursuit of visibility, authenticity, and conversion balance remains more art than science, but measured collaborations with creative online advocates can anchor brand equity amidst digital word-of-mouth.

The dynamic of the online environment, consumer behavior and marketing practices that came along with the globalization, have created a complex landscape which underlines the importance of adapting marketing approach to the specific local market. The aim of the research is to find which of the online advertising methods has a bigger impact on the customers` final purchase decision. The study wants to be an observation for analyzing the effectiveness and impact of online advertising tools on Romanian market consumers. In terms of research design, we opted for the quantitative method, and we applied a survey on 200 respondents. The quantitative analysis indicated important differences in the way online advertising channels affect respondents' buying decisions. The study reveals insights into how consumers interact with online messages and campaigns. The paper wants to be a tool for future researchers in the field of Romanian consumers` preferences and behavior.

The digital gaming industry, apart from being extremely powerful, also gathers a multi-million audience of gamers. With gamers playing digital games with the help of gaming consoles, computers and smartphones, and spending most of their time in the virtual space, it is certainly best to communicate in their digital environment. In order for companies to reach this target market, to achieve an emotional connection with consumers, and advertise their products, it is advised to use digital marketing strategies, such as social media marketing, content marketing, video marketing, search engine optimization (SEO), and influencer marketing. In this way, they can inspire adequate and positive electronic word-of-mouth (eWOM), as well. In this paper, the authors, by analyzing the attitudes of 159 respondents, tried to bring this current topic closer to experts in the field of digital games, in order to point out to them all the benefits that digital marketing in this industry can achieve. The aim of this study is to indicate that if digital marketing strategies are adapted to the target market (namely gamers), there is a high probability that companies will influence consumer purchasing decisions, create a large base of loyal consumers, achieve a competitive advantage in the market and generate profits that traditional marketing methods, in this case, would not be able to contribute.

The aim of the article is to substantiate the system and strategic approaches to content marketing as a digital marketing tool, as well as to systematize the stages of content strategy, taking into account the planning of target customer impressions by stages of the consumer journey. The analysis of research by domestic and foreign scientists shows the lack of a system approach to content marketing and content strategy, the limitation of the possibilities of using content marketing, the not taking into account of the stages of the consumer journey in content marketing, the lack of focus on creating customer impressions of brands in the development of a content strategy. As a result of the study, system and strategic approaches to content marketing are substantiated. The types of content and its components are characterized. The stages of formation of the content strategy of the brand are allocated, which is defined as a comprehensive plan (program of actions) for the preparation, creation, distribution and expansion of valuable content for customers to create impressions, which ensures the attraction of new customers, increasing the loyalty of regular customers, growing defenders and promoters of the brand and, accordingly, achieving the goals of content marketing, digital marketing of the brand and business in general. The author allocates the place of the brand’s content strategy in its strategic set, which is subordinated to the business strategy, digital marketing strategy and communication strategy. It is proved that the formation of these strategies, taking into account the influence of environmental factors, is based on brand identity and has an impact on the brand image. For the effective implementation of the content strategy, the goals, content formats and relevant KPIs are systematized, recommendations for the use of content formats depending on the stages of the consumer journey are provided. Sections of the content plan are proposed and requirements for the development of effective content to create positive impressions of brand customers are formulated. Prospects for further research in this direction are systematization of brand content by spheres of identification of customer impressions (by types of economic activity).

The digitization of the banking sector is not a novelty. It has been occurring much faster compared to many other business sectors. Consequently, banks have also accepted digital advertising channels for their services offered to users. Their goal was undoubtedly to keep pace with the times, enhance user experience, and increase their revenue. Loans, as the most significant banking service, have not remained immune to the process of digitization. Nowadays, banks offer loans through their mobile applications, electronic banking, websites, social networks, as well as through paid advertising and marketing collaborations. The aim of this study is to analyze the efficiency of digital communication channels in offering banking loans through the application of empirical analysis. To achieve this, a survey was conducted in the Nišava District, followed by data processing using the SPSS software package. The obtained results indicate that loan advertising through digital platforms has a greater impact on women in the Nišava District. Additionally, factors such as education level, monthly income, and security significantly influence the visibility of ads, opening rates, and communication with banks via digital channels, as perceived by users.

Abstract Digital channels have become the modern priority channels for promoting educational services. Integration into the international educational space, changes in the priority of communication channels, and digital transformation have led to the need to rethink existing approaches to the digital promotion of educational services of Kazakhstani universities. Particular interest in modernizing the promotion of educational services is caused by the fact that representatives of the new generation, Generation Z, are now becoming consumers of educational services. The basis of this study was the analysis of digital promotion channels as the main source of information and value, the needs of generation Z, who are now becoming the main consumers of the services of universities, including those in Kazakhstan. The purpose of the study is to determine the priorities for the digital promotion of educational services, to build a model for the digital promotion of university educational services, taking into account the needs of key consumers—generation Z, digital channels, and educational programs of the university. Hypothesis: priorities for digital promotion of educational services of universities should be differentiated depending on the popularity and technical parameters of the sites. The web resources similarweb.com, pagespeed.web.dev, wordstat.yandex.ru, sitechecker.pro were used as analysis tools. A correlation analysis of queries on university websites and the core values of generation Z was carried out. The closeness of the pairwise correlation between the total number of visits and website performance, search engine optimization, recommendations, and special features was determined. Based on the research, a model for promoting the university’s educational services has been structured, highlighting key components: educational programs, digital technologies, and the values of generation Z.

This research investigates how loneliness affects people’s preferences for products that appear in social media ads. Four studies examine the impact of loneliness that is both measured in an established scale and situationally induced via a recall task. Individuals who experience higher levels of loneliness evaluate the same products more highly when they are advertised in a social (i.e., Instagram) compared to non-social (i.e., brand website) media platform. This effect occurs because loneliness increases people’s attention to others’ social evaluation of a product, and social media ads provide this information via social cues such as “likes” embedded in the ads. When the social cues are absent, the advantage of advertising on social compared to non-social media for people with high (vs. low) loneliness disappears. The findings suggest that social media ads have a unique appeal for individuals experiencing loneliness and highlight the role of social cues in shaping product evaluations.

This study investigates SMEs’ online presence and sheds light on the different digital marketing approaches of firms in the food sector. An original analytic framework is developed to perform a fine-grained analysis of the various configurations of online presence in a sample of 520 SMEs in the north-east of Italy. A cluster analysis of the empirical data related to firms’ online presence allowed the recognition of three configurations: pragmatists, laggards, and unfocused. The cluster analysis allows us to propose that the development of an online presence is far from being a unidirectional process that fits all organisations; it rather depends on a variety of organisational, strategic, and supply-chain related factors. To better illuminate these determinants and their influence on explaining the observed configurations, the study proposes the results of interviews with entrepreneurs and managers in a subset of firms from the sample. Qualitative evidence points to the importance of controlled and low-cost experiments, the integration of young talents in the marketing function of the firm, the existence of an explicit marketing strategy in the organisation, and the interaction between dedicated employees and external providers of digital services.

Marketing faces challenges in the communication process while attempting to persuade the consumer, as external stimuli may influence the target consumer’s response, and in the digital age, audiences choose how to receive messages, even if they opt to do so. Counter-marketing, the ‘dark side’, involves social engineering and should be seen as a new kind of massive manipulation, as fake reviews, on digital media, try to influence the perception of a product during the purchasing process, as consumers rely on these opinions. This study aims to understand the effects of counter-marketing strategies in the form of fake reviews (misinformation) and how they alter consumer behavior. We conducted a cross-platform study to understand if digital counter-marketing actions could affect a product’s perception. Although conversations around the main search query were negative and the perception of Smartphone 15 line-up may have been affected, we discovered that both sales and loyalty were not affected as a reflection of consumer behavior.

This study explores contemporary practices by three major companies, Samsung, Apple and Huawei, to promote the environmentally friendly attributes of mobile phones by utilizing social media platforms. The research employs a combination of literature review and data analysis to investigate the strategies used by these companies in advertising their environmental initiatives on popular social media platforms such as Facebook, Instagram, YouTube and Twitter. The findings underscore the increasing significance of social media in the realm of green labelling initiatives. The study reveals the potential of social media to enhance customer awareness and influence purchasing behaviour in the dynamic mobile phone sector. The article recommends further research in this domain to guide manufacturers in formulating effective strategies amid the evolving landscape of the mobile phone industry.

AbstractThis study presents a bibliometric analysis of digital marketing research within small and medium-sized enterprises (SMEs) spanning from 1985 to 2024. By analyzing 699 publications from the Scopus database, it aims to provide a comprehensive overview of the field’s evolution and current research focuses. The analysis leverages VOSviewer and RStudio’s ‘Biblioshiny’ tools for their robustness in data handling and bias reduction, facilitating a detailed exploration of collaborative networks, key themes and impactful literature. Thematic analysis, enhanced by case studies, identifies emerging areas such as commerce, marketing, digital transformation, costs and Covid-19, offering insights into future research directions. Despite its reliance on Scopus-indexed articles as a limitation, the research contributes to the academic and practical understanding of digital marketing in SMEs, highlighting critical areas for future exploration and development.

The study analyzes the impact of e-commerce on the purchase of natural health products in Ecuador, seeking to understand how to overcome traditional access barriers and improve the shopping experience. Ecommerce offers convenience by allowing purchases from home, covering a variety of nutritional supplements and providing detailed product information. This promotes health and wellness while fostering an online community. Safety, reliability and local customization are critical to ensure a positive experience. In a context where e-commerce is increasingly relevant, this study offers valuable information to improve access and utilization of natural health products through online platforms in Ecuador. [ABSTRACT FROM AUTHOR]

This research aims to assess the impact of Digital Marketing and Islamic Branding on Customer Interest in using the BSI mobile application. Conducted on 100 BSI mobile customers, quantitative research using multiple linear regression and analysis using SPSS 26. Data was collected through questionnaires. The results show that Digital Marketing and Islamic Branding have a positive and significant effect on Customer Interest. The findings confirm that both play an important role in shaping customer interest, with Islamic Branding which includes BSI's positive image in implementing sharia principles, sharia-based products and halal labels providing an overall positive impact. Thus, it can be concluded that the influence of Digital Marketing and Islamic Branding on Customer Interest in using the BSI mobile application has proven to be significant.

The main purpose, presented in this article is to investigate and identify the key financial aspects and problematic issues of digital marketing ecosystems' formation in the sphere of information and communication technologies. Taking into account structural market transformations, it has been defined that the marketing ecosystem is a digital platform where the consumer can purchase goods and financial services from different manufacturers, enhancing the effect of their simultaneous use. It is justified that on the basis of mutually effective functioning, the ecosystem gathers, researches and obtains information, financial services, e-commerce services, public services, and social interaction. In the structure of the ecosystem, it is worth highlighting that financial and socio-economical services are the most important components of the digital ecosystem, as the urgency of their use requires flexibility from the point of view of defining financial services as a crucial indicator in the medium and long run for the full strategic development of ICT enterprises by direct obtaining of financial and other licenses, which exists on the current market environment. It is determined that the main goal of the digital marketing ecosystem formation is to provide financial services to clients in real-time, and also the development of a client-centric approach not only to attract the target audience with various services, but also to attract them to purchase products and receive services within the digital ecosystem and, as a result, to extend the duration of the target audience's stay in the ecosystem due to focusing attention on his needs, increasing his loyalty and providing the potential consumer with favourable conditions for using a complex of digital products and financial services. It was defined that to solve the issue of increasing the profitability level of ICT enterprises should be a comprehensive promotion of the digital marketing ecosystem's development by the participants of the target market.

The paper aims to study digital marketing models and their impact. Partly in response to the new digital age and partly due to the emergence of new marketing methods. Companies need to use different models to control their digital marketing plans. Due to the growing need for digital marketing models, they have investigated what models are in use today and whether it is possible to offer a new model to the market to make things easier for marketers. A new model was created based on one of the companies that use different digital tools. Marketers can learn helpful information from models when developing a digital marketing strategy, conducting an audit, or reviewing online communications. Company leaders must be aware that the marketing strategies they have adopted in the past year will not work under current conditions, which means they should be adapted to current trends.

In today's conditions of market competition, promoting goods and services in the Internet environment is an integral part of the business strategy of most companies. Given this, it is important to study and systematise the principles, advantages and disadvantages of using digital marketing tools to optimise the implementation of marketing strategies. The purpose of the article is to study the peculiarities of using digital marketing tools in the context of ensuring the optimisation of their use. The authors have systematised the advantages and disadvantages of using tools for SEO search engine optimisation, content marketing, SMM, contextual advertising, email marketing, video marketing, mobile marketing, and influencer marketing. Modern approaches and tools allow companies to interact effectively with the audience, increase engagement and achieve their business goals.

This research tests the relationship between aspects of customer influenceability at the time of booking a hotel with the propensity to write a review in electronic word-of-mouth communication. A valid sample of 739 online questionnaires was obtained. An Exploratory Factor Analysis was conducted in order to reduce the dimensions of the two critical variables, and a measurement model was built. Then a Path analysis was carried out. The novelty of this research lies in measuring the evolution from being a passive eWOM reader to a proactive eWOM writer. Results indicate a relationship between being influenced by reading reviews and the propensity to write reviews. The most important underlying motivation to write a review is altruistic. Managers should try to identify the most responsive customers and encourage them to write reviews on altruistic grounds. This study effectively validated the impact of being responsive to reading reviews on the inclination to, in turn, write them. Findings contribute to the evolving research landscape in eWOM within the hospitality and tourism sector, offering practical insights for industry practitioners to formulate more effective strategies in soliciting and managing customer reviews.

The pandemic has caused difficulties for micro, small, and medium enterprises (MSMEs) in managing their finances, as all activities have been temporarily halted for health recovery. As a result, MSMEs have experienced losses in sales. One of the ways to ensure continuous sales and attract more buyers is by utilizing digital marketing. There are various options available in digital marketing, and one of them is leveraging social media platforms. MSME players have started to venture into digital marketing to increase their sales volume. However, previous research has shown that it has been only partially effective despite utilizing social media for sales facilitation. To address this issue, a Systematic Literature Review was conducted to document and review all articles related to enhancing social media utilization as a digital marketing tool to facilitate sales for MSMEs. A total of 20 nationally and internationally accredited journal articles were accessed from DOAJ, Google Scholar, and lens.org. The findings of the literature review study analyzed these 20 research articles that suspected social media as a digital marketing strategy to facilitate sales for MSMEs.

This study aims to conduct a study of novice entrepreneurs in Yogyakarta. This study analyzes the amount of capital, the number of employees, the length of time running the business, the age of the entrepreneur, education (graduated from bachelor's degree or high school), and whether the business is a legal entity or not. This study used 335 novice entrepreneurs who filled out a questionnaire followed by in-depth interviews with ten willing novice entrepreneurs. Focus group discussions were also conducted with related sources. The analytical tools used in this research are descriptive analysis and ordinary least squares (OLS). The results showed that the amount of capital and the number of employees affected sales or business income, but the variables of business length, entrepreneurial age, and level of education had no significant effect on sales or business income. In general, the results of this study indicate that there are still various problems in running a business, especially regarding the problem of product marketing and social capital owned by novice entrepreneurs in Yogyakarta.

The purpose of this research is to compile a model of digital marketing strategies in successful Iranian startups. According to its purpose, the research method is practical, and in terms of its implementation, it is mixed (qualitative-quantitative). The statistical population of the research in the qualitative part includes 13 academic and executive experts in the field of startups in the country, who were selected using the purposeful judgment method and the snowball method, and the statistical population in the quantitative part includes the marketing unit of active successful startups. There are 250 people in the country (5 companies) and marketing professors of 5 top universities in Tehran, and the statistical sample was 148 people, 180 distributed and 163 analytical questionnaires were selected using Morgan's table. A semi-structured interview and a researcher-made questionnaire taken from the qualitative section were used to collect information. In the qualitative part, the data theory method of the foundation was used, and the data obtained from the interviews were coded and analyzed in the three main stages of open coding, central coding, and selective coding, and in the quantitative part, the factor analysis of the indicators was done. The results of the qualitative part indicated that 241 primary codes, 46 central codes and 14 selective codes were identified and extracted. The results of the research showed that the causal conditions with 4 variables of network capability, use of artificial intelligence, marketing capability and customer knowledge have an effect on digital marketing strategies, and the results of confirmatory factor analysis showed that the fit indices of the model were confirmed. Extended Abstract Introduction With the growth of ECT technologies including artificial intelligence, GPS, Bluetooth, QR code and other mobile and Internet connected technologies, marketers can offer micro-experiences/activities/services at an ultra-local level and adjust their messaging to effectively target small consumer segments locally (Singh & Keating, 2018). In this regard, digital marketing activities including mobile marketing, search engine based marketing, institutional marketing, email marketing, social network based marketing, etc. have been proposed. (Dwivedi et al, 2020). On the other hand, social networks have also created new challenges and advantages. It is important for companies to act in the field of specialized social networks so that digital marketing is not used by inexperienced experts and companies are safe from adverse effects by paying special attention to aligning their organizational goals with digital marketing solutions (Aswani et al., 2019). Internet technology and the increase in the number of Internet startups have fundamentally affected the world economy. The Internet provides companies with the opportunity to offer their products and services internationally 24 hours a day (Kohler, 2016). Experience shows that in the future, all organizations must operate online in order to remain competitive. The cost of advertising and marketing products and services on the Internet is very low compared to advertising and distribution costs related to traditional methods. Small and medium businesses are an important part of the economy in all countries, but they are heavily influenced by rapid changes in the external environment, especially demographic and economic. These rapid changes affect the marketing department of these businesses to meet the needs and expectations of customers in order to maintain a competitive position in the market (Sedaghati & Seiedin, 2023). Based on this, the current research is looking for an answer to this question: How is the formulation of digital marketing strategies model in successful Iranian startups? Theoretical Framework Digital marketing The term digital marketing has been referred to as a subset of marketing management and advertising management since two decades ago (Kannan, 2017). Digital marketing includes the set of all tools and activities that are used to market products and services on a digital platform (web, mobile internet or other (digital) tools) (Vaziri Gohar & Abdolhosani, 2020).Digital marketing strategiesIn this changing world, there is an urgent need for a strategic vision and a clear strategy map to sustain business growth. As a result, organizations cannot implement digital marketing without a clear definition of the strategy.Create a good quality customer experience.In defining the digital marketing strategy, management should determine the transition plan to identify the ability of human resources to cope with the change. The company must help, accompany its employees during this transformation, and invest in their retention and competitive advantage (Erdmann & Ponzoa, 2021). Javid et al, (2023) investigated the quality of customer relationship management for the development of digital marketing strategies in Bank-e Shahr. The results of the research showed that the variables of infrastructure, organizational environment, customer orientation, human resources, communication management, service quality, management and planning, strategic management, marketing and performance are in a favorable condition in Bank-e Shahr. The use of up-to-date technologies and the implementation of a suitable organizational structure for managing relationships with customers were identified as reasons for this favorability. Hamdi et al, (2023) investigated the identification of dimensions and components of acceptance of customer relationship management social systems by professional users using Web 2.0 technology. The identified factors were extracted in the form of 40 indicators, 8 components and 3 dimensions. Components and indicators of dimensions and components of acceptance of customer relationship management social systems, including three dimensions; organizational, customer, and technological; which organizational dimension has three components (manpower, organizational culture, organizational structure), customer dimension includes three components (value creation, performance expectation, customer satisfaction), and technological has been identified as having two components (social networks, content production). Research methodology According to its purpose, the research method is applicable, and in terms of its implementation, it is mixed (qualitative-quantitative). The statistical population of the research in the qualitative part includes 13 academic and executive experts in the field of startups in the country, who were selected using the purposeful judgment method and the snowball method; and the statistical population in the quantitative part includes the marketing unit of active successful startups in the country (5 companies) and marketing professors of 5 top universities in Tehran; as many as 250 people, and the statistical sample was 148 people, 180 analytical questionnaires distributed and 163 were selected using Morgan's table. A semi-structured interview and a researcher-made questionnaire taken from the qualitative section were used to collect information. Research findings In the qualitative part, the data-based theory method was used, and the data obtained from the interviews were coded and analyzed in the three main stages of open coding, central coding, and selective coding; and in the quantitative part, factor analysis of the indicators was done. The results of the qualitative part indicated that 241 primary codes, 46 central codes and 14 selective codes were identified and extracted. The results of the research showed that causal conditions with 4 variables of network capability, use of artificial intelligence, marketing capability and customer knowledge have an effect on digital marketing strategies; and the results of confirmatory factor analysis showed that the fit indices of the model were confirmed. Conclusion The current research has been conducted with the aim of developing a model of digital marketing strategies in successful Iranian startups. The results of the present study are in agreement with the results of Javid et al, (2023), Saeidi & Hoseinzadeh Naer (2022), Gholipur (2022), Boban et al, (2020), Bozkut & Gligor (2021), Musavirad & Ahmadi (2022), Dehghan (2018). Malek Akhlagh et al, (2021) showed that electronic customer relationship management means the development of traditional customer relationship management with the help of Internet technologies and an attempt to improve and fill the communication gap in which companies' marketing performance helps through examining the created development. Digitalization blurs the boundaries between technology and management and facilitates new business models based on the concepts, methods and tools of the digital environment. According to the results obtained from the research, it is suggested: Strengthening business practices with the aim of increasing competitiveness based on artificial intelligence should be considered, which leads to a major transformation in business. By using artificial intelligence, startups are able to identify, consider and understand their target buyers, and understand which type of product may be most needed at a specific time. With the evolution of big data and technologies, startups will be able to estimate buyer activity and monitor data-driven companies in any catastrophic situation and will obtain significant results that will improve their marketing decisions. Based on marketing capabilities, startups can meet the needs of current and new customers both through the development of new products and through the development of features and applications of existing products in order to ensure stability and survival, and to avoid shocks caused by new waves of competition based on new technologies.

Abstract The purpose of this study is to analyze the topic of digital marketing environment. The research method is applied in terms of purpose, and in terms of data collection, it is a qualitative research based on foundational data theory. Data were collected through the study of documentary sources and semi-structured interviews with 19 managers and experts active in the field of digital marketing, through targeted sampling and snowball using MAXQDA18 software. In the open coding stage, 242 preliminary codes were identified from the analysis of the interviews. In the second step, axial coding was done using the structures of the axial coding model around the investigated phenomenon. Based on the findings of the research, the concept of digital marketing environment was chosen as the central phenomenon. Causal conditions were placed in the form of four categories of innovation, optimal management, structural factors, convenience, and six main categories including business strategies, educational strategies, innovative strategies, planning and monitoring were selected as strategies. Intervening factors were identified in two categories: strengthening and weakening. Cultural factors, infrastructural factors, education, leadership style, strategies were determined as the background factors of the digital marketing environment. Finally, the consequences of the factors affecting the digital marketing environment were determined at three micro, medium and macro levels. Extended Abstract Introduction Since the arrival of the Internet in the commercial field and the beginning of the web, there have been tremendous changes in businesses (Virat et al., 2018). Changes in digital technologies have reduced the information asymmetry between customers and businesses. The most important indicator of reducing information asymmetry can be observed in customer's behavior. It is obvious that customer's behavior is changing as a result of access to technology and various tools in mobile and online platforms, and this factor affects the acquisition of quality and price information, the search process and customer expectations; on the other hand, the emergence of digital platforms of entities created through innovation, which facilitates customer-to-customer interactions for thinking in the development of new services/products, has reduced the information asymmetry of businesses. Information asymmetry has caused the emergence of the problem of the ineffectiveness of the traditional theory for businesses active in the business world, especially at the global level. This characteristic has caused the theories and techniques used to analyze strategic components in traditional markets; including environmental analysis, competitor analysis, customer analysis, as well as the analysis of the organization's resources and capabilities, to lose their effectiveness; on one hand, organizations must always be one step ahead of their competitors (Shafa, 2021). Therefore, organizations always try to maintain their competitive advantage; but as mentioned, traditional approaches cannot compete in a market where all the rules governing it have been changed. E-marketing is a nascent knowledge that has been formed and expanded with the emergence and development of the Internet. As a result, developing a model for digital development and evolution in the content of examining the factors affecting the digital marketing environment seems necessary for companies (Namati et al., 2021). Digital marketing is a new, fast-growing field that provides managers with new ways to reach, inform, and engage customers in order to market and sell their products and services. This new marketing approach is very effective and is expected to be at the top of technological developments and the investment priority of senior marketing managers; on the other hand, factors affecting the digital marketing environment can be considered factors that influence the digital marketing environment, and effective steps can be taken towards the success of digital marketing strategies by using these factors (Karimi et al, 2022). Based on this, the current research is looking for an answer to the question: what is the pattern of factors affecting the digital marketing environment in global markets? Literature Digital marketing includes measures to advertise and introduce products and services using digital tools and facilities. This type of marketing is much broader than traditional marketing. Digital marketing is defined as the use of all internet facilities as well as digital technology in order to market the goods and services of companies (Schuler et al., 2014). In fact, this method means that digital marketing relies more on digital media such as mass media and social networks. Taking advantage of social networks, whether it is paid or free, helps digital marketing (Soule et al., 2019). In this type of marketing, the effort is to investigate and analyze the behavior of customers and users by using existing facilities and tools such as e-mail, mass media and the website to be able to obtain the highest level of efficiency and performance of marketing from the audience. The first generation of marketing, which emphasized product-oriented and the second generation was customer-oriented, were upgraded to human-oriented in the third generation. In this generation, human was envisioned to be a mirror of marketing in the creation of products, services and corporate cultures that embrace human values. The most important developments from the 3rd generation of marketing to the 4th generation are: strengthening the trend of sharing economy, promoting of the current economy, increasing the role of interactions of versatile channels, strengthening content marketing, the high position of social communication management in the world of advanced technology; people have a desire for more physical contact, and are looking for things that are made for them. The role of marketers is to guide customers through their journey from the awareness stage to the final support stage. The alignment of technologies will eventually lead to the convergence between digital marketing and traditional marketing (Kartajaya et al, 2019). Another factor affecting the performance of companies is the market environment. The three components of the market environment; market turbulence, technology turbulence, and competition intensity, are of special importance for marketing activities (Hatziargrave et al., 2005). Competitive strategies are marketing planning patterns related to the market environment that support choices about how to invest in competing for target customers and achieving desired goals. Competition means that the groups fight with each other to achieve economic opportunities and each tries to outdo the others. Competitive intensity refers to a situation where competition is very intense due to the presence of (large) number of competitors in the market and lack of growth opportunities (Saura et al., 2017). Some of the most important differences between traditional and digital marketing are: moving from targeting segmentation to confirming the customer community, from positioning and differentiation to clarifying personality traits and brand codes, from the 4 P's of the marketing mix (product, price, place and promotion) to the 4 C's (joint creation, currency, social activity and conversation), from customer service processes to collaborative customer care. In the early stages of interaction between the company and customers, traditional marketing plays a major role in creating awareness and interest. With the improvement of interactions and the demand of customers for closer relations with the company, the importance of digital marketing increases. The most important role of digital marketing is to stimulate action (purchase attempt) and support. Since digital marketing is more responsive than traditional marketing, its focus is on achieving results, while traditional marketing focuses on initiating and engaging with customers (Kartajaya et al, 2019). On the other hand, while in traditional marketing, the conventional approach is defined by the segmentation and strategic targeting of brand positioning and differentiation, the combination of tactical marketing (product, price, place, promotion) and the sales approach; in digital marketing, communication marketing approach, clarifying personality traits and brand codes, mixing communication marketing (its joint creation, currency, social activity and conversation) and its commercialization are combined with collaborative customer care (Kartajaya et al, 2019). Research methodology The research method is qualitative and basic, applicable in terms of its purpose. To collect and analyze the data, the data-based theory research strategy was used. The statistical population of the research includes 19 managers and experts in the field of digital marketing in global markets who were selected through targeted sampling. The data collection tool is a semi-structured interview. Research findings Open, axial and selective coding was used for data analysis, and MAXQDA18 software was used for coding interviews. The results indicated that the design of the digital marketing environment model in global markets includes 10 dimensions (structural factors, cultural factors, intervening factors, infrastructural factors, education, leadership style, strategies, educational strategies, innovative strategies, planning and monitoring) which were placed in the paradigm model of research in the form of causal factors, central category, background factors, intervening factors, strategies and consequences. Conclusion The current research was conducted with the aim of designing a digital marketing environment model in global markets. The results of this research are in agreement with the findings of researchers such as Buchanan et al, (2018), Saura et al, (2017) Ding et al, (2021), Hosseinzadeh et al, (2022), Buchanan et al, (2018), and Rahimi Kalor et al, (2021). In the context of comparing the results of the research with the achievements of domestic and foreign researches, it can be said that the focus of the research on identifying the factors affecting the digital marketing environment as the most key task of the marketing managers of the organizations has caused comprehensive attention to the digital marketing environment, which in addition to revealing hidden aspects of this importance, it is the reason for aggregating the scattered indicators of different researches in the form of a comprehensive and localized model. This is despite the fact that in none of the researches conducted in the field of digital marketing environment, the factors affecting the digital marketing environment have not been discussed separately, and a general look at the role of digital marketing in the marketing approach has led to a generalization in the field of numerous management activities and tasks. According to the findings, the following suggestions are provided. - By conducting a comparative study, the result of this study can be compared with successful and prominent companies in the world and successful examples in the field of marketing. - Using other validation methods of the dimensions and indicators of the model - To make a comparative comparison between the companies active in the field of digital marketing inside and outside the country and provide new ways to use the concept of digital marketing in the global market.

The green aspect of implementing digital marketing includes the process of creating, communicating, and delivering value to customers digitally. This research identifies forms of digital marketing activities, their green aspects, and what the green aspects include. This research combines quantitative and qualitative research by distributing questionnaires to respondents. Data were analyzed using descriptive-analytical methods to describe the forms of digital marketing activities carried out by respondents and the green aspects identified. The research focused on entrepreneurs involved in online marketing activities in Semarang and its surroundings. The number of entrepreneurs in this research sample was 30 respondents, using a convenient non-probability sampling. The results show that there are green aspects in digital marketing activities. However, its application is only in the value creation stage, namely in green considerations in choosing the product produced/sold. Green aspects still need to be implemented in communicating and delivering value. Further research can be directed at applying the concept of online purchasing behavior in a green aspect.

Due to the rapid development of technology and the availability of the Internet, many companies, including Booking.com, are actively using digital channels to market and sell their services. The aim of the article is to analyze the digital marketing activities of the Booking.com company. To achieve the goal of the study, general scientific methods were used: analysis, synthesis, deduction, induction, system-based, comparative, experimental and statistical, as well as SWOT analysis. The results of the carried out study show that digital marketing is a powerful instrument for promoting residential properties through an online platform, and Booking.com uses a wide range of special tools, such as targeted advertising, content marketing, social media, email marketing, affiliate marketing, and SEO optimization, to attract customers and increase its competitiveness. A SWOT analysis of the digital marketing tools of the company Booking.com is carried out. The features of the work of the company Booking.com in the Ukrainian market are considered. The traffic to the websites of the Booking.com company and their main competitor – the AirBnb company is analyzed. As a result, it is concluded that the ability of Booking.com to adapt and develop its marketing strategies in accordance with changes in consumer behavior and technological advancements has allowed it to remain competitive in today’s housing booking market.

The purpose of this article is to provide a comprehensive examination of the informational and organisational capabilities of marketing activities in the market for digital products and services. It highlights the importance of data analysis, web analytics and technology partnerships for success in the digital marketplace. It also examines modern organisational strategies to help IT companies effectively implement marketing initiatives and adapt quickly to changing business landscapes. Methodology. This article is based on a theoretical and methodological review of the existing scientific literature on digital technologies, the marketing of digital products and services, and an overview of current technological and organisational solutions in the digital field. In addition, it includes a survey of marketing managers from renowned IT companies with the aim of delineating the typology of organisational structures within marketing departments. Results. Information delivery, data analytics, monitoring tools and web analytics are critical to digital marketing in IT organisations, facilitating the collection and analysis of data from multiple sources such as websites, social media and CRM systems. By leveraging big data and machine learning algorithms, it is possible to identify complex dependencies and predict consumer behaviour. Technological partnerships and collaborations with startups are becoming increasingly important for IT companies' marketing efforts, providing access to fresh ideas, technologies and a competitive edge. Organisational structures in the marketing departments of IT companies emphasise agility and cross-functional teamwork, often using agile methodologies. This promotes adaptability to market changes. Marketing structures typically include inbound approaches, flexible growth-oriented setups, and streamlined hierarchies. Practical implications. These marketing tools and organisational methods are recommended for implementation in the marketing departments of IT companies. The correlation between informational and organisational capabilities contributes to the achievement of marketing goals and the competitive advantage of IT companies in the marketplace. Scrum and Kanban, widely used agile frameworks, are not limited to technology companies but are also common in financial services and retail. Value / Оriginality. In the context of the ongoing military conflict, successful operation of Ukrainian IT companies in the modern world requires not only technological superiority, but also effective marketing and a well-organised internal structure. To accelerate the recovery of the Ukrainian IT sector and improve existing practices, the following recommendations have been made.

The convergence of information technology, media and communication has changed consumer behavior in terms of searching, obtaining, processing and responding to company information or services. A company's ability to plan, implement and manage digital marketing to increase its competitiveness in the eyes of consumers is called digital marketing capability. The purpose of this research is to design a model for improving marketing capabilities by emphasizing the indicators of using digital marketing in industrial companies. This research is a type of mixed research with a qualitative and quantitative approach, which is a survey study in terms of its purpose, application, and in terms of data collection. The statistical population of the research was managers and experts in the field of digital marketing of industrial companies and university professors who were selected using the snowball sampling method. In the qualitative part, the data collection tool was an interview, and in the quantitative part, a questionnaire was used to identify the categories, and a semi-structured interview was used, and a questionnaire was used to validate the model. In the qualitative part of the data analysis method, the Grounded theory approach was based on the Strauss and Corbin method, which was compiled using MAXQDA software and using the coding method, and in the quantitative part, the analysis method was based on Kendall's correlation test

The main purpose, presented in this article is to investigate and identify the problematic aspects, key features and factors of effective media planning, a conceptual scheme for creating a digital media plan as an important component of digital marketing in the direction of achieving economic efficiency of business structures. To achieve this goal, in the article, the methods of systematization and generalization, scientific abstraction, and analytical analysis have been used. To highlight the financial component of the implementation of the media plan, the methods of the system approach, system analysis and the method of logical-mathematical formalization were used for the purpose of research and study of objects by displaying the content and structure of media planning in a calculated form. The key role of media planning in digital marketing activity is defined and substantiated as an important component for comprehensive financial planning of an advertising campaign, effective financial analytics for obtaining effective results of business structures’ activity. Based on taking into account structural market transformations in the conditions of informatization and intellectualization of society, the nature of the relationship between economic indicators and the corresponding goals of business structures was determined, which proved the need to include the defined marketing and general business performance goals in the digital media plan. In the direction of achieving high-performance indicators of marketing activities, the article developed a conceptual scheme for creating an effective digital media plan. It is determined that the economic efficiency of marketing project development and implementation will depend on real-time analytics and forecasting, autonomous campaigns and the development of artificial intelligence. It is proved that in a digital media plan, stakeholders, which are representatives of the business structure or with external partners, play a key role in contributing in order to achieve the highest level of business structures’ economic efficiency.

This research aims to find the influence of digital marketing and marketing strategies on the development of culinary businesses using a quantitative study approach. The research population was 60, who were all culinary business people at this tourist attraction. Measurement of research variables was carried out using a questionnaire with answers based on a Likert scale, then the data was processed using the SPSS and Smart-PLS applications. Regression testing shows that digital marketing has no significant effect while marketing strategy has a positive and significant effect. The implications of this research show that the use of digital marketing in a short period of time has not had an impact on business development so it needs to be carried out continuously over a long period of time. The right marketing strategy can support business development so it needs to continue to be innovated with new innovations.

Purpose: The research explores the role of digital marketing and its tools in tourism, including a case study of a hotel. The first part of the paper focuses on the theoretical background, describing different tools that are used in the industry and focusing on those that are particularly useful in the field of tourism. In the second part of the paper, we wanted to examine how these insights are reflected in an actual tourist facility. Study design/methodology/approach: In order to better understand how the target group of the selected hotel behaves online and on social networks, we decided to use a quantitative research method. The data collection technique chosen was a survey questionnaire. We have chosen Slovenian-speaking guests, who benefit from the selected "Pampering for Two" package as our target group. This is a package aimed at couples who are the target group of the selected hotel. The survey was carried out in person, at the hotel reception, at the time of check-out, so that we were also able to get an impression of the stay itself. Findings: In the last eight years of presence in the tourism industry, and more specifically in the hotel industry, the importance of this type of marketing has become increasingly apparent every year, and in general, we have seen a rise in social networks and tourism offers on them. Our research has confirmed this and demonstrated the importance of digital marketing in tourism. Originality/value: Based on the results and findings, we wrote proposals that will enable the hotel to design a digital strategy that will help increase online sales and strengthen its brand.

Consumer satisfaction and purchasing decisions made by consumers have always been a concern of marketers, taking into account these two aspects can encourage businesses to develop. Digital marketing is one of the factors that can shape consumer satisfaction and purchase decisions. For this reason, this study aims to prove whether there is an influence between digital marketing on purchasing decisions and consumer satisfaction, the influence of purchasing decisions on consumer satisfaction, and to prove whether purchasing decisions can mediate the relationship between digital marketing and customer satisfaction. This study, using Structural Equation Modeling (SEM) Partial Least Squares (PLS) analysis to test the hypothesis. This study also using a non-probability sampling method through a judgmental sampling technique. The minimum number of samples in using SEM is 100-200 samples, and this study uses a sample of 100 respondents. The results of the study show that digital marketing influences purchasing decisions and also influences consumer satisfaction. Other findings show that purchasing decisions have a positive effect on consumer satisfaction. The research findings also show that purchasing decisions can positively mediate the relationship between digital marketing and consumer satisfaction. The findings of this study have practical implications especially transformations in digital-based marketing strategies. The use of various digital marketing strategies such as email marketing, search engine optimization, search engine marketing, content marketing, social media marketing, etc., can help companies or marketers to increase consumer decisions in making purchases which at the last can build their satisfaction.

Factors forming purchasing decisions are important for companies to analyze to be sustainable in rapid technological developments. The rapid development of technology is followed by e-commerce in Indonesia, which results in increasingly fierce competition between competitors. This study aims to analyze and examine the impact of digital marketing on brand trust and brand image that influence the purchase decision of Mirrorplus.id products. Data collection uses quantitative methods by distributing question­naires to Mirrorplus.id consumers. The study was conducted from July 2021 to January 2022. The sampling technique used purposive sampling with sever­al criteria and 139 respondents. The data analysis technique used SEM-PLS with the help of SmartPLS 3.2.9. The results of the study yield several conclu­sions, namely, digital marketing has a significant and positive effect on brand image and brand trust, brand image does not have a significant but positive effect on purchasing decisions, and brand trust has a significant and positive effect on purchasing decisions. The implication that will be carried out is to carry out a market penetration and product development strategy. Market penetration can be done by adding promotion and marketing costs to Mirror­plus.id digital media. Some steps can be taken are collaborating with several influencers, where influencers can spread the Mirrorplus.id brand by explain­ing product functions and values.

The aim of the article is to study the features of the integration of holistic marketing and digital technologies, allowing to transform the fashion industry and provide brands with the opportunity to find novel ways to express their identity and interact with their audience. Generalizing scientific approaches to defining the essence of the concepts of «holistic marketing» and «digital marketing», the article determines the relevance of integrating these two concepts as used in the fashion industry, which should foster the improving of the quality of goods and services, reinforcing the interaction between brands and consumers, thus increasing their role in the implementation of the conception of holistic marketing. It is substantiated that digital marketing allows fashion brands to increase their online presence through a variety of channels. Social media and other digital platforms allow brands in the fashion industry to interact directly with their audience through comments, messages, and reviews, thus providing manufacturers of clothing and accessories with additional opportunities to receive feedback from consumers and improve their assortment. Digital marketing allows fashion brands to reach an international audience and expand their global presence without significant infrastructure costs, a promotion can even be more cost-effective compared with traditional advertising. At the same time, the closure of some stores of foreign brands for security reasons, the change of seasons and the growing popularity of the domestic range of goods «made in Ukraine» created opportunities for the recovery of the fashion business in Ukraine. Digital platforms are used to convey information about a brand’s commitment to sustainable and ethical practices, which attracts the attention of socially conscious consumers. For example, the social project Under Sirens, organized in Europe, aims at drawing the world’s attention to the russian-led war going on in Ukraine. The fashionable Ukrainian brands labels incorporate soundtracks and, making use of augmented reality, turn into air raid sirens very alike to the alarms that howl in Ukrainian cities every now and then.

Online influencer marketing has emerged as a popular strategy for brands to engage with consumers and promote their products or services. Understanding consumer perceptions of influencer-driven content is crucial for marketers to effectively leverage this marketing approach. This article provides a comprehensive analysis of consumer perception research on online influencer marketing, exploring key dimensions that influence consumers' attitudes, behaviors, and purchase decisions. The research delves into the critical factor of trust and credibility, investigating how authenticity, expertise, relatability, and transparency contribute to consumers' trust in influencers. It also explores the concept of source credibility and its persuasive effect on consumers. Factors such as source expertise, likability, and perceived similarity are analyzed in relation to influencer persuasion. The study further explores the influence of different social media platforms on consumer perceptions of influencers and influencer marketing, as well as the distinctions between various influencer types, such as macroinfluencers, micro-influencers, and nano-influencers.

The way in which virtual assistants can influence the marketing paradigm through various uses within the interactive media, present on the web, within eCommerce websites, but also through indirect action, starting from social media, is a very complex and interesting process, which is worth studying. From the perspective of virtual assistants, all consumer buying behavior models are a simplification of reality, since there can be many other sub-models which can be derived from the main ones. The objective pursued within this research has been the presentation of the impact of the use of intelligent virtual assistants on the direct marketing activity of the companies, and the correlation with consumer behavior, especially in terms of the different decision levels and the way in which it is being supported.

The modern business environment has been undergoing significant changes due to the rapid spread of information and communication technologies and the Internet. This requires a review of both the conceptual basis of activity and the practical tools of conducting economic activity. The marketing activity of enterprises, which has undergone significant transformations in recent years, is no exception in this aspect. Therefore, defining the conceptual framework of modern marketing that takes into account the changes in both internal and external environments, the digital and physical world, etc. is relevant. This facilitates embracing existing opportunities and enhancing marketing management. The article consistently has examined changes in the external environment, its modern characteristics, the basics of the enterprise’s interaction with the external environment, digital marketing opportunities, and available opportunities of traditional marketing, which together have had a decisive influence on marketing activity. It has been defined, that the company’s interaction with the external environment is based on the concept of foreseeing, flexibility, intuitiveness, and critical thinking. This facilitates the implementation of strategic management based on the Foresight methodology and the organization of marketing activities based on Agile marketing. Creating a seamless customer experience has been regarded as the basis of present-time marketing activity. The implementation of such an experience is based on omnichannel marketing, which combines online and offline interaction, and traditional and digital marketing. Digital marketing creates opportunities through new tools for brand and product promotion and web analytics of marketing campaigns in the digital world. Their combination with the potential of existing theoretical and methodological approaches of marketing research and information systems of the enterprise has been defined as the conceptual basis of modern marketing management.

The article is aimed at studying and evaluating the current trends in digital marketing, as well as defining prospects for its development in Ukraine. The article analyzes the current state and perspective directions of development of digital marketing in Ukraine. The theoretical bases of digital marketing are considered; the use of its instruments is analyzed; the main trends and peculiarities of their implementation are examined. The application of marketing complex (4P) in the Internet is studied and analyzed. It is found that the level of efficiency and flexibility of development of digital marketing largely depends on how quickly an enterprise adapts to changes in the external environment and uses its internal potential. It is determined that enterprises and organizations, regardless of their size, form of ownership and sphere of activity, are forced to move to the online plane of doing business in order not to lose competitive positions in the market, develop connections, effectively promote their products and communicate with their real and potential consumers. The article analyzes the methods of optimization of enterprises in different spheres of activity, which have actively begun to develop their channels of digital promotion. The advantages of using digital marketing are given, including: priority of obtaining information; attracting a wide audience; repetitiveness of advertising information; low costs compared to other marketing instruments; the ability to analyze financial income and expenses. Enterprises are invited to abandon the traditional approach to marketing in favor of speed and efficiency of decision-making, use of social networks, timeliness of obtaining information, all this is possible when using digital marketing. Conclusions are drawn about the rapid development and transformation of digital marketing with the beginning of the COVID-19 pandemic and onset of the war in Ukraine.

İçinde bulunduğumuz çağın beraberinde getirdiği teknolojik gelişmeler ve yaygınlaşan internet kullanımı yepyeni bir pazarlama paradigmasının oluşumuna sebep olmuştur. Geleneksel ve modern pazarlama kavramlarının yanına, fiziksel ve dijital konseptlerin birlikteliğinden meydana gelen fijitalleşme kavramı da eklenmektedir. Bu çalışmada, ilk olarak paradigma ve paradigmanın değişimi kavramları açıklanmış ve daha sonrasında bir paradigma değişimi olarak fjitalleşme kavramına, geçmiş literatür incelenip bir araya getirilerek bütüncül bir biçimde yer verilmiştir. Fijitalleşme kavramı kapsamlı bir biçimde mercek altına alındıktan sonra elde edilen bulgularla bu kavrama ilişkin lokal ve global örneklere yer verilmiştir. Bu kapsamda fijitalleşme kavramının firmalar açısından önemine değinilmiştir.

External knowledge sources such as professional social media accounts represent an understudied domain in the digital media adoption literature of small enterprises. This article extends the Technology Acceptance Model with two additional factors – external knowledge source and trust in digital marketing professionals – to better understand the digital marketing adoption of microenterprises. We collected and analyzed data from 181 microenterprises using online survey and structural equation modeling methodology. Results indicate that participation in events and following professional Facebook groups are positively related to perceived ease of use, while following professional Facebook groups, blogs, and vlogs, and meeting consultants are positively related to perceived usefulness. Besides, trust in marketing professionals has a significant effect on both perceived ease of use and perceived usefulness. By applying the technology-in-practice literature to digital marketing adoption, the article highlights that marketing professionals can be a bridge between academia and small business managers by contextualizing and translating formal knowledge to practical easy-to-understand knowledge.

Market orientation is a high-impact factor for the success in the management of SMEs, especially in the digital business era, which is why companies are required to direct their management toward this segment. This study uses the deductive method to measure the relationship between orientation to the digital market and the organizational economic performance of service SMEs in a peripheral region of Colombia under a quantitative methodology. Likewise, the study is of a descriptive correlational type, and non-probability sampling is used for convenience. A sample includes 243 employees at the management level of 158 organizations in the region. The multidimensional MKTOR scale by Narver and Slater (1990) was adapted to measure the digital market orientation scale, while a scale designed and validated by the authors was used for economic performance. The hypothesized constructs were analyzed with the SEM approach using SPSS software and its AMOS complement. The results showed a positive and significant relationship between market orientation and the economic performance of SMEs (0.691, p < 0.00). Next, it was evidenced that SMEs have a low market orientation because they do not have technological tools designed to satisfy the needs of digital clients; they are unaware of the processes of the competition. Although they work in a coordinated manner at the cross-functional level, they show poor organizational performance. AcknowledgmentThe authors thank the Universidad Surcolombiana for their support in the development of the research.

The pandemic has impacted the global economy, includingMSMEs,especially in financial issues such as minimal revenue flow and inadequate financial management. On the marketing side, there has been a decrease in demand due to the implementation of social restrictions, which will affect the company’s existence. Therefore, MSMEs need to adapt by transforming to online marketing. Improved financial and digital literacy can enhance MSME performance. This study aims to determine the moderating effect of financial literacyanddigital literacyamongMSMEs inimprovingtheir businessperformance. A Quantitative research method with Partial Least Square (PLS) was used to analyze the data. The results show that financial management and digital marketing have a direct effect on MSMEs’ performance. Furthermore, financial literacy can moderate and improve the performance of MSMEs, whereas digital literacy cannot effectively moderate the implementation of digital marketing to improve MSMEs’ performance. This study implies that MSMEs must improve their financial behavior and decision-making during crises and enhance their knowledge and skills in managing digital marketing. JEL: L250, M310, G41.

For the tourism industry, the COVID-19 pandemic has acted as an accelerator towards the 4th industrial revolution by creating new and innovative solutions, which have transformed management, finance, planning and opened new avenues for the introduction of innovative sales and marketing technologies. As the tourism industry in Greece faces significant challenges and opportunities posed by the COVID-19 pandemic, additional needs have arisen for tourism businesses, as confirmed in this research, to adapt faster to digital operations and strengthen digital marketing through multi-channel distribution and use of digital assistants. This study aims to investigate the use of digital marketing tools by tourism companies as well as the overall satisfaction of the companies with its use and the areas of impact of digital marketing from the COVID-19 pandemic, and then to highlight all those features that stand out from those of their competitors, as well as the creation of an appropriate marketing strategy that will ensure the flow of new customers and increased revenue. To meet this purpose, an empirical survey was conducted in tourism companies in order to provide answers to research questions. As tourism businesses have not yet made sufficient use of digital media as a strategic marketing tool, this research is the basis for further research into the use of technology and digital tools to reach customers and create a more personalized experience for them.

Interior design industries have evolved to adopt advanced digital and interactive virtual reality (IVR) technologies for promotion. Marketing using a platform with a virtual interior design feature is an approach that enables not only the building up of a positive image for an interior design firm but also allows customers to experience home design intuitively on the digital platform. This study researched the relationship between the three factors of aesthetics, ease of use, and information quality in digital marketing and consumer satisfaction. Data from 120 respondents were collected via the internet. The results generated from structural equation modelling indicated that the above factors positively influence customer satisfaction with a digital platform empowered with the IVR interior design. It was found that information quality has the most influence among the three factors. Despite numerous scholars having conducted in-depth research on digital marketing, existing research lacks a consumer perspective for examining what factors have the most significant impact on consumers. Moreover, relatively little work has been conducted to determine the customer’s perceptions towards the digital marketing approach using virtual interior design and its interactive features. A theoretical model for interactive virtual interior design features for digital marketing is thus proposed.