Taylor, Charles R., Kim, Kyung Hoon, Ko, Eunju, Park, Myung Hwan, Kim, Dong Ryul, and Moon, Hak Il
To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.indmarman.2008.03.006 Byline: Charles R. Taylor (a), Kyung Hoon Kim (b), Eunju Ko (c), Myung Hwan Park (d), Dong Ryul Kim (e), Hak Il Moon (f) Keywords: International marketing; Market orientation; Salesforce management; Marketing in Asia Abstract: Display Omitted This study examines the impact of sales engineers having a market orientation on level of relationship commitment and, in turn, business performance. A model is proposed that suggests a positive relationship among these constructs. To test the model, a survey of sales engineers in the industrial robotics industry in Korea was conducted. Consistent with our predictions, our findings support the idea that having sales staff who have a market orientation leads to higher commitment to relationships and drives improved business performance. Implications are discussed. Author Affiliation: (a) Villanova University, Villanova School of Business, Department of Marketing 800 E. Lancaster Ave. Villanova, PA 19085-1678, United States (b) Changwon National University, Dept. of Business Administration, College of Business Administration 9 Sarimdong, Changwon, Republic of Korea (c) Yonsei University, Department of Clothing and Textiles, College of Human Ecology 134 Sinchon-Dong, Seodaemun-Gu Seoul, 120-749, Republic of Korea (d) Changwon, Gyeongnam Republic of Korea (e) Korean Economy and Management Development Institute Changwon, Gyeongnam, Republic of Korea (f) LG Electronics, 1151 Pointclear Place, #1522, Huntsville, AL 35824, United States Article History: Received 28 August 2006; Revised 30 April 2007; Accepted 28 March 2008