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A crucial component of the hospice care team is the service of unpaid volunteers. Satisfaction has been shown to be an important variable in the continuing participation of volunteers in service to non-profit organizations. A survey of over 500 hospice volunteer workers in the Louisville, Kentucky (USA) metropolitan area was conducted to identify factors related to satisfaction with their experience. A factor analysis revealed three statistically significant factors (eigenvalue > 1.0): 1. a volunteer's need for recognition/acknowledgement by the organization, 2. the organization's skill in interacting with their volunteers, and 3. the level of volunteer involvement with the organization. Suggestions for organizations to improve volunteer satisfaction in institutional settings are also provided., INTRODUCTION A hospice is defined as 'a facility or program designed to provide a caring environment for supplying the physical and emotional needs of the terminally ill' (Merriam-Webster, 2005). Hospice [...]