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"Oh, if only GodWould Have Been Allowed to Experience this .": Practical Theology, Irony and Poetry. Starting from an example of "slam poetry", a critique of the religious activities in Lourdes, the author sets out to show that also practical theology is part of an endeavour to make the church business flourish (poiesis). However, it also can - like poetry - be involved in the task of speaking with irony, trying out variations and not simply heralding the supposed return of religion. The God-is-dead-theology is a reminder of this. An example from system Christian counseling shows how something like slam poetry can also be an element of Christian practice itself. Poiesis and irony both depend on each other.

Surveying patients' satisfaction with chaplaincy services contributes to improving the quality of health care chaplaincy. Therefore, 679 patients from 32 general hospitals and psychiatric clinics in the German part of Switzerland were surveyed in a cross-sectional design. Seven factors influencing patients' satisfaction with health care chaplaincy were identified. They pertain, on one hand, to the chaplain-patient relationship ("Respect and friendliness," "Empathy," "Negative relationship") and, on the other hand, to the evaluation of chaplains' interventions ("Religious/spiritual interventions," "Religious/spiritual issues," "Clarification, coping and support," "Conflict management and forgiveness"). Whereas the patient-chaplain relationship was significantly associated with the patient's age and religiosity, the apprehension of pastoral intervention was significantly associated with the patient's religiosity and denomination, length of stay, admission to hospital, and the patient's health status. The results suggest that chaplains have to take account of the situational circumstances and personal characteristics of patients in order to optimize their service.

Owing to the declining length of patients' hospital stay in recent years, chaplains need evidence-based criteria to decide which patients are likely to have the greatest psychosocial and/or religious-spiritual needs. Therefore, the present pilot study aims at sorting out evidence-based criteria to assess patients with lack of coping resources. A total of 610 patients in the German-speaking part of Switzerland were surveyed with regard to their psychosocial health. The results suggest that lack of vitality (including health condition), lack of support and lack of faith (including spiritual struggle) are valid and reliable criteria for chaplains as internal triggers for pastoral visitation.

To determine in which situations head nurses refer patients to health care chaplains and to detect significant influential factors, 192 head nurses from 117 health care institutions in the German part of Switzerland were surveyed with regard to situations in which they refer to a chaplain. On average, head nurses refer "often" to a chaplain in their daily work in situations where patients are dying or need religious-spiritual service or support, but they refer only "rarely" to a chaplain in situations where patients or their families express negative feelings or where other psychosocial needs are present. Moreover, the religiosity of head nurses, working in a general acute care hospital and a positive evaluation of the chaplaincy services determine significantly whether a head nurse calls for a chaplain in a particular situation or not. For quality improvement of chaplains' work, health care chaplains have to integrate themselves into the care team. On the contrary, standardized referral processes between chaplains and nurses as well as physicians have to be elaborated to reduce subjective factors (eg, the religiosity of the nurse) from the process of referring.

In recent years, much research work has been done in the field of religion/spirituality and healthcare. Many chaplains are wary of doing research because they assume it is cumbersome or potentially deleterious to ill patients. The aim of the present pilot study is, therefore, to find out if research on quality improvement of healthcare chaplaincy is emotionally distressing for patients. In connection with a questionnaire about quality improvement proceeding of healthcare chaplaincy, patients were asked subsequently to assess whether the completion of the questionnaire was emotionally distressing for them. A total of 91.89% of the 37 respondents said that the completion of the questionnaire was not or only slightly emotionally distressing for them. Furthermore, analyses for significant differences showed no effect, except for a significant association with the anxiety scale. Findings from this study suggest that participants found no objective reasons not to do research in healthcare chaplaincy.