Search

Public service is one of the most important things to ensure the goal of creating good government in a work arrangement between all components. One of the most important parts in an institution is often measured by the community through the success or failure of an event that is held and every event or event held must have infrastructure or infrastructure and facilities that are sufficiently supportive or qualified, currently at the West Jakarta Youth and Sports Office. still managing infrastructure and facilities data manually, this is what results in infrastructure management being less effective and efficient, for that by making the design of the Infrastructure and Facilities Management system is an effective way of managing infrastructure to be stored in the database This system is designed using the prototype method. This system can search for data on complaints about existing problems in infrastructure to be faster and can present data to be effective and efficient because it is website-based.

Website covid19 kalbarprov go id is a website that serves as a medium for spreading information about the spread of the coronavirus in West Kalimantan Currently, the number of covid19 kalbarprov go id website users is very large because many people want to know the latest information about the coronavirus in the West Kalimantan region Therefore it is necessary to measure the level of user satisfaction on the site covid19 kalbarprov go id The purpose of this study is to determine thelevel of user satisfaction with website services using the Webqual 4 0 method Webqual is one method of measuring website quality based on the perception of end-users Webqual variables are usability, information quality, service interaction quality, and user satisfaction In processing research data using the smartPLS application to determine the level of validity and reliability of the data obtained The results showed that usability, information quality, and service interaction had a positive effect on User Satisfaction So it can be concluded that the quality of usability, quality ofinformation, and quality of service interaction affect the satisfaction of website users covid19 kalbarprov go id © 2020 Published under licence by IOP Publishing Ltd