1. A natural language based intelligent banking chatbot.
- Author
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Pasha, Nawaz, Ramesh, Dadi, Mohmmad, Sallauddin, Shabana, Dhandapani, Kothandaraman, and Mendu, Mruthyunjaya
- Subjects
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CHATBOTS , *NATURAL language processing , *NATURAL languages , *WEB-based user interfaces , *CALL centers , *DEVELOPMENT banks - Abstract
Chatbot is an intelligent system which simply defines human-to-machine interaction and this chatbots are biggest development trend today. Contacting customer centers or going to bank for banking related queries invests lot of time and human effort, further the customer may get insufficient information and may have uncertainty through this process. This paper aims to convey the development of Banking Chatbot that gives guidance regarding the services provided by bank and provides detailed descriptions to the user's query. This Chatbot is user friendly to communicate with and it is an easy way to get response on time. To overcome the difficulty web application using Natural language processing and neural network is developed [1]. NLP is an added advantage to make chatbot understand user queries. The operations in this Banking Chatbot include viewing beneficiaries and post queries regarding banking services. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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