1. Exploring Primary Healthcare Experiences and Interest in Mobile Technology Engagement Amongst an Urban Population Experiencing Barriers to Care.
- Author
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Pakhomova, Tatiana E., Nicholson, Valerie, Fischer, Matthew, Ferguson, Joanna, Moore, David M., Salters, Kate, Lester, Richard T., Kremer, Hayden, Dawydiuk, Nicole, Barrios, Rolando, and Parashar, Surita
- Subjects
CELL phones ,RELIABILITY (Personality trait) ,HEALTH services accessibility ,FOCUS groups ,MIDDLE-income countries ,DISCRIMINATION (Sociology) ,PHYSICIAN-patient relations ,RESEARCH methodology ,MEDICAL technology ,SOCIAL stigma ,MEDICAL care costs ,DIGITAL health ,PRIMARY health care ,PATIENTS' attitudes ,CONTINUUM of care ,DESCRIPTIVE statistics ,LOW-income countries ,RESEARCH funding ,THEMATIC analysis ,MEDICAL needs assessment - Abstract
Mobile phone–based engagement approaches provide potential platforms for improving access to primary healthcare (PHC) services for underserved populations. We held two focus groups (February 2020) with residents (n = 25) from a low-income urban neighbourhood (downtown Vancouver, Canada), to assess recent healthcare experiences and elicit interest in mobile phone–based healthcare engagement for underserved residents. Note-based analysis, guided by interpretative description, was used to explore emerging themes. Engagement in PHC was complicated by multiple, intersecting personal-level and socio-structural factors, and experiences of stigma and discrimination from care providers. Perceived inadequacy of PHC services and pervasive discrimination reported by participants indicate a significant and ongoing need to improve client–provider relationships to address unmet health needs. Mobile phone–based engagement was endorsed, highlighting phone ownership and client–provider text-messaging, facilitated by non-clinical staff such as peers, as helpful to strengthening retention and facilitating care team connection. Concerns raised included reliability, cost, and technology and language accessibility. [ABSTRACT FROM AUTHOR]
- Published
- 2023
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