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Emoji are a significant development in contemporary communication, deserving serious attention for their impact on both language use and society. Based on original mixed-methods research, this timely book focuses on emoji literacy across the healthcare landscape, with emphasis on how they are employed in healthcare worker and patient education. It situates emoji within a semioliteracy theoretical framework and presents the findings of a mixed methods study of emoji use as a literacy tool in a health professions course. Drawing on real-life case studies, it explores emoji literacy across a range of public health education contexts including doctor-to-industry, patient-to doctor, doctor-to-patient, and healthcare providers/CDC to global audience. It also advances a broader argument about the role of emoji in a paradigm shift of communication in education. This title is part of the Flip it Open Programme and may also be available Open Access. Check our website Cambridge Core for details.

In Incommunicable, Charles L. Briggs examines the long-standing presumptions that medical discourse translates easily across geographic, racial, and class boundaries. Bringing linguistic and medical anthropology into conversation with Black and decolonial theory, he theorizes the failure in health communication as incommunicability, which negatively affects all patients, doctors, and healthcare providers. Briggs draws on W. E. B. Du Bois and the work of three philosopher-physicians—John Locke, Frantz Fanon, and Georges Canguilhem—to show how cultural models of communication and health have historically racialized people of color as being incapable of communicating rationally and understanding biomedical concepts. He outlines incommunicability through a study of COVID-19 discourse, in which health professionals defined the disease based on scientific medical knowledge in ways that reduced varieties of nonprofessional knowledge about COVID-19 to “misinformation” and “conspiracy theories.” This dismissal of nonprofessional knowledge led to a failure of communication that eroded trust in medical expertise. Building on efforts by social movements and coalitions of health professionals and patients to craft more just and equitable futures, Briggs helps imagine health systems and healthcare discourses beyond the oppressive weight of communicability and the stigma of incommunicability.

This book presents a supportive and practical guide for healthcare professionals ​and trainees in a way that considers a wide spectrum of atypical communication conditions, their impact on everyday healthcare interactions, and the social and cultural contexts in which interactions with atypical communicators take place. A growing number of patients have been reporting atypical capacity for communication, creating unique challenges for healthcare professionals and patients in forming meaningful clinical interactions. In this book, leading international scholars from a range of healthcare professions provide insight into optimal management for those with atypical communication conditions. This includes speech, language, and hearing impairments. Chapters provide optimal management strategies, case examples, clinical recommendations, and recommended resources relevant for a range of healthcare professionals. The first collection of its kind, this book supports inter-professional practices and serves as a useful guide for those with an interest in clinical communication, and communication and diversity. This book will be a valuable resource for health and mental healthcare professionals as well as undergraduate and postgraduate students in healthcare and allied healthcare courses. It can be included as recommended reading material in clinical communication curricula.

Drawing on naturally occurring doctor– patient conversations in real- life medical consultations, this book analyzes the similarities and differences in doctor– patient communication and patient satisfaction between traditional Chinese medicine (TCM) and Western medicine (WM) practiced in China.Little research is available looking at WM being practiced in Asian countries, and misunderstanding about Eastern medicines such as TCM can result in unwarranted claims and suspicions. This volume contributes to research on doctor– patient communication by exploring the communication behaviors between doctors and older patients who are able to communicate independently in both TCM and WM practiced in mainland China and evaluating patient satisfaction with their medical experiences. The book reports findings and insights from three independent and methodologically diverse studies, drawing on data from 69 real- life medical consultations: 30 from TCM and 39 from WM. Using conversation analysis, the Roter Interaction Analysis System, and both quantitative and qualitative methods, Ying Jin examines the differences between TCM and WM to help reveal the dynamics of doctor– patient interactions, the contextual details, and the impact of the clinical culture on medical communication. This insightful book will appeal to scholars and students from linguistics, language, and health communication as well as medical practitioners interested in doctor– patient communication and intercultural communication.The findings reported here will shine a light on the relationship between clinical differences, health communication, and patient outcomes.

In the form of an open letter from patients to their doctors, spiritual writer and professor of medical humanities Marilyn McEntyre brings to light the hidden fears, desperate needs, deepest hopes, and heartfelt truths that many feel doctors overlook in their approach to health care. It's a clarion call for doctors to attend to the whole person and listen deeply, rather than rush to assess a set of symptoms. And it's a letter that informs doctors of the many things that patients already know about themselves and their health.Engaging and candid, Dear Doctor covers the basics of how patients view their time with doctors, how they want doctors to collaborate on health issues, and even how patients bring their faith and spirituality to their view of their health and their bodies. Ultimately, this book is an important first step to begin a dialogue between two communities that often have a very large disconnect.

Behandlungen unter Lokalanästhesie finden meist mit einer technisch orientierten Ansprache statt, die Kompetenz vermittelt, allerdings für den Patienten schwer verständlich und wenig persönlich erscheint. Das Wissen und die Erfahrung einer Herzchirurgin, eines Kabarettisten und einer Psychologin münden in diesem Buch in einer praktischen Anleitung, den Patienten unter Lokalanästhesie zum Schmunzeln oder zum Lachen zu bringen.

Patients are increasingly encouraged to take an active role in managing their health and health care. New technologies, cultural shifts, trends in healthcare delivery, and policies have brought to the forefront the'work'patients, families, and other non-professionals perform in pursuit of health. Volume I provides a theoretical and methodological foundation for the emerging discipline of Patient Ergonomics – the science of patient work.The Patient Factor: Theories and Methods for Patient Ergonomics, Volume I defines Patient Ergonomics, explains its importance, and situates it in a broader historical and societal context. It reviews applicable theories and methods from human factors/ergonomics and related disciplines, across domains including consumer technology, patient-professional communication, self-care, and patient safety.The Patient Factor is ideal for academics working in health care and patient-centered research, their students, human factors practitioners working in healthcare organizations or at technology companies, frontline healthcare professionals, and leaders of healthcare delivery organizations.

Patients are increasingly encouraged to take an active role in managing their health and health care. New technologies, cultural shifts, trends in healthcare delivery, and policies have brought to the forefront the'work'patients, families, and other non-professionals perform in the pursuit of health. This volume closely examines notable application areas for the emerging discipline of Patient Ergonomics – the science of patient work.The Patient Factor: Applications of Patient Ergonomics, Volume II reviews the definition of Patient Ergonomics and discusses the application of Patient Ergonomics across contexts. It analyzes patient work performed in emergency departments, transitions of care, home and community settings, retail pharmacies, and online communities. It also examines applications to groups including veterans, pediatric patients, older adults, the underserved, and people engaged in health promotion.The Patient Factor is ideal for academics working in health care and patient-centered research, their students, human factors practitioners working in healthcare organizations or at technology companies, frontline healthcare professionals, and leaders of healthcare delivery organizations.

This edited book showcases original research in the study of healthcare and health communication, while also providing a detailed overview of contemporary methods of discourse analysis. Discourse approaches remain under-represented in the field of health communication, despite their potential for affording detailed understanding of health-related text and talk across an array of contexts, for example in face-to-face and digital healthcare encounters, health promotion, and patients'accounts of illness experiences. This book aims to address this gap in the literature by offering the first book-length treatment of different approaches to discourse analysis in health(care) and illness contexts, and it will appeal both to linguists and to researchers in nursing and health sciences, sociology and anthropology.

As Head of Oncological Surgery and the Gynecology Clinic at Berlin's Charité Comprehensive Cancer Center, Jalid Sehouli is one of the world's leading cancer specialists. Every day, he experiences situations in which conversations take on a life-or-death significance. Delivering bad news is one of the most difficult tasks we face in life, especially for professionals such as doctors, police, or crisis intervention personnel, yet it is rarely touched on during training. Over the course of their career, a doctor will hold conversations with around 200,000 patients and their relatives that invariably involve delivering good or bad news. Either way, existential questions will arise, and the way the news is delivered is vital: recent studies show that it has a significant impact on patients'quality of life and the way they experience treatment. Mixing his wide-ranging professional experience with personal stories, Sehouli describes the emotions and perspectives of those who have to give and receive bad news from a broad perspective. His book can be helpful for anyone who has to deliver bad news—managers, friends, or parents.

This unique book draws upon a collection of essays and personal reflections by Dr Peter Tate, covering at least half a century of his experience of trying to understand, define and improve communication between doctors and patients. Adopting a light, conversational and often humorous tone, the book covers a broad range of situations encountered during the lead author's career as a general practitioner, his seminal research into understanding doctor-patient communication, and his subsequent role in both teaching and developing the internationally-recognised Royal College of General Practice's membership video examination. This book demonstrates that clinical experiences, both professional and personal, are fundamental to our perception of what is important and what matters most in medicine.Key features: Unique and personal account of the development of this vital but often overlooked aspect of medicine Engaging and light-hearted, yet academically rigorous Draws on experiences gathered during clinical practice, research and teaching From the authors of the popular The Doctor's Communication Handbook, now in its eighth edition In reading Bedside Matters doctors, and particularly general practitioners, will not only learn from the author's experiences, but will be encouraged to reflect on their own clinical and personal experiences, and to use these to better understand and improve their own communication techniques.The author:Peter Tate is a retired General Practitioner, UKWith editorial contributions from:Francesca Frame, a General Practitioner based in Cambridgeshire, UK

Vorstellungen, Ängste und Erwartungen auf Seiten der Patienten spielen in der Erforschung der Arzt-Patient-Kommunikation eine bislang kaum beachtete Rolle. In der vorliegenden Untersuchung wird das sog. ICE-Modell (ideas, concerns and expectations) auf der Folie kommunikationstheoretischer, linguistischer und gesundheitswissenschaftlicher Überlegungen näher beleuchtet. Ziel ist es, dieses in Deutschland unbekannte Kommunikationsmodell vorzustellen und einzuordnen, die wesentlichen kommunikativ-interaktionalen Vorzüge anhand von Studienergebnissen herauszuarbeiten und das Modell einzubinden in ein kommunikatives Gesamtkonzept.

Ten years after the adoption of the HITECH Act of 2009, eMessaging and the Physician/Patient Dynamic: Practices in Transition examines the complex, interlocking forces at play when mandates for electronic health records (EHRs) and electronic messaging within secured health portals forced an unprecedented transformation of the healthcare environment. Technological, sociological, medical, economic, political, governmental, legal, and communication issues converged, forever altering the “medicological environment,” a space within which health professionals and patients alike strive towards efficacious, satisfying transactions that lead to improved health. Susan M. Wieczorek's analysis discusses the layers of policies and regulations that thrust healthcare users—often unwillingly—into the newly required practice of online communication between physicians and patients. Wieczorek also compares and contrasts rural and urban early adoption practices through the use of surveys, critical incident reports, and oral histories and anticipates future trends in data mining of electronic messaging by demonstrating a content analysis of over 60,000 electronic medical transactions within secured health portals. This book identifies the key converging influences that affected the real-life, early adopters amid this transformation process and provides a practical foundation for current, on-going practice applications while anticipating the inevitable challenges of future health communication technologies. Scholars of communication, health, and media studies will find this book particularly useful.

Una de las interacciones humanas más complejas es la que se da entre el médico y el paciente. Ya Hipócrates formuló una'receta'que enfatiza la poderosa influencia que tiene la comunicación en la acción terapéutica:'solo el contacto, el remedio y la palabra pueden realmente curar'. Bien lo saben las autoras de esta obra -una psicóloga y psicoterapeuta experta en comunicación estratégica y una médica-, quienes ofrecen una visión detallada de los aspectos de la comunicación en el ámbito médico, así como un análisis de las estrategias de lenguaje verbales y no verbales, de las modalidades relacionales y de las técnicas capaces de lograr que la interacción con el otro sea emocionalmente envolvente y persuasiva. A medida que las tecnologías proporcionan técnicas más avanzadas de detección y curación, es necesario que se le dé la misma importancia a la comunicación con el paciente, ya que ningún fármaco o máquina moderna puede desempeñar el papel insustituible de la relación personal.

The Doctor Still Knows Best explores an answer to the question: how can medical culture still be marked by paternalism despite the focused attempts by the medical community to put doctor and patient on more equal footing? The recent push within medicine has been on shared decision-making, truth-telling by the doctor, and creating a medical culture that is patient-centered. The author has discovered that, in practice, medicine tells a very different story. Since entering the medical world twenty years ago seeking treatment for infertility through IVF, subsequently seeking treatments for her disabled son through the present day, Janet Farrell Leontiou has continually encountered a medical culture where she is not treated as an equal. As a professor of communication, the author has developed an ear for language and is able to deconstruct the ways in which communication choices create a patriarchal medical culture. Dr. Farrell Leontiou also understands how no communication can create a culture without her participation. She, therefore, invites the reader to recognize how we can endorse and recreate a culture that does not serve our interests. Through an examination of her own experience, the book offers insight on how medical paternalism has survived for as long as it has and argues that it never serves the best interest of the patient. The book provides the reader, medical student and/or health communication student with a fresh way of thinking about how communicative choices create culture.

What makes a good doctor? It's not what you think. A doctor willing to face their own uncertainty in the face of illness and treatment might just be the best medicine.Too often we choose the wrong doctor for the wrong reasons. It doesn't have to be that way. In The Good Doctor, Ken Brigham, MD, and Michael M.E. Johns, MD, argue that we need to change the way we think about health care if we want to be the healthiest we can be. Counterintuitive as it may seem, uncertainty is integral to medicine, and you want a doctor who knows that: someone who sees you as the unique case you are, someone who knows that data isn't everything, someone who is able to change her mind as the information changes. For too long we've clung to the myth of the infallible doctor--one who assuredly tells us this is what's wrong and here is how I will cure you--and our health has suffered for it. Brigham and Johns propose a new model of medicine, one that is comfortable with ambiguity and that centers on an equal partnership between patient and doctor. Uncertainty, properly embraced, opens a new universe of possibilities.

Comment aborder un patient, le comprendre et s'adapter à lui pour mieux l'aider? Dans un contexte où les relations directes font place de plus en plus aux relations indirectes, messages courriel, messages textes, caméra Web, cours à distance, etc., une réflexion s'impose : comment développer la communication et les habiletés relationnelles favorisant un processus thérapeutique? Dans cet ouvrage, l'auteure propose une façon d'établir une communication bénéfique pour le patient. Centrée sur la relation d'aide, l'alliance et le lien corps-psyché (psychosomatique), cette approche est le fruit de nombreuses collaborations avec des éducatrices en garderie, des intervenants scolaires, des étudiants en physiothérapie ou kinésiologie, des nutritionnistes, des intervenants en CLSC et diverses directions cliniques multidisciplinaires. Ce livre a été conçu pour répondre au besoin de tout professionnel de la santé qui doit évaluer et traiter des patients, collaborer ou travailler avec eux ou qui souhaite développer ou améliorer ses habiletés relationnelles et communicationnelles dans son milieu de travail.

Diversity plays an important role in how people experience illness and healthcare as patients. Listening carefully to stories of how race, class, age, gender, sexuality, and disability can affect patient experience can be revealing and provide much needed change to health communication in the patienthood narrative. This book is a collection of vibrant and engaging essays by scholars of narrative methods in health communication. Each chapter takes readers into the fascinating world of patients who use stories from their personal lives to challenge us to rethink, reimagine, and reformulate what health communication means in practice. Each section of the book focuses on an important aspect of the theory and practice of the patienthood narrative. Part one explores the important ways that telling and sharing patient's stories can lead to learning, empowerment, and advocacy. Part two explores several key forms of diversity and how they affect patienthood. Part three illustrates how personal, relational, and cultural aspects of identity intersect to shape the patient experience.

'Peter's thoughtful model will hopefully enable future practitioners of medicine to argue against any retrograde move towards paternalism and authoritarianism.'- Jonathan Silverman, author of Skills for Communicating with Patients, from the Foreword. This inspirational guide provides an innovative framework for understanding the consultation. It is concise, easy-to-read and highly accessible, presenting a simple and easily remembered non-linear diagram which facilitates the understanding of this richly complex process.

Medicine is an ancient profession that advances as each generation of practitioners passes it down. It remains a distinguished, flawed and rewarding vocation--but it may be coming to an end as we know it. Computer algorithms promise patients better access, safer therapies and more predictable outcomes. Technology reduces costs, helps design more effective and personalized treatments and diminishes fraud and waste. Balanced against these developments is the risk that medical professionals will forget that their primary responsibility is to their patients, not to a template of care. Written for anyone who has considered a career in health care--and for any patient who has had an office visit where a provider spent more time with data-entry than with them--this book weighs the benefits of emerging technologies against the limitations of traditional systems to envision a future where both doctors and patients are better-informed consumers of health care tools.

Clinical Communication Skills for Medicine is an essential guide to the core skills for effective patient-centered communication. In the twenty years since this book was first published the teaching of these skills has developed and evolved. Today's doctors fully appreciate the importance of communicating successfully and sensitively with people receiving health care and those close to them. This practical guide to developing communication skills will be of value to students throughout their careers. The order of the chapters reflects this development, from core skills to those required to respond effectively and compassionately in challenging situations. The text includes case examples, guidelines and opportunities to encourage the reader to stop and think. The contents of the book cover: - The fundamental elements of clinical communication, including skills for effectively gathering and sharing information, discussing sensitive topics and breaking bad news. - Shared decision making, reflecting the rapid changes in expectations of medical care and skills for supporting patients in making decisions which are right for them. - Communicating with a patient's family, children and young people, patients from different cultural backgrounds, communicating via an interpreter and communicating with patients who have a hearing impairment. - Diversity in communication, including examples of communicating with patients who have a learning disability, transgender patients, and older adult patients. - Communicating about medical error, emphasising the importance of doctors being honest in the face of difficult situations. - This is a practical guide to learning and developing communication skills throughout medical training. - The chapters range from the development of basic skills to those dealing with challenging and difficult situations.

The constantly evolving digital world must be used in the practice of medicine to improve the care of patients. However, the only way to do so effectively is via evidence-based, meaningful and strategic use. Empowering the Connected Physician in the E-Patient Era provides practical guidance in this mission and is thus essential reading for all health stakeholders looking into approaching this. Drawing on the author's research and consulting practice, as well as on the practical experience of managers in medium-large organizations worldwide, the book will provide a proven framework to improve the development and implementation of physicians'empowering digital programs in these organizations, a step-by-step guide for how companies can develop and implement programs aiming at empowering physicians while empowering patients. It is an engaging how-to/how-not-to book which will include tips, advice and critical reviews that every stakeholder must have in order to participate in the evolving healthcare system and be more active in making strategic patient-centered choices. This book will help healthcare organizations chart a course within this new territory and thereby improve their ability to engage with empowered patients.

Research shows that the importance of patient-reported outcomes, improved decision support, and care coordination is growing rapidly as new payment models transform healthcare delivery. This has led to the use of new measures and communication techniques, including shared decision-making and motivational interviewing.Using patient-reported outcomes at the point of service helps providers identify what matters most to the patient in front of them now. Describing treatment options and deciphering a patient's preferences effectively is a process, which has been likened to arriving at a diagnosis. Providers make a medical diagnosis by discerning a patient's primary complaints, past history, exam findings, and test results. A preference diagnosis can be thought of similarly. Providers work with their patients to identify what matters most to them, discuss the risks and benefits of the available treatment options, and support the patient as needed through the decision-making process. Once informed of their options, patients frequently chose treatments that require modifying their habits. Motivational interviewing helps patients and providers understand what matters most now and design care plans that provide appropriate support. While many healthcare providers and leaders may be familiar with patient-reported outcomes from research articles, and have heard of shared decision-making and motivational interviewing, few have experience using them. Fewer still understand how each relates to the other. This book helps leaders and healthcare providers better understand how to use patient-reported data to their advantage at the point of service. The book provides the background for developing shared knowledge and shared language, along with extensive examples of dialogue between providers and patients. In addition, the book contains personal interviews of subject matter experts who have significant experience using these measures. The result is a comprehensive understanding of how these measures and techniques can help providers, organizations, and patients navigate this modern healthcare management opportunity.

What is it like to live with an illness? How do diagnostic procedures, treatments, and other encounters with medical institutions affect a patient's private and social life? By asking these types of questions, illness narratives have gained a reputation as a scientific domain in medicine in the last thirty years. Today, a patient's story plays an important role in doctor-patient communication and the development of a healing relationship. However, whereas patient experiences have been well acknowledged, methodologically reflected upon and widely collected as research data, less consideration has been invested in exploring how they work in practice. Used in the context of diagnosis, treatment, and teaching, patient stories give us a new perspective on how healthcare could be improved. Illness Narratives in Practice: Potentials and Challenges of Using Narratives in Health-related Contexts highlights the problems, challenges, and opportunities we face when using patient perspectives in practice and research in a clear format to provide readers with a comprehensive overview of this field. It investigates the epistemological foundations and communicational properties of illness narratives, as well as the pragmatic effects of using them as clinical and educational instruments. Significantly, it presents new examples from patient intakes and interviews that illustrate the disparity in communication between patients and medical professionals. The studies in this book also evaluate the experiences of medical practitioners and students who consciously use patient narratives as a tool for improved communication and diagnosis. Divided into eight sections with practical examples for medical teaching and practice, this book covers the use of patient narratives in communication training and decision making across medicine and psychotherapy. In addition, it reflects on the ethical aspects of working with a patient's personal experience of their illness, reports on cultural differences across the globe, and analyses how patients'stories are used in politics and the media. Written by scholars from multiple disciplines across clinical and theoretical fields, this rich resource provides a critical stance on the use of narratives in medical research, education, and practice.

Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizations. By understanding and adapting the components of the health system to these influencing factors, healthcare can have better outcomes for patients and practitioners. Healthcare Administration for Patient Safety and Engagement provides emerging research on the theoretical and practical aspects of healthcare management for optimal patient care and communication. While highlighting topics, such as clinical communication, ethical dilemmas, and preventive medicine, this book will teach readers about the tools and applications of ethical treatment and hospital behavior in both private and public medical organizations. This book is an important resource for managers and employees of health units, physicians, medical students, psychology and sociology professionals, and researchers seeking current research on healthcare organization and patient satisfaction.

Videodolmetschen im Gesundheitswesen ist ein neuer und innovativer Ansatz, der Sprachbarrieren in der Kommunikation zwischen Arzt und Patient abbaut und organisatorische Hürden reduziert. Er hat damit richtungsweisende Relevanz für die Entwicklung des technikgestützten Ferndolmetschens. Ivana Havelka stellt die Gegebenheiten des bilateralen konsekutiven Videodolmetschens in einem österreichischen Pilotprojekt vor. Ihre dolmetschwissenschaftliche Untersuchung bietet Einblicke in die Herausforderungen des Ferndolmetschens sowie in bisher wenig bekannte Dolmetschstrategien und gibt Impulse zur Erweiterung des Dolmetschkompetenzmodells. Neben dolmetschwissenschaftlichen Grundlagen zieht sie dazu interdisziplinäre Ansätze aus der Kommunikations- und der Bildwissenschaft heran.

Dieser Leitfaden für Kinder- und Jugendärzte bietet Techniken, Tipps und Tricks für eine gelungene Kommunikation mit Eltern und in typischen Gesprächssituationen im sensiblen Kontext der Kinder- und Jugendmedizin. Welche Kommunikationsmodelle im Alltag helfen, veranschaulicht der Kinder- und Jugendarzt Wolfgang Kölfen anhand zahlreicher Fallbeispiele und eingängiger Fotos und Schaubilder.Kurze Übungen und Fälle aus dem pädiatrischen Alltag ergänzen dieses Buch zu einem praktischen Ratgeber nicht nur für Pädiater, sondern auch für Ärzte aller Fachrichtungen, die ihren Umgang mit Patienten effektiver und zufriedenstellender gestalten wollen.

A proven prescription for effective communication that will empower health professionals to deliver the highest quality care―from the Academy of Communication in Healthcare Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships—between patients and providers, as well as among providers—at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide. You'll learn communication skills that will enable you to: • Provide more accurate diagnoses and effective treatments—and improve patient outcomes • Boost patient adherence and lower hospital readmission rates • Make fewer errors and reduce malpractice risks • Increase patient satisfaction and build teamwork among providers • Further develop your communication skill set—and help others do the same In this practical—and potentially life-saving—volume, you'll discover special sections on teamwork, coaching, shared decision-making, feedback, conflict engagement, diversity, and communicating through hierarchy. The book also provides institutional initiatives to help you implement change in your organization and outlines a field-tested blueprint for healthier communication across the entire industry. To create effective communication and meaningful connections in healthcare, trust ACH. Communication is literally its middle name.

By the end of this book you are going to be part of an exclusive group. The skill-sets you are about to learn will help you become one of a select few who can, time and time again, help people make changes in any clinical encounter.A'Persuading and influencing are most effective as cooperative ventures that recognise the needs and wishes a person already has, but feels unable or disempowered to decide or act upon. Persuasion in Clinical Practice aims to improve outcomes for patients by helping them to change their own attitudes and behaviours more easily in pursuit of better health and well-being. Drawing on fields such as motivational interviewing, the Stages of Change model, positive psychology and neuro-lingusitic programming (NLP), the book provides skills and tactics to help clinicians avoid communicational roadblocks, find what is really important to patients, why they want it, and then empower them to make changes in key areas such as: • lifestyle adjustments • coming to terms with chronic or serious illness • learning coping strategies and behaviours • overcoming fear of change. Encompassing a five-step strategy for any change consultation, Persuasion in Clinical Practice is packed with information and approaches to enhance knowledge, skills, attitudes and understanding in influencing change. This book will be essential reading for family doctors and other health professionals supporting behavioural change in their patients.

The phrase'medical humanities'has a currency that is wider than any agreement as to what it means, though those engaged in the field usually know what they are attempting. This volume examines the idea of'symptom'as a route to understanding the structure of clinical practice. Actual symptoms are always experienced by real, actual individuals - however much those experiences are mediated by language, culture, expectation and the conventions of the clinical consultation. And this in turn is important because it reminds us that health, illness, well-being, suffering are first and foremost aspects of experience. This book asks questions - and offers answers - about the meaning of actual symptoms and of the concept of'symptom'as a prelude to a cumulative interdisciplinary understanding of illness as a source of human need, and clinical medicine as a human response to it.

Can refocusing conversations between doctors and their patients lead to better health? Despite modern medicine's infatuation with high-tech gadgetry, the single most powerful diagnostic tool is the doctor-patient conversation, which can uncover the lion's share of illnesses. However, what patients say and what doctors hear are often two vastly different things.Patients, anxious to convey their symptoms, feel an urgency to “make their case” to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously.Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn't have to be. Through the powerfully resonant human stories that Dr. Ofri's writing is renowned for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Dr. Ofri reveals how better communication can lead to better health for all of us.

Now in paperback, the Oxford Textbook of Communication in Oncology and Palliative Care integrates clinical wisdom with empirical findings. Written by an international team of authors, it draws upon the history of communication science, providing the reader with a comprehensive curriculum for applied communication skills training. An essential resource, the Oxford Textbook of Communication in Oncology and Palliative Care is filled with tips and strategies for effective communication in difficult and challenging scenarios. In focusing on cancer and the end-of-life, it deals with the existential and spiritual challenges found across all of medicine, providing deep insights into what is at stake and how clinicians might optimally respond. This authoritative and wide-ranging book provides clinicians with state-of-the-art and evidence-based guidelines to achieve effective, patient-centred communication in the clinical settings of oncology and palliative care. This edition includes sections on the curriculum for nurses, the core curriculum, and an introductory section on communication science. The chapters embrace specialty issues across the clinical disciplines, from enrolling in clinical trials, working in teams, and discussing genetic risk, to talking about sexuality, infertility, and intercultural issues. An educational perspective is also provided, with chapters covering communication skills training, how to evaluate courses, and international models of training.

Op de vraag aan hulpverleners wat hun vak zo boeiend maakt, antwoorden zij doorgaans: het contact met patiënten of, meer algemeen, de omgang met mensen. Op de vraag wat het vak soms zo moeizaam maakt, volgt dan vaak een eensluidend antwoord. Blijkbaar staat of valt het prettig uitoefenen van het vak met de kwaliteit van het contact met anderen. Het geven van voorlichting en begeleiding maakt daar onlosmakelijk deel van uit. Als dat goed gaat en je ziet als hulpverlener dat je patiënten werkelijk zijn geholpen met je uitleg, adviezen, steun en begeleiding, dan geeft dat een goed gevoel. Het kan echter ook anders gaan. Wanneer patiënten de voorlichting niet waarderen, zich er niets van aantrekken of - nog erger - de strijd aangaan, dan leidt dat tot frustratie, spanningen en niet zelden ook tot een gevoel van machteloosheid. Het verbeteren van communicatieve vaardigheden in het contact met patiënten en naasten is en blijft daarom een aandachtspunt, niet alleen in de opleiding, ook daarna. De uitgave Voorlichting en begeleiding is bedoeld om de vakbekwaamheid in het geven van voorlichting en begeleiding te vergroten. De uitgave bevat de daarvoor noodzakelijke theoretische uitleg en inhoudelijke aanwijzingen, aangevuld met tal van voorbeelden uit de praktijk. Speciale aandacht is er daarbij voor de psychosociale gevolgen van ziekte en voor het omgaan met de soms heftige emoties van patiënten. Dit overzichtelijke basisboek - geschreven voor (para)medici - is het resultaat van ruim vijfentwintig jaar ervaring met het geven van onderwijs in gespreksvoering binnen de gezondheidszorg, en is gebaseerd op eigen onderzoeksresultaten en die van vele anderen.

Die Beiträge dieses Buches untersuchen die sprachliche Repräsentation von Gesundheit in aktuellen und historischen Ausprägungen. Die Beitragenden wenden zur linguistischen Analyse unterschiedliche Methoden und Zugänge an, wobei die Schwerpunkte auf Interaktionsforschung, Diskursanalyse und Lexikologie liegen. Das untersuchte Datenmaterial stammt aus verschiedenen romanischen und germanischen Sprachen sowie aus dem Altgriechischen. The contributions of this book focus on the linguistic representation of health in current and historical contexts. Various methods and approaches are applied, with a particular emphasis on conversation analysis, discourse analysis and lexicology. Research data is taken from various Romance and Germanic languages and from Old Greek.

Promotes an interdisciplinary approach to the study of health communication According to the Joint Commission, over 75% of all serious medical errors in this country result from miscommunication. Based in these adverse realities and the author philosophy that communication is a clinical skill integral to effective health care delivery, this comprehensive text addresses thetheories and abilities needed by all health care providers. The only text written specifically for students of nursing, medicine, physical therapy,pharmacy, dentistry, physician assistants and opticians, this book incorporates recommendations for specific multimedia, suggestions for class discussion and interactive case studies to provide a rich and multi-perspective learning experience for gaining optimal expertise in effective health communication The author underscores the importance of developing and maintaining successful relationships with patients, peers, and colleagues as a cornerstone ofeffective health care outcomes. With an emphasis on interactive learning, the text utilizescommunication theories to analyze verbal and non-verbalbehaviors in diverse health care contexts and assess which are more effective and why. Summaries at the end of each chapter discuss health communicationoutcomes. Chapters cover interpersonal and gendered communication, provider-patient communication, intercultural communication, organizationalcommunication, team communication, malpractice, palliative care, end-of-life communication, and many other topics. Key Features: Fosters a patient-centered, interdisciplinary, multidimensional learning experience for health care students Recommends experiential learning using videos, films, and related discussion exercises Presents case study role-plays Provides companion case study resource to enhance learning objectives

The foundation of patient-centered care is the patient-professional relationship. By exploring both the disease and patients'unique experience of illness, healthcare professionals take into consideration their individual needs as well as their emotional and physical concerns. Using narratives to describe experiences of patients and professionals, this book reveals the four interactive components of the patient-centered clinical method: exploring health, disease and illness; understanding the whole person; finding common ground; and enhancing the patient-doctor relationship. The concluding chapters illustrate ways in which all four components interact with and complement each other and can be used in unison to the immeasurable benefit of both patient and professional. The stimulating narratives are all based on recent developments in the theoretical model of patient-centred clinical care. This wide-ranging, thought-provoking text is highly relevant to a wide range of healthcare professionals as well as medical educators and healthcare students. For physicians, narratives provide insight and illumination of what it truly means to be patient-centered. They also help clinicians to examine, in a reflective manner, what it means to be a healer. From the Introduction

Fabian Liebrich untersucht, welchen Einfluss die Nutzung von E-Health-Angeboten auf die heutige Arzt-Patienten-Kommunikation (APK) hat und welche Folgen für das Verhältnis zwischen Arzt und Patient hierdurch zu erwarten sind. Der Autor geht diesen Fragen auf Basis des momentanen Forschungsstandes und mithilfe vorhandener theoretischer Ansätze aus Soziologie und Kommunikationswissenschaft nach. Gestützt wird die Untersuchung außerdem durch 10 Experteninterviews mit praktizierenden Ärzten und eine qualitative Analyse. Die Ergebnisse zeigen, dass trotz umfassender Bemühungen verschiedenster Akteure noch weitere Schritte notwendig sind, um eine effektive digitale und ganzheitliche Gesundheitskommunikation zu erreichen.

Guidelines are powerful instruments of assistance to clinicians capable of extending the clinical roles of nurses and pharmacists. Purchasers and managers perceive them as technological tools guaranteeing treatment quality. Guidelines also offer mechanisms by which doctors and other health care professionals can be made more accountable to their patients. But how can clinicians tell whether a guideline has authority and whether or not it should be followed? Does the law protect doctors who comply with guidelines? Are guideline developers liable for faulty advice? This timely book provides a comprehensive and accessible analysis of the many medical and legal issues arising from the current explosion of clinical guidelines. Featuring clear summaries of relevant UK US and Commonwealth case law it is vital reading for all doctors health care workers managers purchasers patients and lawyers.

Breaking bad news to patients is a difficult and common part of being a health care provider. While performing this task is common, most physicians, clinicians, oncologists, nurses and other health care practitioners receive almost no training in how to lessen the emotional impact of potentially life-altering news. This book offers guidelines, or road maps, to maximize your time with the patient, build rapport, turn pessimism into optimism, minimize conflict, reach clinical objectives, and facilitate shared decision-making in accordance with today's patient-centered industry.