1. Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and Nonclinical Quality?
- Author
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Perez, Victoria and Freedman, Seth
- Subjects
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MEDICAL care , *ELECTRONIC health records , *HOSPITAL care , *MEDICAL informatics , *HOSPITAL statistics , *CLINICAL medicine , *COMPARATIVE studies , *RESEARCH methodology , *MEDICAL cooperation , *PATIENT satisfaction , *PATIENT safety , *RESEARCH , *RESEARCH funding , *EVALUATION research , *KEY performance indicators (Management) , *SOCIAL media , *PATIENT readmissions , *CROWDSOURCING - Abstract
Objective: To determine the consistency with which government-issued hospital quality ratings and crowdsourced ratings on social media sites identify hospital quality.Data Sources: Hospital ratings from Facebook, Google, and Yelp were linked with Hospital Compare (HC) measures.Study Design: Fixed-effects linear regression model.Principal Findings: Among crowdsourcing sites' best-ranked hospitals, 50-60% were also the best ranked on HC's overall and patient experience ratings; 20% ranked as the worst. Best-ranked hospitals had significantly better clinical quality scores than worst ranked hospitals, but were not more likely to be the highest rated in terms of HC's clinical quality measures alone.Conclusions: Crowdsourcing sites and HC provide comparable information on patient experience; scores were less consistent in terms of risk-adjusted measures of patient safety and clinical quality. [ABSTRACT FROM AUTHOR]- Published
- 2018
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