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Reports the impact of customer-relationship management (CRM) tools to online business partners. Benefits of CRM for business commerce; Importance of customer record-tracking to the online success of business. INSETS: What To Look For When Shopping For A CRM Suite;Vendors Broaden CRM Offerings With Products, Mergers.

Focuses on Internet auctions as a quick and easy entry point for trading hubs that are ramping up vertical electronic commerce sites. MetalSite as a business trading hub for the metals industry; Auctions as a low-risk opportunity for sellers to enter the electronic commerce market; Growth patterns of players in the electronic marketplace arena; Associated services required for business-to-business auctions.

Discusses the transformation of online procurement by the growth of online auctions, trading hubs and electronic marketplaces. Costs spent by supermarket chains in procurement annually; Expansion of the operators of online procurement services through acquisitions and partnerships; Additional online procurement to the informational marketplaces of VerticalNet.

Reports on the medical care industry's adoption of the Internet. Contributions to patients; Remarks of Stanford University's School of Medicine associate dean for information resources Edward Shortliffe; Motivating factors; Costs.