1. Making Sense of Knowledge Intensive Processes: an Oil & Gas Industry Scenario
- Author
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Ferreira, Juliana Jansen, Segura, Vinícius, Fucs, Ana, and de Paula, Rogério
- Subjects
Computer Science - Human-Computer Interaction ,Computer Science - Artificial Intelligence - Abstract
Sensemaking is a constant and ongoing process by which people associate meaning to experiences. It can be an individual process, known as abduction, or a group process by which people give meaning to collective experiences. The sensemaking of a group is influenced by the abduction process of each person about the experience. Every collaborative process needs some level of sensemaking to show results. For a knowledge intensive process, sensemaking is central and related to most of its tasks. We present findings from a fieldwork executed in knowledge intensive process from the Oil and Gas industry. Our findings indicated that different types of knowledge can be combined to compose the result of a sensemaking process (e.g. decision, the need for more discussion, etc.). This paper presents an initial set of knowledge types that can be combined to compose the result of the sensemaking of a collaborative decision making process. We also discuss ideas for using systems powered by Artificial Intelligence to support sensemaking processes., Comment: 9 pages. This paper was presented at the Sensemaking in a Senseless World workshop during the 2018 ACM CHI Conference on Human Factors in Computing Systems
- Published
- 2024