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While just-in-time interventions (JITIs) have effectively targeted common health behaviors, individuals often have unique needs to intervene in personal undesirable actions that can negatively affect physical, mental, and social well-being. We present WatchGuardian, a smartwatch-based JITI system that empowers users to define custom interventions for these personal actions with a small number of samples. For the model to detect new actions based on limited new data samples, we developed a few-shot learning pipeline that finetuned a pre-trained inertial measurement unit (IMU) model on public hand-gesture datasets. We then designed a data augmentation and synthesis process to train additional classification layers for customization. Our offline evaluation with 26 participants showed that with three, five, and ten examples, our approach achieved an average accuracy of 76.8%, 84.7%, and 87.7%, and an F1 score of 74.8%, 84.2%, and 87.2% We then conducted a four-hour intervention study to compare WatchGuardian against a rule-based intervention. Our results demonstrated that our system led to a significant reduction by 64.0 +- 22.6% in undesirable actions, substantially outperforming the baseline by 29.0%. Our findings underscore the effectiveness of a customizable, AI-driven JITI system for individuals in need of behavioral intervention in personal undesirable actions. We envision that our work can inspire broader applications of user-defined personalized intervention with advanced AI solutions., Comment: Under submission

This work-in-progress report describes MISCON, a conversational consultant being developed for a public mission project called NOURISH. With MISCON, aspiring small business owners in a food-insecure region and their advisors in Community-based organizations would be able to get information, recommendation and analysis regarding setting up food businesses. MISCON conversations are modeled as state machine that uses a heterogeneous knowledge graph as well as several analytical tools and services including a variety of LLMs. In this short report, we present the functional architecture and some design considerations behind MISCON., Comment: 8 pages. Acccepted for AAAI 2025 Workshop on AI for Public Missions, March 3rd, 2025

Web accessibility ensures that individuals with disabilities can access and interact with digital content without barriers, yet a significant majority of most used websites fail to meet accessibility standards. This study evaluates ChatGPT's (GPT-4o) ability to generate and improve web pages in line with Web Content Accessibility Guidelines (WCAG). While ChatGPT can effectively address accessibility issues when prompted, its default code often lacks compliance, reflecting limitations in its training data and prevailing inaccessible web practices. Automated and manual testing revealed strengths in resolving simple issues but challenges with complex tasks, requiring human oversight and additional iterations. Unlike prior studies, we incorporate manual evaluation, dynamic elements, and use the visual reasoning capability of ChatGPT along with the prompts to fix accessibility issues. Providing screenshots alongside prompts enhances the LLM's ability to address accessibility issues by allowing it to analyze surrounding components, such as determining appropriate contrast colors. We found that effective prompt engineering, such as providing concise, structured feedback and incorporating visual aids, significantly enhances ChatGPT's performance. These findings highlight the potential and limitations of large language models for accessible web development, offering practical guidance for developers to create more inclusive websites.

AI is the workhorse of modern data analytics and omnipresent across many sectors. Large Language Models and multi-modal foundation models are today capable of generating code, charts, visualizations, etc. How will these massive developments of AI in data analytics shape future data visualizations and visual analytics workflows? What is the potential of AI to reshape methodology and design of future visual analytics applications? What will be our role as visualization researchers in the future? What are opportunities, open challenges and threats in the context of an increasingly powerful AI? This Visualization Viewpoint discusses these questions in the special context of biomedical data analytics as an example of a domain in which critical decisions are taken based on complex and sensitive data, with high requirements on transparency, efficiency, and reliability. We map recent trends and developments in AI on the elements of interactive visualization and visual analytics workflows and highlight the potential of AI to transform biomedical visualization as a research field. Given that agency and responsibility have to remain with human experts, we argue that it is helpful to keep the focus on human-centered workflows, and to use visual analytics as a tool for integrating ``AI-in-the-loop''. This is in contrast to the more traditional term ``human-in-the-loop'', which focuses on incorporating human expertise into AI-based systems., Comment: Accepted for publication in IEEE Computer Graphics & Applications

Insider threats (InTs) within organizations are small in number but have a disproportionate ability to damage systems, information, and infrastructure. Existing InT research studies the problem from psychological, technical, and educational perspectives. Proposed theories include research on psychological indicators, machine learning, user behavioral log analysis, and educational methods to teach employees recognition and mitigation techniques. Because InTs are a human problem, training methods that address InT detection from a behavioral perspective are critical. While numerous technological and psychological theories exist on detection, prevention, and mitigation, few training methods prioritize psychological indicators. This literature review studied peer-reviewed, InT research organized by subtopic and extracted critical theories from psychological, technical, and educational disciplines. In doing so, this is the first study to comprehensively organize research across all three approaches in a manner which properly informs the development of an InT education platform., Comment: 6 pages

Adding explanations to recommender systems is said to have multiple benefits, such as increasing user trust or system transparency. Previous work from other application areas suggests that specific user characteristics impact the users' perception of the explanation. However, we rarely find this type of evaluation for recommender systems explanations. This paper addresses this gap by surveying 124 papers in which recommender systems explanations were evaluated in user studies. We analyzed their participant descriptions and study results where the impact of user characteristics on the explanation effects was measured. Our findings suggest that the results from the surveyed studies predominantly cover specific users who do not necessarily represent the users of recommender systems in the evaluation domain. This may seriously hamper the generalizability of any insights we may gain from current studies on explanations in recommender systems. We further find inconsistencies in the data reporting, which impacts the reproducibility of the reported results. Hence, we recommend actions to move toward a more inclusive and reproducible evaluation., Comment: 33 pages, 2 figures. Submitted to ACM Transactions of Recommender Systems

We introduce FathomGPT, an open source system for the interactive investigation of ocean science data via a natural language interface. FathomGPT was developed in close collaboration with marine scientists to enable researchers to explore and analyze the FathomNet image database. FathomGPT provides a custom information retrieval pipeline that leverages OpenAI's large language models to enable: the creation of complex queries to retrieve images, taxonomic information, and scientific measurements; mapping common names and morphological features to scientific names; generating interactive charts on demand; and searching by image or specified patterns within an image. In designing FathomGPT, particular emphasis was placed on enhancing the user's experience by facilitating free-form exploration and optimizing response times. We present an architectural overview and implementation details of FathomGPT, along with a series of ablation studies that demonstrate the effectiveness of our approach to name resolution, fine tuning, and prompt modification. We also present usage scenarios of interactive data exploration sessions and document feedback from ocean scientists and machine learning experts., Comment: The first two authors contributed equally to this work. Accepted to the 37th Annual ACM Symposium on User Interface Software and Technology (UIST 2024)

As artificial intelligence (AI) becomes increasingly embedded in daily life, designing intuitive, trustworthy, and emotionally resonant AI-human interfaces has emerged as a critical challenge. This editorial introduces a Special Issue that explores the psychology of AI experience design, focusing on how interfaces can foster seamless collaboration between humans and machines. Drawing on insights from diverse fields (healthcare, consumer technology, workplace dynamics, and cultural sector), the papers in this collection highlight the complexities of trust, transparency, and emotional sensitivity in human-AI interaction. Key themes include designing AI systems that align with user perceptions and expectations, overcoming resistance through transparency and trust, and framing AI capabilities to reduce user anxiety. By synthesizing findings from eight diverse studies, this editorial underscores the need for AI interfaces to balance efficiency with empathy, addressing both functional and emotional dimensions of user experience. Ultimately, it calls for actionable frameworks to bridge research and practice, ensuring that AI systems enhance human lives through thoughtful, human-centered design., Comment: 8 pages

This research explores the application of large language models (LLMs) to generate synthetic datasets for Product Desirability Toolkit (PDT) testing, a key component in evaluating user sentiment and product experience. Utilizing gpt-4o-mini, a cost-effective alternative to larger commercial LLMs, three methods, Word+Review, Review+Word, and Supply-Word, were each used to synthesize 1000 product reviews. The generated datasets were assessed for sentiment alignment, textual diversity, and data generation cost. Results demonstrated high sentiment alignment across all methods, with Pearson correlations ranging from 0.93 to 0.97. Supply-Word exhibited the highest diversity and coverage of PDT terms, although with increased generation costs. Despite minor biases toward positive sentiments, in situations with limited test data, LLM-generated synthetic data offers significant advantages, including scalability, cost savings, and flexibility in dataset production., Comment: 9 pages, 2 figures, 6 tables, updated author list

This paper showcases AdaptLIL, a real-time adaptive link-indented list ontology mapping visualization that uses eye gaze as the primary input source. Through a multimodal combination of real-time systems, deep learning, and web development applications, this system uniquely curtails graphical overlays (adaptations) to pairwise mappings of link-indented list ontology visualizations for individual users based solely on their eye gaze., Comment: The paper was submitted without the consent of all authors. It is being withdrawn until full consent is obtained

We present an approach, AI-Spectra, to leverage model multiplicity for interactive systems. Model multiplicity means using slightly different AI models yielding equally valid outcomes or predictions for the same task, thus relying on many simultaneous "expert advisors" that can have different opinions. Dealing with multiple AI models that generate potentially divergent results for the same task is challenging for users to deal with. It helps users understand and identify AI models are not always correct and might differ, but it can also result in an information overload when being confronted with multiple results instead of one. AI-Spectra leverages model multiplicity by using a visual dashboard designed for conveying what AI models generate which results while minimizing the cognitive effort to detect consensus among models and what type of models might have different opinions. We use a custom adaptation of Chernoff faces for AI-Spectra; Chernoff Bots. This visualization technique lets users quickly interpret complex, multivariate model configurations and compare predictions across multiple models. Our design is informed by building on established Human-AI Interaction guidelines and well know practices in information visualization. We validated our approach through a series of experiments training a wide variation of models with the MNIST dataset to perform number recognition. Our work contributes to the growing discourse on making AI systems more transparent, trustworthy, and effective through the strategic use of multiple models., Comment: Accepted for publication in an LNCS Volume "Engineering Interactive Computer Systems - EICS 2024 - International Workshops and Doctoral Consortium, Selected Papers"

We introduce a multi-turn benchmark for evaluating personalised alignment in LLM-based AI assistants, focusing on their ability to handle user-provided safety-critical contexts. Our assessment of ten leading models across five scenarios (with 337 use cases each) reveals systematic inconsistencies in maintaining user-specific consideration, with even top-rated "harmless" models making recommendations that should be recognised as obviously harmful to the user given the context provided. Key failure modes include inappropriate weighing of conflicting preferences, sycophancy (prioritising desires above safety), a lack of attentiveness to critical user information within the context window, and inconsistent application of user-specific knowledge. The same systematic biases were observed in OpenAI's o1, suggesting that strong reasoning capacities do not necessarily transfer to this kind of personalised thinking. We find that prompting LLMs to consider safety-critical context significantly improves performance, unlike a generic 'harmless and helpful' instruction. Based on these findings, we propose research directions for embedding self-reflection capabilities, online user modelling, and dynamic risk assessment in AI assistants. Our work emphasises the need for nuanced, context-aware approaches to alignment in systems designed for persistent human interaction, aiding the development of safe and considerate AI assistants.

Explainable Artificial Intelligence (XAI) is essential for building advanced machine learning-powered applications, especially in critical domains such as medical diagnostics or autonomous driving. Legal, business, and ethical requirements motivate using effective XAI, but the increasing number of different methods makes it challenging to pick the right ones. Further, as explanations are highly context-dependent, measuring the effectiveness of XAI methods without users can only reveal a limited amount of information, excluding human factors such as the ability to understand it. We propose to evaluate XAI methods via the user's ability to successfully perform a proxy task, designed such that a good performance is an indicator for the explanation to provide helpful information. In other words, we address the helpfulness of XAI for human decision-making. Further, a user study on state-of-the-art methods was conducted, showing differences in their ability to generate trust and skepticism and the ability to judge the rightfulness of an AI decision correctly. Based on the results, we highly recommend using and extending this approach for more objective-based human-centered user studies to measure XAI performance in an end-to-end fashion., Comment: World Conference on Explainable Artificial Intelligence

Seamless integration of virtual and physical worlds in augmented reality benefits from the system semantically "understanding" the physical environment. AR research has long focused on the potential of context awareness, demonstrating novel capabilities that leverage the semantics in the 3D environment for various object-level interactions. Meanwhile, the computer vision community has made leaps in neural vision-language understanding to enhance environment perception for autonomous tasks. In this work, we introduce a multimodal 3D object representation that unifies both semantic and linguistic knowledge with the geometric representation, enabling user-guided machine learning involving physical objects. We first present a fast multimodal 3D reconstruction pipeline that brings linguistic understanding to AR by fusing CLIP vision-language features into the environment and object models. We then propose "in-situ" machine learning, which, in conjunction with the multimodal representation, enables new tools and interfaces for users to interact with physical spaces and objects in a spatially and linguistically meaningful manner. We demonstrate the usefulness of the proposed system through two real-world AR applications on Magic Leap 2: a) spatial search in physical environments with natural language and b) an intelligent inventory system that tracks object changes over time. We also make our full implementation and demo data available at (https://github.com/cy-xu/spatially_aware_AI) to encourage further exploration and research in spatially aware AI., Comment: 10 pages, 6 figures, accepted to IEEE ISMAR 2024

The integration of Artificial Intelligence (AI) and Augmented Reality (AR) is set to transform satellite Assembly, Integration, and Testing (AIT) processes by enhancing precision, minimizing human error, and improving operational efficiency in cleanroom environments. This paper presents a technical description of the European Space Agency's (ESA) project "AI for AR in Satellite AIT," which combines real-time computer vision and AR systems to assist technicians during satellite assembly. Leveraging Microsoft HoloLens 2 as the AR interface, the system delivers context-aware instructions and real-time feedback, tackling the complexities of object recognition and 6D pose estimation in AIT workflows. All AI models demonstrated over 70% accuracy, with the detection model exceeding 95% accuracy, indicating a high level of performance and reliability. A key contribution of this work lies in the effective use of synthetic data for training AI models in AR applications, addressing the significant challenges of obtaining real-world datasets in highly dynamic satellite environments, as well as the creation of the Segmented Anything Model for Automatic Labelling (SAMAL), which facilitates the automatic annotation of real data, achieving speeds up to 20 times faster than manual human annotation. The findings demonstrate the efficacy of AI-driven AR systems in automating critical satellite assembly tasks, setting a foundation for future innovations in the space industry.

In the context of AI decision support systems (AI-DSS), we argue that meeting the demands of ethical and explainable AI (XAI) is about developing AI-DSS to provide human decision-makers with three types of human-grounded explanations: reasons, counterfactuals, and confidence, an approach we refer to as the RCC approach. We begin by reviewing current empirical XAI literature that investigates the relationship between various methods for generating model explanations (e.g., LIME, SHAP, Anchors), the perceived trustworthiness of the model, and end-user accuracy. We demonstrate how current theories about what constitutes good human-grounded reasons either do not adequately explain this evidence or do not offer sound ethical advice for development. Thus, we offer a novel theory of human-machine interaction: the theory of epistemic quasi-partnerships (EQP). Finally, we motivate adopting EQP and demonstrate how it explains the empirical evidence, offers sound ethical advice, and entails adopting the RCC approach., Comment: 20 pages

As large language models (LLMs) advance, their potential applications have grown significantly. However, it remains difficult to evaluate LLM behavior on user-defined tasks and craft effective pipelines to do so. Many users struggle with where to start, often referred to as the "blank page problem." ChainBuddy, an AI workflow generation assistant built into the ChainForge platform, aims to tackle this issue. From a single prompt or chat, ChainBuddy generates a starter evaluative LLM pipeline in ChainForge aligned to the user's requirements. ChainBuddy offers a straightforward and user-friendly way to plan and evaluate LLM behavior and make the process less daunting and more accessible across a wide range of possible tasks and use cases. We report a within-subjects user study comparing ChainBuddy to the baseline interface. We find that when using AI assistance, participants reported a less demanding workload, felt more confident, and produced higher quality pipelines evaluating LLM behavior. However, we also uncover a mismatch between subjective and objective ratings of performance: participants rated their successfulness similarly across conditions, while independent experts rated participant workflows significantly higher with AI assistance. Drawing connections to the Dunning-Kruger effect, we draw design implications for the future of workflow generation assistants to mitigate the risk of over-reliance., Comment: 21 pages, 12 figures, pre-print

In recent years, spatial computing Virtual Reality (VR) has emerged as a transformative technology, offering users immersive and interactive experiences across diversified virtual environments. Users can interact with VR apps through interactable GUI elements (IGEs) on the stereoscopic three-dimensional (3D) graphical user interface (GUI). The accurate recognition of these IGEs is instrumental, serving as the foundation of many software engineering tasks, including automated testing and effective GUI search. The most recent IGE detection approaches for 2D mobile apps typically train a supervised object detection model based on a large-scale manually-labeled GUI dataset, usually with a pre-defined set of clickable GUI element categories like buttons and spinners. Such approaches can hardly be applied to IGE detection in VR apps, due to a multitude of challenges including complexities posed by open-vocabulary and heterogeneous IGE categories, intricacies of context-sensitive interactability, and the necessities of precise spatial perception and visual-semantic alignment for accurate IGE detection results. Thus, it is necessary to embark on the IGE research tailored to VR apps. In this paper, we propose the first zero-shot cOntext-sensitive inteRactable GUI ElemeNT dEtection framework for virtual Reality apps, named Orienter. By imitating human behaviors, Orienter observes and understands the semantic contexts of VR app scenes first, before performing the detection. The detection process is iterated within a feedback-directed validation and reflection loop. Specifically, Orienter contains three components, including (1) Semantic context comprehension, (2) Reflection-directed IGE candidate detection, and (3) Context-sensitive interactability classification. Extensive experiments demonstrate that Orienter is more effective than the state-of-the-art GUI element detection approaches.

d/Deaf and hearing song-signers have become prevalent across video-sharing platforms, but translating songs into sign language remains cumbersome and inaccessible. Our formative study revealed the challenges song-signers face, including semantic, syntactic, expressive, and rhythmic considerations in translations. We present ELMI, an accessible song-signing tool that assists in translating lyrics into sign language. ELMI enables users to edit glosses line-by-line, with real-time synced lyric and music video snippets. Users can also chat with a large language model-driven AI to discuss meaning, glossing, emoting, and timing. Through an exploratory study with 13 song-signers, we examined how ELMI facilitates their workflows and how song-signers leverage and receive an LLM-driven chat for translation. Participants successfully adopted ELMI to song-signing, with active discussions throughout. They also reported improved confidence and independence in their translations, finding ELMI encouraging, constructive, and informative. We discuss research and design implications for accessible and culturally sensitive song-signing translation tools., Comment: 17 pages excluding reference and appendix. Accepted at ACM CHI 2025. https://naver-ai.github.io/elmi

As minimally verbal autistic (MVA) children communicate with parents through few words and nonverbal cues, parents often struggle to encourage their children to express subtle emotions and needs and to grasp their nuanced signals. We present AACessTalk, a tablet-based, AI-mediated communication system that facilitates meaningful exchanges between an MVA child and a parent. AACessTalk provides real-time guides to the parent to engage the child in conversation and, in turn, recommends contextual vocabulary cards to the child. Through a two-week deployment study with 11 MVA child-parent dyads, we examine how AACessTalk fosters everyday conversation practice and mutual engagement. Our findings show high engagement from all dyads, leading to increased frequency of conversation and turn-taking. AACessTalk also encouraged parents to explore their own interaction strategies and empowered the children to have more agency in communication. We discuss the implications of designing technologies for balanced communication dynamics in parent-MVA child interaction., Comment: 21 pages excluding reference. Accepted at ACM CHI 2025. https://naver-ai.github.io/aacesstalk/

Expressing stressful experiences in words is proven to improve mental and physical health, but individuals often disengage with writing interventions as they struggle to organize their thoughts and emotions. Reflective prompts have been used to provide direction, and large language models (LLMs) have demonstrated the potential to provide tailored guidance. However, current systems often limit users' flexibility to direct their reflections. We thus present ExploreSelf, an LLM-driven application designed to empower users to control their reflective journey, providing adaptive support through dynamically generated questions. Through an exploratory study with 19 participants, we examine how participants explore and reflect on personal challenges using ExploreSelf. Our findings demonstrate that participants valued the flexible navigation of adaptive guidance to control their reflective journey, leading to deeper engagement and insight. Building on our findings, we discuss the implications of designing LLM-driven tools that facilitate user-driven and effective reflection of personal challenges., Comment: 17 pages excluding reference and appendix. Accepted at ACM CHI 2025. https://naver-ai.github.io/exploreself

This article introduces an innovative architecture designed to declaratively combine Large Language Models (LLMs) with shared histories, and triggers to identify the most appropriate LLM for a given task. Our approach is general and declarative, relying on the construction of finite automata coupled with an event management system. The developed tool is crafted to facilitate the efficient and complex integration of LLMs with minimal programming effort, especially, but not only, for integrating methods of positive psychology to AI. The flexibility of our technique is demonstrated through applied examples in automation, communication, and ethics., Comment: Submitted to IAAI-2025, Philadelphia, PA

While language model (LM)-powered chatbots and generative search engines excel at answering concrete queries, discovering information in the terrain of unknown unknowns remains challenging for users. To emulate the common educational scenario where children/students learn by listening to and participating in conversations of their parents/teachers, we create Collaborative STORM (Co-STORM). Unlike QA systems that require users to ask all the questions, Co-STORM lets users observe and occasionally steer the discourse among several LM agents. The agents ask questions on the user's behalf, allowing the user to discover unknown unknowns serendipitously. To facilitate user interaction, Co-STORM assists users in tracking the discourse by organizing the uncovered information into a dynamic mind map, ultimately generating a comprehensive report as takeaways. For automatic evaluation, we construct the WildSeek dataset by collecting real information-seeking records with user goals. Co-STORM outperforms baseline methods on both discourse trace and report quality. In a further human evaluation, 70% of participants prefer Co-STORM over a search engine, and 78% favor it over a RAG chatbot., Comment: EMNLP 2024 Main

This study explores whether labeling AI as "trustworthy" or "reliable" influences user perceptions and acceptance of automotive AI technologies. Using a one-way between-subjects design, the research involved 478 online participants who were presented with guidelines for either trustworthy or reliable AI. Participants then evaluated three vignette scenarios and completed a modified version of the Technology Acceptance Model, which included variables such as perceived ease of use, human-like trust, and overall attitude. Although labeling AI as "trustworthy" did not significantly influence judgments on specific scenarios, it increased perceived ease of use and human-like trust, particularly benevolence. This suggests a positive impact on usability and an anthropomorphic effect on user perceptions. The study provides insights into how specific labels can influence attitudes toward AI technology., Comment: 36 pages, 12 figures

This study investigates the meta-issues surrounding social media, which, while theoretically designed to enhance social interactions and improve our social lives by facilitating the sharing of personal experiences and life events, often results in adverse psychological impacts. Our investigation reveals a paradoxical outcome: rather than fostering closer relationships and improving social lives, the algorithms and structures that underlie social media platforms inadvertently contribute to a profound psychological impact on individuals, influencing them in unforeseen ways. This phenomenon is particularly pronounced among teenagers, who are disproportionately affected by curated online personas, peer pressure to present a perfect digital image, and the constant bombardment of notifications and updates that characterize their social media experience. As such, we issue a call to action for policymakers, platform developers, and educators to prioritize the well-being of teenagers in the digital age and work towards creating secure and safe social media platforms that protect the young from harm, online harassment, and exploitation., Comment: 7 pages, 0 figures, 2 tables, 2024 IEEE Conference on Digital Platforms and Societal Harms

This study explores the use of LLMs for providing quantitative zero-shot sentiment analysis of implicit software desirability, addressing a critical challenge in product evaluation where traditional review scores, though convenient, fail to capture the richness of qualitative user feedback. Innovations include establishing a method that 1) works with qualitative user experience data without the need for explicit review scores, 2) focuses on implicit user satisfaction, and 3) provides scaled numerical sentiment analysis, offering a more nuanced understanding of user sentiment, instead of simply classifying sentiment as positive, neutral, or negative. Data is collected using the Microsoft Product Desirability Toolkit (PDT), a well-known qualitative user experience analysis tool. For initial exploration, the PDT metric was given to users of two software systems. PDT data was fed through several LLMs (Claude Sonnet 3 and 3.5, GPT4, and GPT4o) and through a leading transfer learning technique, Twitter-Roberta-Base-Sentiment, and Vader, a leading sentiment analysis tool. Each system was asked to evaluate the data in two ways, by looking at the sentiment expressed in the PDT word/explanation pairs; and by looking at the sentiment expressed by the users in their grouped selection of five words and explanations, as a whole. Each LLM provided a sentiment score, its confidence (low, medium, high) in the score, and an explanation of the score. All LLMs tested were able to statistically detect user sentiment from the users' grouped data, whereas TRBS and Vader were not. The confidence and explanation of confidence provided by the LLMs assisted in understanding user sentiment. This study adds deeper understanding of evaluating user experiences, toward the goal of creating a universal tool that quantifies implicit sentiment., Comment: 6 pages, 2 figures, 2 tables, updated to incorporate feedback

Crowdsourcing markets are expanding worldwide, but often feature standardized interfaces that ignore the cultural diversity of their workers, negatively impacting their well-being and productivity. To transform these workplace dynamics, this paper proposes creating culturally-aware workplace tools, specifically designed to adapt to the cultural dimensions of monochronic and polychronic work styles. We illustrate this approach with "CultureFit," a tool that we engineered based on extensive research in Chronemics and culture theories. To study and evaluate our tool in the real world, we conducted a field experiment with 55 workers from 24 different countries. Our field experiment revealed that CultureFit significantly improved the earnings of workers from cultural backgrounds often overlooked in design. Our study is among the pioneering efforts to examine culturally aware digital labor interventions. It also provides access to a dataset with over two million data points on culture and digital work, which can be leveraged for future research in this emerging field. The paper concludes by discussing the importance and future possibilities of incorporating cultural insights into the design of tools for digital labor., Comment: 32 pages, 9 figures, Computer Supported Cooperative Work (CSCW) 2024

Large language models (LLMs) present an enormous evolution in the strategic potential of conversational recommender systems (CRS). Yet to date, research has predominantly focused upon technical frameworks to implement LLM-driven CRS, rather than end-user evaluations or strategic implications for firms, particularly from the perspective of a small to medium enterprises (SME) that makeup the bedrock of the global economy. In the current paper, we detail the design of an LLM-driven CRS in an SME setting, and its subsequent performance in the field using both objective system metrics and subjective user evaluations. While doing so, we additionally outline a short-form revised ResQue model for evaluating LLM-driven CRS, enabling replicability in a rapidly evolving field. Our results reveal good system performance from a user experience perspective (85.5% recommendation accuracy) but underscore latency, cost, and quality issues challenging business viability. Notably, with a median cost of $0.04 per interaction and a latency of 5.7s, cost-effectiveness and response time emerge as crucial areas for achieving a more user-friendly and economically viable LLM-driven CRS for SME settings. One major driver of these costs is the use of an advanced LLM as a ranker within the retrieval-augmented generation (RAG) technique. Our results additionally indicate that relying solely on approaches such as Prompt-based learning with ChatGPT as the underlying LLM makes it challenging to achieve satisfying quality in a production environment. Strategic considerations for SMEs deploying an LLM-driven CRS are outlined, particularly considering trade-offs in the current technical landscape., Comment: 27 pages, 3 tables, 5 figures, pre-print manuscript, updated version of manuscript due to typo (previous version, Figure 5 was incorrectly named Figure 6)

Providing timely support and intervention is crucial in mental health settings. As the need to engage youth comfortable with texting increases, mental health providers are exploring and adopting text-based media such as chatbots, community-based forums, online therapies with licensed professionals, and helplines operated by trained responders. To support these text-based media for mental health--particularly for crisis care--we are developing a system to perform passive emotion-sensing using a combination of keystroke dynamics and sentiment analysis. Our early studies of this system posit that the analysis of short text messages and keyboard typing patterns can provide emotion information that may be used to support both clients and responders. We use our preliminary findings to discuss the way forward for applying AI to support mental health providers in providing better care., Comment: 5 pages, 1 figure, to be published in DIS Companion '24

The quality of Virtual Reality (VR) apps is vital, particularly the rendering quality of the VR Graphical User Interface (GUI). Different from traditional 2D apps, VR apps create a 3D digital scene for users, by rendering two distinct 2D images for the user's left and right eyes, respectively. Stereoscopic visual inconsistency (denoted as "SVI") issues, however, undermine the rendering process of the user's brain, leading to user discomfort and even adverse health effects. Such issues commonly exist but remain underexplored. We conduct an empirical analysis on 282 SVI bug reports from 15 VR platforms, summarizing 15 types of manifestations. The empirical analysis reveals that automatically detecting SVI issues is challenging, mainly because: (1) lack of training data; (2) the manifestations of SVI issues are diverse, complicated, and often application-specific; (3) most accessible VR apps are closed-source commercial software. Existing pattern-based supervised classification approaches may be inapplicable or ineffective in detecting the SVI issues. To counter these challenges, we propose an unsupervised black-box testing framework named StereoID to identify the stereoscopic visual inconsistencies, based only on the rendered GUI states. StereoID generates a synthetic right-eye image based on the actual left-eye image and computes distances between the synthetic right-eye image and the actual right-eye image to detect SVI issues. We propose a depth-aware conditional stereo image translator to power the image generation process, which captures the expected perspective shifts between left-eye and right-eye images. We build a large-scale unlabeled VR stereo screenshot dataset with larger than 171K images from 288 real-world VR apps for experiments. After substantial experiments, StereoID demonstrates superior performance for detecting SVI issues in both user reports and wild VR apps., Comment: This work has been accepted at the ACM International Conference on the Foundations of Software Engineering (FSE) 2024, Porto de Galinhas, Brazil. DOI: https://doi.org/10.1145/3660803

Humans use collaborative robots as tools for accomplishing various tasks. The interaction between humans and robots happens in tight shared workspaces. However, these machines must be safe to operate alongside humans to minimize the risk of accidental collisions. Ensuring safety imposes many constraints, such as reduced torque and velocity limits during operation, thus increasing the time to accomplish many tasks. However, for applications such as using collaborative robots as haptic interfaces with intermittent contacts for virtual reality applications, speed limitations result in poor user experiences. This research aims to improve the efficiency of a collaborative robot while improving the safety of the human user. We used Gaussian process models to predict human hand motion and developed strategies for human intention detection based on hand motion and gaze to improve the time for the robot and human security in a virtual environment. We then studied the effect of prediction. Results from comparisons show that the prediction models improved the robot time by 3\% and safety by 17\%. When used alongside gaze, prediction with Gaussian process models resulted in an improvement of the robot time by 2\% and the safety by 13\%., Comment: 16 pages

Large language models (LLMs) are transforming human-computer interaction and conceptions of artificial intelligence (AI) with their impressive capacities for conversing and reasoning in natural language. There is growing interest in whether LLMs have theory of mind (ToM); the ability to reason about the mental and emotional states of others that is core to human social intelligence. As LLMs are integrated into the fabric of our personal, professional and social lives and given greater agency to make decisions with real-world consequences, there is a critical need to understand how they can be aligned with human values. ToM seems to be a promising direction of inquiry in this regard. Following the literature on the role and impacts of human ToM, this paper identifies key areas in which LLM ToM will show up in human:LLM interactions at individual and group levels, and what opportunities and risks for alignment are raised in each. On the individual level, the paper considers how LLM ToM might manifest in goal specification, conversational adaptation, empathy and anthropomorphism. On the group level, it considers how LLM ToM might facilitate collective alignment, cooperation or competition, and moral judgement-making. The paper lays out a broad spectrum of potential implications and suggests the most pressing areas for future research.

In this paper, we explore the generation of one-liner jokes through multi-step reasoning. Our work involved reconstructing the process behind creating humorous one-liners and developing a working prototype for humor generation. We conducted comprehensive experiments with human participants to evaluate our approach, comparing it with human-created jokes, zero-shot GPT-4 generated humor, and other baselines. The evaluation focused on the quality of humor produced, using human labeling as a benchmark. Our findings demonstrate that the multi-step reasoning approach consistently improves the quality of generated humor. We present the results and share the datasets used in our experiments, offering insights into enhancing humor generation with artificial intelligence., Comment: ICCC 2024

This paper explores the changes that pervasive AI is having on the nature of combat. We look beyond the substitution of AI for experts to an approach where complementary human and machine abilities are blended. Using historical and modern examples, we show how autonomous weapons systems can be effectively managed by teams of human "AI Operators" combined with AI/ML "Proxy Operators." By basing our approach on the principles of complementation, we provide for a flexible and dynamic approach to managing lethal autonomous systems. We conclude by presenting a path to achieving an integrated vision of machine-speed combat where the battlefield AI is operated by AI Operators that watch for patterns of behavior within battlefield to assess the performance of lethal autonomous systems. This approach enables the development of combat systems that are likely to be more ethical, operate at machine speed, and are capable of responding to a broader range of dynamic battlefield conditions than any purely autonomous AI system could support., Comment: 15 pages, 2 figures

We use the process and findings from a case study of design educators' practices of assessment and feedback to fuel theorizing about how to make AI useful in service of human experience. We build on Suchman's theory of situated actions. We perform a qualitative study of 11 educators in 5 fields, who teach design processes situated in project-based learning contexts. Through qualitative data gathering and analysis, we derive codes: design process; assessment and feedback challenges; and computational support. We twice invoke creative cognition's family resemblance principle. First, to explain how design instructors already use assessment rubrics and second, to explain the analogous role for design creativity analytics: no particular trait is necessary or sufficient; each only tends to indicate good design work. Human teachers remain essential. We develop a set of situated design creativity analytics--Fluency, Flexibility, Visual Consistency, Multiscale Organization, and Legible Contrast--to support instructors' efforts, by providing on-demand, learning objectives-based assessment and feedback to students. We theorize a methodology, which we call situating analytics, firstly because making AI support living human activity depends on aligning what analytics measure with situated practices. Further, we realize that analytics can become most significant to users by situating them through interfaces that integrate them into the material contexts of their use. Here, this means situating design creativity analytics into actual design environments. Through the case study, we identify situating analytics as a methodology for explaining analytics to users, because the iterative process of alignment with practice has the potential to enable data scientists to derive analytics that make sense as part of and support situated human experiences., Comment: 31 pages, 3 figures, Submitted to ACM

Counterfactual examples are useful for exploring the decision boundaries of machine learning models and determining feature attributions. How can we apply counterfactual-based methods to analyze and explain LLMs? We identify the following key challenges. First, the generated textual counterfactuals should be meaningful and readable to users and thus can be mentally compared to draw conclusions. Second, to make the solution scalable to long-form text, users should be equipped with tools to create batches of counterfactuals from perturbations at various granularity levels and interactively analyze the results. In this paper, we tackle the above challenges and contribute 1) a novel algorithm for generating batches of complete and meaningful textual counterfactuals by removing and replacing text segments in different granularities, and 2) LLM Analyzer, an interactive visualization tool to help users understand an LLM's behaviors by interactively inspecting and aggregating meaningful counterfactuals. We evaluate the proposed algorithm by the grammatical correctness of its generated counterfactuals using 1,000 samples from medical, legal, finance, education, and news datasets. In our experiments, 97.2% of the counterfactuals are grammatically correct. Through a use case, user studies, and feedback from experts, we demonstrate the usefulness and usability of the proposed interactive visualization tool.

Seamless integration of physical objects as interactive digital entities remains a challenge for spatial computing. This paper explores Artificial Object Intelligence (AOI) in the context of XR, an interaction paradigm that aims to blur the lines between digital and physical by equipping real-world objects with the ability to interact as if they were digital, where every object has the potential to serve as a portal to digital functionalities. Our approach utilizes real-time object segmentation and classification, combined with the power of Multimodal Large Language Models (MLLMs), to facilitate these interactions without the need for object pre-registration. We implement the AOI concept in the form of XR-Objects, an open-source prototype system that provides a platform for users to engage with their physical environment in contextually relevant ways using object-based context menus. This system enables analog objects to not only convey information but also to initiate digital actions, such as querying for details or executing tasks. Our contributions are threefold: (1) we define the AOI concept and detail its advantages over traditional AI assistants, (2) detail the XR-Objects system's open-source design and implementation, and (3) show its versatility through various use cases and a user study., Comment: To appear in the Proceedings of the 2024 ACM Symposium on User Interface Software and Technology (UIST)

We investigate how to use AI-based analytics to support design education. The analytics at hand measure multiscale design, that is, students' use of space and scale to visually and conceptually organize their design work. With the goal of making the analytics intelligible to instructors, we developed a research artifact integrating a design analytics dashboard with design instances, and the design environment that students use to create them. We theorize about how Suchman's notion of mutual intelligibility requires contextualized investigation of AI in order to develop findings about how analytics work for people. We studied the research artifact in 5 situated course contexts, in 3 departments. A total of 236 students used the multiscale design environment. The 9 instructors who taught those students experienced the analytics via the new research artifact. We derive findings from a qualitative analysis of interviews with instructors regarding their experiences. Instructors reflected on how the analytics and their presentation in the dashboard have the potential to affect design education. We develop research implications addressing: (1) how indexing design analytics in the dashboard to actual design work instances helps design instructors reflect on what they mean and, more broadly, is a technique for how AI-based design analytics can support instructors' assessment and feedback experiences in situated course contexts; and (2) how multiscale design analytics, in particular, have the potential to support design education. By indexing, we mean linking which provides context, here connecting the numbers of the analytics with visually annotated design work instances., Comment: 22 pages, 4 figures, Submitted to ACM DIS

Communicating design implications is common within the HCI community when publishing academic papers, yet these papers are rarely read and used by designers. One solution is to use design cards as a form of translational resource that communicates valuable insights from papers in a more digestible and accessible format to assist in design processes. However, creating design cards can be time-consuming, and authors may lack the resources/know-how to produce cards. Through an iterative design process, we built a system that helps create design cards from academic papers using an LLM and text-to-image model. Our evaluation with designers (N=21) and authors of selected papers (N=12) revealed that designers perceived the design implications from our design cards as more inspiring and generative, compared to reading original paper texts, and the authors viewed our system as an effective way of communicating their design implications. We also propose future enhancements for AI-generated design cards.

This paper explores the integration of causal pathway diagrams (CPD) into human-centered design (HCD), investigating how these diagrams can enhance the early stages of the design process. A dedicated CPD plugin for the online collaborative whiteboard platform Miro was developed to streamline diagram creation and offer real-time AI-driven guidance. Through a user study with designers (N=20), we found that CPD's branching and its emphasis on causal connections supported both divergent and convergent processes during design. CPD can also facilitate communication among stakeholders. Additionally, we found our plugin significantly reduces designers' cognitive workload and increases their creativity during brainstorming, highlighting the implications of AI-assisted tools in supporting creative work and evidence-based designs.

This paper presents our work to enhance the background music (BGM) in DareFightingICE by adding adaptive features. The adaptive BGM consists of three different categories of instruments playing the BGM of the winner sound design from the 2022 DareFightingICE Competition. The BGM adapts by changing the volume of each category of instruments. Each category is connected to a different element of the game. We then run experiments to evaluate the adaptive BGM by using a deep reinforcement learning AI agent that only uses audio as input (Blind DL AI). The results show that the performance of the Blind DL AI improves while playing with the adaptive BGM as compared to playing without the adaptive BGM., Comment: This is an updated version of our IEEE CoG 2023 paper (https://ieeexplore.ieee.org/document/10333245). This version has revised the description of the association between the distance between the two players (PD) and the instrument's volume on page 2. arXiv admin note: substantial text overlap with arXiv:2303.15734

This paper presents a new and improved DareFightingICE platform, a fighting game platform with a focus on visually impaired players (VIPs), in the Unity game engine. It also introduces the separation of the DareFightingICE Competition into two standalone competitions called DareFightingICE Sound Design Competition and DareFightingICE AI Competition--at the 2024 IEEE Conference on Games (CoG)--in which a new platform will be used. This new platform is an enhanced version of the old DareFightingICE platform, having a better audio system to convey 3D sound and a better way to send audio data to AI agents. With this enhancement and by utilizing Unity, the new DareFightingICE platform is more accessible in terms of adding new features for VIPs and future audio research. This paper also improves the evaluation method for evaluating sound designs in the Sound Design Competition which will ensure a better sound design for VIPs as this competition continues to run at future CoG. To the best of our knowledge, both of our competitions are first of their kind, and the connection between the competitions to mutually improve the entries' quality with time makes these competitions an important part of representing an often overlooked segment within the broader gaming community, VIPs., Comment: This paper describes a new competition platform using Unity for our competitions at the 2024 IEEE Conference on Games (CoG 2024). It was accepted for presentation at CoG 2024. However, we recently discovered a much more effective way to do this task without using Unity, leading to our decision to withdraw the paper from CoG 2024 and ArXiv

Large language models (LLMs) are shaping a new user interface (UI) paradigm in writing tools by enabling users to generate text through prompts. This paradigm shifts some creative control from the user to the system, thereby diminishing the user's authorship and autonomy in the writing process. To restore autonomy, we introduce Textfocals, a UI prototype designed to investigate a human-centered approach that emphasizes the user's role in writing. Textfocals supports the writing process by providing LLM-generated summaries, questions, and advice (i.e., LLM views) in a sidebar of a text editor, encouraging reflection and self-driven revision in writing without direct text generation. Textfocals' UI affordances, including contextually adaptive views and scaffolding for prompt selection and customization, offer a novel way to interact with LLMs where users maintain full authorship of their writing. A formative user study with Textfocals showed promising evidence that this approach might help users develop underdeveloped ideas, cater to the rhetorical audience, and clarify their writing. However, the study also showed interaction design challenges related to document navigation and scoping, prompt engineering, and context management. Our work highlights the breadth of the design space of writing support interfaces powered by generative AI that maintain authorship integrity., Comment: 15 pages, 2 figures; Accepted to 5th Workshop on Human-AI Co-Creation with Generative Models (HAI-GEN) at ACM IUI 2024

The growing availability of generative AI technologies such as large language models (LLMs) has significant implications for creative work. This paper explores twofold aspects of integrating LLMs into the creative process - the divergence stage of idea generation, and the convergence stage of evaluation and selection of ideas. We devised a collaborative group-AI Brainwriting ideation framework, which incorporated an LLM as an enhancement into the group ideation process, and evaluated the idea generation process and the resulted solution space. To assess the potential of using LLMs in the idea evaluation process, we design an evaluation engine and compared it to idea ratings assigned by three expert and six novice evaluators. Our findings suggest that integrating LLM in Brainwriting could enhance both the ideation process and its outcome. We also provide evidence that LLMs can support idea evaluation. We conclude by discussing implications for HCI education and practice., Comment: Conditionally Accepted to CHI24. 27 pages

Recent large language models (LLMs) offer the potential to support public health monitoring by facilitating health disclosure through open-ended conversations but rarely preserve the knowledge gained about individuals across repeated interactions. Augmenting LLMs with long-term memory (LTM) presents an opportunity to improve engagement and self-disclosure, but we lack an understanding of how LTM impacts people's interaction with LLM-driven chatbots in public health interventions. We examine the case of CareCall -- an LLM-driven voice chatbot with LTM -- through the analysis of 1,252 call logs and interviews with nine users. We found that LTM enhanced health disclosure and fostered positive perceptions of the chatbot by offering familiarity. However, we also observed challenges in promoting self-disclosure through LTM, particularly around addressing chronic health conditions and privacy concerns. We discuss considerations for LTM integration in LLM-driven chatbots for public health monitoring, including carefully deciding what topics need to be remembered in light of public health goals., Comment: Accepted to ACM CHI 2024 as a full paper

We ideate a future design workflow that involves AI technology. Drawing from activity and communication theory, we attempt to isolate the new value large AI models can provide design compared to past technologies. We arrive at three affordances -- dynamic grounding, constructive negotiation, and sustainable motivation -- that summarize latent qualities of natural language-enabled foundation models that, if explicitly designed for, can support the process of design. Through design fiction, we then imagine a future interface as a diegetic prototype, the story of Squirrel Game, that demonstrates each of our three affordances in a realistic usage scenario. Our design process, terminology, and diagrams aim to contribute to future discussions about the relative affordances of AI technology with regard to collaborating with human designers., Comment: 12 pages, 4 figures

As artificial intelligence (AI) continues advancing, ensuring positive societal impacts becomes critical, especially as AI systems become increasingly ubiquitous in various aspects of life. However, developing "AI for good" poses substantial challenges around aligning systems with complex human values. Presently, we lack mature methods for addressing these challenges. This article presents and evaluates the Positive AI design method aimed at addressing this gap. The method provides a human-centered process to translate wellbeing aspirations into concrete practices. First, we explain the method's four key steps: contextualizing, operationalizing, optimizing, and implementing wellbeing supported by continuous measurement for feedback cycles. We then present a multiple case study where novice designers applied the method, revealing strengths and weaknesses related to efficacy and usability. Next, an expert evaluation study assessed the quality of the resulting concepts, rating them moderately high for feasibility, desirability, and plausibility of achieving intended wellbeing benefits. Together, these studies provide preliminary validation of the method's ability to improve AI design, while surfacing areas needing refinement like developing support for complex steps. Proposed adaptations such as examples and evaluation heuristics could address weaknesses. Further research should examine sustained application over multiple projects. This human-centered approach shows promise for realizing the vision of 'AI for Wellbeing' that does not just avoid harm, but actively benefits humanity.

With the growing popularity of conversational agents based on large language models (LLMs), we need to ensure their behaviour is ethical and appropriate. Work in this area largely centres around the 'HHH' criteria: making outputs more helpful and honest, and avoiding harmful (biased, toxic, or inaccurate) statements. Whilst this semantic focus is useful when viewing LLM agents as mere mediums or output-generating systems, it fails to account for pragmatic factors that can make the same speech act seem more or less tactless or inconsiderate in different social situations. With the push towards agentic AI, wherein systems become increasingly proactive in chasing goals and performing actions in the world, considering the pragmatics of interaction becomes essential. We propose an interactional approach to ethics that is centred on relational and situational factors. We explore what it means for a system, as a social actor, to treat an individual respectfully in a (series of) interaction(s). Our work anticipates a set of largely unexplored risks at the level of situated social interaction, and offers practical suggestions to help agentic LLM technologies treat people well.

We introduce DrawTalking, an approach to building and controlling interactive worlds by sketching and speaking while telling stories. It emphasizes user control and flexibility, and gives programming-like capability without requiring code. An early open-ended study with our prototype shows that the mechanics resonate and are applicable to many creative-exploratory use cases, with the potential to inspire and inform research in future natural interfaces for creative exploration and authoring., Comment: 25 pages, 27 figures; Matching version accepted at UIST 2024

As technological advancements in extended reality (XR) amplify the demand for more XR content, traditional development processes face several challenges: 1) a steep learning curve for inexperienced developers, 2) a disconnect between 2D development environments and 3D user experiences inside headsets, and 3) slow iteration cycles due to context switching between development and testing environments. To address these challenges, we introduce AtomXR, a streamlined, immersive, no-code XR prototyping tool designed to empower both experienced and inexperienced developers in creating applications using natural language, eye-gaze, and touch interactions. AtomXR consists of: 1) AtomScript, a high-level human-interpretable scripting language for rapid prototyping, 2) a natural language interface that integrates LLMs and multimodal inputs for AtomScript generation, and 3) an immersive in-headset authoring environment. Empirical evaluation through two user studies offers insights into natural language-based and immersive prototyping, and shows AtomXR provides significant improvements in speed and user experience compared to traditional systems., Comment: 15 pages, 14 figures, in submission