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Modern software systems and products increasingly rely on machine learning models to make data-driven decisions based on interactions with users, infrastructure and other systems. For broader adoption, this practice must (i) accommodate product engineers without ML backgrounds, (ii) support finegrain product-metric evaluation and (iii) optimize for product goals. To address shortcomings of prior platforms, we introduce general principles for and the architecture of an ML platform, Looper, with simple APIs for decision-making and feedback collection. Looper covers the end-to-end ML lifecycle from collecting training data and model training to deployment and inference, and extends support to personalization, causal evaluation with heterogenous treatment effects, and Bayesian tuning for product goals. During the 2021 production deployment Looper simultaneously hosted 440-1,000 ML models that made 4-6 million real-time decisions per second. We sum up experiences of platform adopters and describe their learning curve., Comment: 11 pages + references, 7 figures; to appear in KDD 2022

Large-scale Web-based services present opportunities for improving UI policies based on observed user interactions. We address challenges of learning such policies through model-free offline Reinforcement Learning (RL) with off-policy training. Deployed in a production system for user authentication in a major social network, it significantly improves long-term objectives. We articulate practical challenges, compare several ML techniques, provide insights on training and evaluation of RL models, and discuss generalizations., Comment: 9 pages, 8 figures, 3 tables