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Abstract The implementation of mandatory energy-efficiency on electronic products is one of the strategies used by governments to mitigate the environmental impact of consumption. Yet, studies on mandatory energy-efficiency labels and the pivotal role of consumers' attention to such labels remain limited. Thus, this study examines the key drivers of consumers' attention to energy-efficiency labels that must by law be affixed to all home appliances sold in South Africa. Based on the signalling theory and the attitude-to-behaviour theory, an integrated model was designed to explore these drivers. Using the data from a survey involving 440 South African home appliance users, the model was tested through the structural equation modelling (SEM) approach. The empirical results indicated that consumers pay attention to energy-efficiency labels when they trust the energy-efficiency credentials of products, and when they intend to purchase energy-efficient appliances. Perceived product price was established as an important marketing signal for improving consumer trust in energy-efficiency labels, while social norms and attitude were confirmed as the most important antecedents of the consumer purchase intention of energy-efficient appliances. The findings provide important insights useful for the development of policy interventions aimed at promoting the use of more environmentally friendly home appliances. [ABSTRACT FROM AUTHOR]

This study examines the influence of perceived justice on customer satisfaction with service recovery and on the future behavioral intentions of customers in the airline industry. The study uses an exploratory research design that is quantitative in nature. Questionnaires were used to collect data, and structural equation modeling was used for hypothesis testing. The study revealed that the three dimensions of perceived justice, namely interactional, distributive and procedural justice, influence satisfaction with service recovery in the South African airline industry. However, only interactional and distributive justice had a positive influence on future behavioral intention. [ABSTRACT FROM AUTHOR]