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In this column, we will share the results of our analysis of stakeholders' usage of the library's services and collections during three phases: pre-pandemic, the start of the pandemic, and during the pandemic. The period covered (August 2019 through April 2021) includes three different operational models – from entirely closed (with all services available only remotely online) to reduced staffing and hours with safety restrictions in place, including no book check-outs (the stacks were closed), to the current model of reopened stacks with reduced staffing hours and social distancing restrictions. In addition, we will share insights from our decisions regarding the library's budget, operations, and outreach. Finally, we will provide the limitations to this study including the benefits and challenges of collecting personal identifiable information (PII), non-PII, and OpenAthens data. [ABSTRACT FROM AUTHOR]

Before the start of the COVID-19 pandemic, the College's Hirons Library & Learning Center (HLLC) and the Office of Institutional Research & Training (OIRT) marketing efforts included word of mouth, information literacy instruction session, physical and electronic displays, and announcements on the library webpage to users in person. In the Spring 2021 Semester, due to the COVID-19 pandemic, the HLLC partnered with OIRT to design a marketing campaign to promote professional development streaming videos to faculty using ConvertKit–an email marketing tool. We used Panopto to store the videos, and we put the handouts in FlipGrid. In this edition of the column, we describe how we are marketing professional development streaming videos to faculty, including which strategies we employed and the extent to which we recognized success with these new efforts. [ABSTRACT FROM AUTHOR]

In August 2020, the library physically reopened to students, staff, and faculty with reduced hours for the Fall 2020 Semester. In the Fall 2020 Semester, library staff sat near the front of the library to answer in-person questions. Traffic was significantly reduced from pre-COVID operational hours because all classes were online, and, as a result, face-to-face questions from the College community were lower. However, maintaining a socially safe distance between staff and patrons when questions were asked in-person was challenging to enforce. As a result of the library staff's experiences, we set up a Zoom TV in the front of the library at the beginning of the Spring 2021 Semester to keep library staff safe during COVID-19. Additionally, in this column, we share how academic libraries have used video conferencing software pre- and post-pandemic, how we provided socially distanced virtual research consultations via a Zoom TV, promoted in-person support via the Zoom TVs, setting up the Zoom TV, Zoom TV tips, results from using Zoom TV during the Spring 2021 Semester, and finally our next steps. [ABSTRACT FROM AUTHOR]

Before the start of the COVID-19 pandemic, the College's Hirons Library & Learning Center (HLLC) library marketing efforts included word of mouth, information literacy instruction session, physical and electronic displays, and announcement on the library webpage to library users. In March 2020, due to the COVID-19 pandemic, the HLLC, in collaboration with the Office of Institutional Research & Training (OIRT), designed two new library marketing campaigns using the project management app, Notion. Both campaigns were designed to meet the new and changing needs of our new, predominately remote, users. In the first library marketing campaign, the HLLC's marketing goal was very focused and deliberate in purpose. The library emailed the College community messages to increase awareness and usage of the library's eBook collections. In the second library marketing campaign, the library broadened the purpose of the marketing campaigned to promote online resources, tools, and virtual programs. The library sent text messages to the students. In this edition of the column, we describe how our marketing efforts have changed due to the pandemic, including which strategies we employed, and the extent to which we recognized success with these new efforts. [ABSTRACT FROM AUTHOR]

During the early stages of the COVID-19 pandemic, the College's library, learning center, & archives and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) during the COVID-19 pandemic. As we continue to work from home, in this column we share with you a follow-up to our previous column, specifically what worked and didn't work in regards to the techniques and tools we continue to use to manage our staff remotely with communication tools (Slack, Zoom Calls, FlipGrid) and a project management tool (Notion) during the early stages of the pandemic. We added a new technique to the mix since our last publication—an Action Dashboard in Notion, and describe how we built it, and our plans for next steps using Notion as a comprehensive project management tool moving forward. [ABSTRACT FROM AUTHOR]

During the early stages of the COVID-19 pandemic, the College's library and the office of institutional research & training (OIRT), along with all departments of our college, shifted to working from home (WFH) overnight. This column shares examples from the literature regarding experiences and lessons learned from both the corporate world and academic libraries' experiences managing teams remotely with technology. Finally, we share how the College's academic library and OIRT transitioned to working from home during the COVID-19 pandemic with the variety of online tools we already used, but further enhanced during this experience, to communicate and collaborate effectively with our team members. [ABSTRACT FROM AUTHOR]