1. The mediating role of brand credibility on celebrity credibility in building brand equity and immutable customer relationship
- Author
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Ramendra Pratap Singh and Neelotpaul Banerjee
- Subjects
Economics and Econometrics ,Brand credibility ,050208 finance ,HF5001-6182 ,business.industry ,05 social sciences ,Significant difference ,Advertising ,Customer relationship management ,Celebrity credibility ,Moderation ,General Business, Management and Accounting ,Structural equation modeling ,Brand equity ,Relationship continuity expectation ,0502 economics and business ,Credibility ,Business ,Product (category theory) ,business ,Psychology ,Construct (philosophy) ,050203 business & management - Abstract
The present study examines the role of celebrity credibility in building brand equity and relationship continuity with the help of brand credibility as a mediator. The experience of usage of smartphones is considered as a moderator. A survey is conducted with a total of 376 participants. The model is tested using structural equation modeling. Brand credibility partially mediates the positive relationship of celebrity credibility on brand equity and relationship continuity expectations. A significant difference is found in the case of new users in the case of relationship continuity expectations. The research paper examines the role of celebrity credibility in the case of the Smartphone, which has not been explored previously. The relationship continuity which is usually an important construct in services is tested for a tangible product.
- Published
- 2021
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