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Start Over Descriptor "HARMON, George" Topic customer service -- management
1 results on '"HARMON, George"'

1. An end to handholding; IBM, in its low-cost producer mode, is shifting service onto users' shoulders

Author

Carlyle, R. Emmett

Subjects
International Business Machines Corp. -- Management, computer industry -- Management, Customer service -- Management, Computers -- Marketing, Business, Computers
Abstract

The meetings, so the story goes, took place at the 'Crow's Nest,' an old country house nestled near the grounds of IBM's Armonk, N.Y., headquarters. This was an unusual place [...]

Published
1984

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