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With the prevalence of the Internet in society, social media has considerably altered the ways in which consumers conduct their daily lives and has gradually become an important channel for online communication and sharing activities. At the same time, whoever can rapidly and accurately disseminate online data among different companies affects their sales and competitiveness; therefore, it is urgent to obtain consumer public opinions online via an online platform. However, problems, such as sparse features and semantic losses in short-text online reviews, exist in the industry; therefore, this article uses several deep learning techniques and related neural network models to analyze Weibo online-review short texts to perform a sentiment analysis. The results show that, compared with the vector representation generated by Word2Vec's CBOW model, BERT's word vectors can obtain better sentiment analysis results. Compared with CNN, BiLSTM, and BiGRU models, the improved BiGRU-Att model can effectively improve the accuracy of the sentiment analysis. Therefore, deep learning neural network systems can improve the quality of the sentiment analysis of short-text online reviews, overcome the problems of the presence of too many unfamiliar words and low feature density in short texts, and provide an efficient and convenient computational method for improving the ability to perform sentiment analysis of short-text online reviews. Enterprises can use online data to analyze and immediately grasp the intentions of existing or potential consumers towards the company or product through deep learning methods and develop new services or sales plans that are more closely related to consumers to increase competitiveness. When consumers experience the use of new services or products again, they may provide feedback online. In this situation, companies can use deep learning sentiment analysis models to perform additional analyses, forming a dynamic cycle to ensure the sustainable operation of their enterprises. [ABSTRACT FROM AUTHOR]

Social networks can provide massive amounts of information for communication among users and communities. The trust relationships in social networks can be utilized to reveal user preferences for improving the quality of social recommendation, which aims to mitigate information overload and provide users with the most attractive and relevant items or services. However, the data sparsity and cold-start issue degrade recommendation performance significantly. To address these issues, a novel trust-embedded collaborative deep generative model (TCDG) is proposed for exploiting multisource information (content, rating and trust) to predict ratings. TCDG employs deep generative model to unsupervisedly learn deep latent representations for item content through an inference network in latent space instead of observation space. Meanwhile, TCDG adopts probabilistic matrix factorization to map users into low-dimensional latent feature spaces by trust relationships, which can reflect users' mutual influence on the formation of users' opinions more accurately and learn better implicit relationships between items and users from content, rating and trust. In addition, an approach with an annealing parameter to calculate the maximum a posteriori estimates is proposed to learn model parameters. Experiments using four real-world datasets are conducted to evaluate the prediction and top-ranking performance of our model. The results indicate that TDCG has better accuracy and robustness than other methods for making recommendations. [ABSTRACT FROM AUTHOR]