1. Constructing therapeutic support and negotiating competing agendas: A discourse analysis of vocational advice provided to individuals who are absent from work due to ill-health.
- Author
-
Saunders, Benjamin, Chew-Graham, Carolyn, Sowden, Gail, Cooke, Kendra, Walker-Bone, Karen, Madan, Ira, Parsons, Vaughan, Linaker, Cathy H, and Wynne-Jones, Gwenllian
- Subjects
- *
SICK leave , *PILOT projects , *WELL-being , *EMPATHY , *STRATEGIC planning , *JOB absenteeism , *NEGOTIATION , *VOCATIONAL education , *SELF-perception , *OCCUPATIONAL therapy , *JOB involvement , *INTERPROFESSIONAL relations , *DISCOURSE analysis , *RESEARCH funding , *EMPLOYMENT , *MEDICAL referrals , *VOCATIONAL rehabilitation , *EMPLOYMENT reentry , *THEMATIC analysis , *INDUSTRIAL hygiene , *GOAL (Psychology) - Abstract
Work participation is known to benefit people's overall health and wellbeing, but accessing vocational support during periods of sickness absence to facilitate return-to-work can be challenging for many people. In this study, we explored how vocational advice was delivered by trained vocational support workers (VSWs) to people who had been signed-off from work by their General Practitioner (GP), as part of a feasibility study testing a vocational advice intervention. We investigated the discursive and interactional strategies employed by VSWs and people absent from work, to pursue their joint and respective goals. Theme-oriented discourse analysis was carried out on eight VSW consultations. These consultations were shown to be complex interactions, during which VSWs utilised a range of strategies to provide therapeutic support in discussions about work. These included; signalling empathy with the person's perspective; positively evaluating their personal qualities and prior actions; reflecting individuals' views back to them to show they had been heard and understood; fostering a collaborative approach to action-planning; and attempting to reassure individuals about their return-to-work concerns. Some individuals were reluctant to engage in return-to-work planning, resulting in back-and-forth interactional negotiations between theirs and the VSW's individual goals and agendas. This led to VSWs putting in considerable interactional 'work' to subtly shift the discussion towards return-to-work planning. The discursive strategies we have identified have implications for training health professionals to facilitate work-orientated conversations with their patients, and will also inform training provided to VSWs ahead of a randomised controlled trial. [ABSTRACT FROM AUTHOR]
- Published
- 2024
- Full Text
- View/download PDF