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Learning through the use of digital media has grown at a rapid pace in the recent years, therefore, use of media has been adopted in many learning programs. The success, however, of these e-learning programs shows varied results. This is because most of these systems have been developed keeping in view the latest technologies rather than educational principles and learners' perspective. Education is a service; however, very little research addresses issue of quality of service in educational environment. Therefore, it is important to design a system for e-learning which encompasses the aspects of overall quality perception leading to user satisfaction. In our paper, we have used ELearning Quality model (Uppal, Ali, & Gulliver, 2017), which has been developed to assess perception of holistic service quality. Language has been used as a moderator since in any educational environment learning content is the key, and the language in which this content is delivered is vital. We believe that availability of educational material in local language has significant impact on overall satisfaction of the learner since it reduces the cognitive load of learner. Through Structured Equation Modeling, Exploratory Factor Analysis (EFA) is conducted to investigate the reliability and validity of the measurement model. [ABSTRACT FROM AUTHOR]

Learning through the use of digital media has grown at a rapid pace in the recent years, therefore, use of media has been adopted in many learning programs. The success, however, of these e-learning programs shows varied results. This is because most of these systems have been developed keeping in view the latest technologies rather than educational principles and learners’ perspective. Education is a service; however, very little research addresses issue of quality of service in educational environment. Therefore, it is important to design a system for e-learning which encompasses the aspects of overall quality perception leading to user satisfaction. In our paper, we have used E-Learning Quality model (Uppal, Ali, & Gulliver, 2017), which has been developed to assess perception of holistic service quality. Language has been used as a moderator since in any educational environment learning content is the key, and the language in which this content is delivered is vital. We believe that availability of educational material in local language has significant impact on overall satisfaction of the learner since it reduces the cognitive load of learner. Through Structured Equation Modeling, Exploratory Factor Analysis (EFA) is conducted to investigate the reliability and validity of the measurement model. [ABSTRACT FROM AUTHOR]

Abstract: E-learning, one of the tools emerged from information technology, has been integrated in many university programs. There are several factors that need to be considered while developing or implementing university curriculums that offer e-learning based courses. This paper is intended to specify e-learning critical success factors (CSFs) as perceived by university students. The published e-learning critical success factors were surveyed and grouped into 4 categories namely, instructor, student, information technology, and university support. Each category included several measures. The categorization was tested by surveying 538 university students. The results revealed 8 categories of e-learning CSFs, each included several critical e-learning acceptance and success measures. The level of criticality of each measure was represented by its validity coefficient. Confirmatory factor modeling approach was used to assess the criticality of the measures included in each CSF category. [Copyright &y& Elsevier]