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Purpose. The paper presents the educational workshops on the ways of using information and communication technologies organized in the Public library „Petar Preradović" in Bjelovar for the users of all age groups, carried out in the period from 2012 to 2018. It also addresses the issues of the role of public libraries in the context of user education and lifelong learning, as well as the competencies of librarians to carry out education and inform users on the programs implemented by the library. Methodology. This paper topic is based on the research of the relevant professional and scientific literature that is related to educational workshops and programs for the users in public libraries, research synthesis, critical thinking, and examples of good practice. Results. The research of the relevant professional and scientific literature and the analysis of the examples of good practice of the conducted workshops and evaluating their usefulness from the perspective of the participants, have shown that public libraries can successfully implement various forms of informal education that include lectures, workshops, courses, roundtables, etc., in cooperation with the local community, institutions, and associations in order to improve the information literacy of their users, but also to influence the wider development of society. Value. This paper highlights the value of informal education and lifelong learning in theory and in practice, i.e. it emphasizes the examples of good practice which should serve as guidelines for implementing informal education programs in libraries. [ABSTRACT FROM AUTHOR]