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In Morocco, burnout remains a syndrome that is very little managed, but which nevertheless remains present and significantly affects the aids professions such as call center’s teleadvisors. The aim is to study burnout among call center staff in the Rabat, Sale and Kenitra Region using Maslash's three-dimensional model by detecting the socioeconomic factors that influence it. This study involved 121 individuals (59 men and 62 women) who responded to the MBI and to an informative questionary developed by us. The subjects have a minimum age of 22 years and a maximum age of 60 years and an average age of 31.74± 7.93.On the one hand, 13 subjects (10.74%) have a high risk of burnout, high scores of emotional exhaustion and depersonalization, and low personal achievement. The results of the gender impact were not significant. On the other hand, burnout is rarer in older age groups, which suggests that the experience of age would have a protective effect. Spirituality and sport could also have a protective effect. Burnout, very common in the aid professions, must be prevented in companies screened and taken care of by mental health professionals.

Introduction: The aim of this research is to study the five major personality traits in a sample of call center employees in the Rabat-Salé-Kénitra Region, Morocco. Objectives: Demonstrate the domination of certain personality dimensions over others in this population. Methods: This is a cross-sectional epidemiological study that involved 121 individuals, including 59 men and 62 women with an average age of 31.74 ± 7.93. The personality traits were assessed using the Big Five test. Results: The results show that, (63.64%) of our sample has a more dominant extraversion pole, while (36.36%) of the participants have a more dominant introversion pole. (66.12%) of our study subjects have a dominance of agreeableness dimension, while for (33.88%) of the sample the disagreeableness dimension dominates. Almost parity is observed between those in our sample who have a dominance of the conscientiousness pole (50.41%), and those who have a dominance of the impulsivity pole (49.59%). 74.38% of the participants have a dominance of the neuroticism pole, while (25.62%) have a dominance of the emotional stability pole. (57.02%) has a dominance of the openness pole, while (42.98%) have a dominance of the closedness pole. Conclusions: This study sample is characterized to a large extent by extraversion and agreeableness; moreover this study has shed light on the dominance of the neuroticism trait in this kind of population. However, considering this study concerned only one region, it would be interesting to widen the geography of the survey to acquire more exhaustive results. [ABSTRACT FROM AUTHOR]