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Many of the challenges that the society faces today are enterprise problems. Enterprise systems consist of technological, organizational, and social elements where there is no locus of control. Due to the complex nature of enterprise systems, they are particularly difficult to model and analyze in support of policy analysis. There is a need for accessible methods and approaches to aid those tasked with modeling enterprise problems. To that end, we considered an enterprise modeling methodology that emphasizes a layered view of an enterprise system and evaluated it by applying it to a case study on the intrusion of counterfeit parts in a supply chain. We conclude that the utility of the methodology does not lie in making specific predictions as there are many ways to accomplish that. Rather, the methodology shows promise for two applications: First, integrating diverse expert knowledge and data and communicating that to stakeholders and, second, searching for counter-intuitive results or unintended consequences of a policy option.

The object of research is the processes associated with the organization of the production of consumer goods (CG) at the multi-nomenclature machine-building enterprise (MME). These processes are considered in the aspect of automating the production of consumer goods by creating a special model of knowledge about the current state of production processes. One of the most problematic issues is the complex automation of combined processes for the production of basic products and CGs at MMEs. The solution of this question required the improvement of the formal apparatus for modeling time dependencies. In the course of the research, discrete mathematics methods, in particular set theory and mathematical logic, are used, as well as tools that are known in knowledge engineering, in particular production systems.A temporal model of knowledge and technology is combined with the knowledge base of the decision support system. The peculiarity of this model is the possibility of adequate reflection of asynchrony and parallelism, which is inherent in the processes of CGs production at MMEs. The overall effect of the implementation of the developed model of knowledge will be achieved by reducing the incidence of disruptions in the production program, preserving the professional knowledge of experienced MME specialists in the production of consumer goods. In addition, the use of the temporal knowledge model as part of the intellectual core of the decision support system will ensure the reduction of the MME costs in the organization of production of consumer goods.

Looking at evolution of industrial enterprises, one can observe a tendency of displacement of production processes culture by consumption processes culture. A combination of both is able to ensure optimal planning and utilization of enterprise’s resources. Unfortunately, this subject is not adequately covered by modern literature, but today challenges of resource management are rising. The foundations of scientific industrial management, introduced by F.Taylor and others in the beginning of previous century, do not find practical implementation in modern industry. Authors of the article propose to use resource approach to management of innovations development of enterprise to bring together modern business culture and traditional production culture, and give an example of a specific industrial enterprise. The work makes an effort to contest idea, that resource approach is not capable of considering such factors as speed of technological changes and quality standards, which are important for innovations development of an industrial enterprise.

This article considers the problem of ensuring competitive capacity of an enterprise, and identifies the reserves for increasing it. The focus-on-clients of an enterprise was identified to be the main direction for increasing the competitive capacity. This article features the parameters for assessment of the degree of focus-on-clients of an enterprise, as well as formulae for the said assessment. It also presents methods to evaluate the priority of the criteria. The article contains the model created for evaluating the development of focus-on-clients of the enterprise. This model allows to assess the parameters that influence the degree of focus-on-clients, priority of such parameters, and identify the reserves for improving them. In particular, method for calculating quantitative parameters by converting qualitative parameters into quantitative was introduced. In addition, plan of activities aimed at improving the degree of focus-on-clients and, therefore, competitive capacity of the enterprise, is presented. The article features formulae, functional relations, and calculation of all parameters as well. The model for assessment and development of focus-on-customers presented in the work defines the degree of conformance between the selected strategy and accounting for consumers' preferences when the plan of activities aimed at ensuring competitive capacity of the enterprise is implemented.

In information systems development models are used to represent real and target enterprise systems. Ideally the enterprise could have two basic enterprise models an As-Is model an To-Be model that may integrate all representations of the enterprise relevant to information systems development. Although there are many different suggested approaches how to model the enterprise, no consensus exists of what exactly should be the spectrum of model elements and corresponding to them enterprise artifacts for successful enterprise and information systems development. In this paper we propose an approach of identifying core enterprise model constituents for different systems development settings. The approach is based on the integration of professional knowledge regarding artifacts used in various systems development cases with the variations of a continuous requirements engineering framework that combines traditional requirements identification functions with additional continuous audit, monitoring and analytics activities.

This paper suggests a new type of enterprise models called fractal enterprise models (FEM), with accompanying methodological support for their design. FEM shows interconnections between the business processes in an enterprise by connecting them to the assets they use and manage. Assets considered in the model could be tangible (buildings, heavy machinery, etc.) and intangible (employees, business process definitions, etc.). A FEM model is built by using two types of patterns called archetypes: a process-assets archetype that connects a process with assets used in it, and an asset-processes archetype that connects an asset with processes aimed to manage this asset (e.g., hiring people, or servicing machinery). Alternating these patterns creates a fractal structure that makes relationships between various parts of the enterprise explicit. FEM can be used for different purposes, including finding a majority of the processes in an enterprise and planning business change or radical transformation. Besides discussing FEM and areas of its usage, the paper presents results from a completed project in order to test the practical usefulness of FEM and its related methodological support.

The challenges confronting public extended enterprises are increasing; both complexity and resource limitations necessitate new, more effective organizational constructs. As a path to better public...

This paper made a systematic presenting for the external environment and spatial structure of enterprise innovation and defined the three-dimensional space of enterprise innovation based on the spatial economics and open innovation perspective. The ‘knowledge flow’ was used as an important dimension when delving into the dynamic feedback mechanism between the enterprise innovation and three-dimensional space, forming a systematic recognition for interaction mechanism of three-dimensional space, knowledge flow and the enterprise endogenous innovation. And then, a demonstration based on the structural equation model was used to provide a theoretical basis for the innovation decision of an enterprise. It followed that, the economic space, geographic space and human space all constitute the three-dimensional space of enterprise external knowledge flow. In the open innovation system, the non-rigid boundary of enterprises provides the possibility of the overflow, expansion and penetration of external knowledge. Again, through the mediation of knowledge flow, the dynamic interaction of system dynamics between the three-dimensional space and enterprise endogenous innovation was achieved.

Enterprise models assist the governance and transformation of organizations through the specification, communication and analysis of strategy, goals, processes, information, along with the underlying application and technological infrastructure. Such models cross-cut different concerns and are often conceptualized using domain-specific modelling languages. This paper explores the application of graph-based semantic techniques to specify, integrate and analyse multiple, heterogeneous enterprise models. In particular, the proposal described in this paper (1) specifies enterprise models as ontological schemas, (2) uses transformation mapping functions to integrate the ontological schemas and (3) analyses the integrated schemas with graph querying and logical inference. The proposal is evaluated through a scenario that integrates three distinct enterprise modelling languages: the business model canvas, e3value, and the business layer of the ArchiMate language. The results show, on the one hand, that the graph-based approach is able to handle the specification, integration and analysis of enterprise models represented with different modelling languages and, on the other, that the integration challenge resides in defining appropriate mapping functions between the schemas.

Modern business organizations experience increasing challenges in the development and evolution of their enterprise systems. Typical problems include legacy re-engineering, systems integration/interoperability, and the architecting of the enterprise. At the heart of all these problems is enterprise modeling. Many enterprise modeling approaches have been proposed in the literature with some based on ontology. Few however adopt a foundational ontology to underpin a range of enterprise models in a consistent and coherent manner. Fewer still take data-driven re-engineering as their natural starting point for modeling. This is the approach taken by Business Object Reference Ontology (BORO). It has two closely intertwined components: a foundational ontology and a re-engineering methodology. These were originally developed for the re-engineering of enterprise systems and subsequently evolved into approaches to enterprise architecture and systems integration. Together these components are used to systematically unearth reusable and generalized business patterns from existing data. Most of these patterns have been developed for the enterprise context and have been successfully applied in several commercial projects within the financial, defense, and oil and gas industries. BORO's foundational ontology is grounded in philosophy and its metaontological choices (including perdurantism, extensionalism, and possible worlds) follow well-established theories. BORO's re-engineering methodology is rooted in the philosophical notion of grounding; it emerged from the practice of deploying its foundational ontology and has been refined over the last 25 years. This paper presents BORO and its application to enterprise modeling.

The user adaptive enterprise application is a software system, which adapts its behavior to an individual user on the basis of nontrivial inferences from information about the user. The objective of this paper is to elaborate a conceptual model of the user adaptive enterprise applications. In order to conceptualize the user adaptive enterprise applications, their main characteristics are analyzed, the meta-model defining the key concepts relevant to these applications is developed, and the user adaptive enterprise application and its components are defined in terms of the meta-model. Modeling of the user adaptive enterprise application incorporates aspects of enterprise modeling, application modeling, and design of adaptive characteristics of the application. The end-user and her expectations are identified as two concepts of major importance not sufficiently explored in the existing research. Understanding these roles improves the adaptation result in the user adaptive applications.

Enterprise transformations are fundamental changes in an organization. Such changes typically affect different stakeholder groups (e.g., program managers, business managers) that exhibit a significant diversity regarding their members’ knowledge, goals, and underlying assumptions. Yet, creating shared understanding among diverse stakeholder groups in transformations is a main antecedent for success. The paper analyzes which properties of enterprise architecture models contribute to syntactic, semantic, and pragmatic capacities which helps to create shared understanding among stakeholder groups involved in enterprise transformation. The differences among stakeholder groups are assessed through the lens of knowledge boundaries, and enterprise architecture models are assessed through the lens of boundary objects. A research model is developed and empirically tested that describes which boundary object properties are required to overcome three progressively complex knowledge boundaries – syntactic, semantic, and pragmatic. The findings show which boundary object properties contribute to a respective capacity needed to overcome each of the three knowledge boundaries. Specifically, the results show that for (1) a syntactic capacity, concrete and modular enterprise architecture (EA) models are helpful; (2) a semantic capacity, visual EA model properties are relevant, and (3) a pragmatic capacity, broad stakeholder participation is conductive.

The development of Web 2.0 and its social application lead to the appearance of Enterprise 2.0. Based on the discussion of self-organization of enterprise knowledge system in Enterprise 2.0, this paper built a super-network model integrated the interpersonal network and the knowledge object network as well as the definition of the super-network structure entropy. Take the knowledge governance as a regulator variable between enterprise knowledge system and its environment, a relationship between the performance of knowledge collaboration and structure entropy has been built, then a Logistic Growth Model has been proposed to analysis the self-organization process.

In this paper an approach to the problem of dynamic modeling and management in an integrated intellectual scientific, manufacturing, infrastructure, educational and social environment of the industrial cluster based on the structure of processes and mathematical processing of statistical data is discussed. The paper highlights methodology of clusters model constructing, quantitative estimates of individual enterprise opportunities, technological capabilities of the enterprise as a whole, the transition from the enterprise to the cluster. An important infrastructure investment project application for cluster enterprise general combined automobile cargo transportation system is considered.

An employee profile record within a human resource management department includes information about the employee's past activities within the enterprise. These profile records are valuable sources of information for any enterprise. Using this information requires an intelligent enterprise information system. In this study, we emphasize the importance of having detailed analyses on the employees' knowledge base within an enterprise by applying dynamic social impact theory. We argue that the richer the knowledge base within an enterprise with respect to its human and social capital is, the more it can empower its employees to be creative and innovative during group works. We propose a framework for effectively modeling the ever-changing knowledge bases of big enterprises for delivering optimal and automated team composition techniques. Our discussions cover the complete pipeline from data management and knowledge modeling, via graph analysis, to decision support services.

For organisations, there is a lot of duplicate information, vast volume of data, enormous news and publications, which requires real time enterprise systems to discover useful knowledge. A real time enterprise system can be developed based on Service-Oriented Architecture (SOA) and Component based Development (CBD). However, current SOA and CBD have limitations to upgrade itself since they are very costly and time consuming. It is extremely hard to predict the future services and components in a pre-designed enterprise system. Therefore, the proposed research aims to help enterprise systems to predict services and components by adding a creative data mining step in enterprise system, so that existing data in both external and internal enterprise system will be reused for organisations to save budget and time. Traditionally, data mining and data analysis aim to predict, rather than to create. For the purpose of satisfying the business needs and developing data mining techniques, the proposed research reverses the objectives of data analysing, by introducing the Sense-Experience-Knowledge Framework (SEK framework). The approach is adopted to solve the problem by modifying the data mining process, the services and components of enterprise system will be created then predicted to fulfill the characters of reuse. The proposed research theoretically provides a unique viewpoint of reusing business related information. Further studies and application should be researched in next stage.

In the over-speed changing environment, the fundamental problem of the enterprises to solve is to find out what management thought and principles to be followed to realize the rapid development and to ensure the lasting success of the enterprise. Therein, the changing of the external environment and life shortening of the enterprises are the two basic environmental characteristics of the environment where the enterprise exists. Find out the guiding theories and principles during the process of management, and use these theories and principles to guide the enterprises to cope with these varied elements in a dynamic environment so as to gradually simplify the overall management of the enterprises, which is the basic characteristic of enterprise management today. The enterprise management is such systemized and acclimatized that the system theory and contingency theory become the two optimal basic principles for guidance of enterprise management.

With the application of logistic chain administration technology, enterprise e-business has welcomed the period of inter-enterprise information integration. The inter-enterprise distributive Work flow System, as a cooperative technology, holds a vital position in the enterprise e-business. The paper attempts to analyze the weakness of the widely-used work flow System nowadays and put forward a new work flow System, which is based on Web Service and accords with the traits of distributive system. Then the author indicates that this work flow will play an important role in enterprise e-business under the strategy of Advanced Manufacture.

With the acceleration of enterprise information, office automation system had already become an important content of enterprise modernization. Enterprises realized office automation which could optimize management organization, increase coordination office ability and increase the efficiency of the enterprise's decision-making. The paper was based on the workflow technology to carry on the document management module’s design and implementation in the enterprise office automation in order to achieve the enterprise document automatic functions of approval.

Network as a new carrier of information dissemination, has gradually become the important channel of network enterprise image. This paper discusses the times of electronic commerce. Enterprise network's image meaning, analyzes the transmission characteristics of the network, the author put forward the strategy of the enterprise website image creation.

The effective coordination of enterprise information resources is maintaining its consistency, integrity and efficient utilization of inevitable requirement, but also is the main means to solve the information resource content and structure is becoming more and more diversified and complex. To realize the effective and efficient means of information coordination is the standardization of information resources, structured and hierarchical organization and management. This article first discusses the necessity of enterprise system integration, and put forward the basic principle of the integrated system. For the corresponding implementation method, this paper studied the enterprise information system integration framework based on message, overall design, system access and the message interaction design and data integration model design, to explore the access instant feasible scheme of information sharing between enterprises and internal data and external between enterprise and enterprise.

Against the background of Chinese construction enterprise constructing learning-oriented enterprise, this essay probes into the methods of evaluating the implementation effect of Chinese learning-oriented construction enterprise. The evaluation system of implementation effect of Chinese learning-oriented construction enterprise is constructed from four aspects, i.e. social satisfaction, interior operation, financial position as well as learning and growth and evaluation model of implementation effect is also built based on matter-element model.

With the speeding up of economic globalization, the survival and development of enterprise faces unprecedented pressure. The maturing information technology creates conditions for enterprises to improve management level. ERP system which integrates the enterprise management, business process, basic data, manpower material resources, computer hardware and software resources, is the product of enterprise management thought and advanced information technology, providing a strong incentive for enterprise operation and development. This paper analyzes the characteristics of the Chinese enterprises in the process of implementing ERP system, and the ERP system in the different stages of enterprise applications is studied, build methodology for a reference model of ERP rapid implementation based on enterprise.

University as a social enterprise has become the dominant response to the challenge of bringing up an engineer as a first-rate technical expert who acts as a social agent, rather than just a technician, with a “broad understanding of the social and philosophical context in which he will work” [3]. Aim of the research is to analyze student engineers' Enterprise 3.0 application in engineering curriculum. The meaning of the key concepts of university as a social enterprise, engineering curriculum and Enterprise 3.0 is studied. Explorative research has been used. The empirical study was conducted at Riga Technical University, Riga, Latvia, in 2011. Descriptive statistics was implemented for primary data analysis. The findings of the research allow drawing the conclusions on the favourable context of Enterprise 3.0 application in engineering curriculum as the student engineers' knowledge and attitude towards Enterprise 3.0 application are positive. Direction of further research are proposed.

The resource allocation problems of virtual enterprise were analyzed by introducing the content of the virtual enterprise resource management and classifications. From the task decomposition of virtual enterprise, the enterprise business process reengineering (BRP) and enterprise resource planning (ERP) were introduced into the actual operation on resource allocation of virtual enterprise. The framework model, which was based on artificial intelligence body hierarchical Multi-Agent system, was put forward. Finally, through constructing the operation of the management system of virtual enterprise partners, it proved that the resource allocation model which was put forward in this paper could effectively meet customer needs and reduce the enterprise cost.

The smooth operation of virtual enterprise to obtain the expected profits, they must avoid the risks successfully, and virtual enterprise risk management system is an important guarantee of risk aversion. In view of its characteristics of distribution, dynamic complexity, the virtual enterprise risk management system is developed based on Web and multi-agent technology. Not only to meet the Distributed and heterogeneous of virtual enterprise operating environment, reflect the Independence of partner, and the complex relationship between the partners, but also provide decision support for decision-maker, and the system has strong robustness and reliability.

The problems of classification and aggregation of planning objects for a multi-field enterprise are examined. A methodology for building a hierarchical structure of information objects used at various enterprise management levels is offered.

Contemporary information modeling of enterprise systems only focuses on the technical aspect of the systems, though it is known that they are social-technical (socio-tech) systems in essence. In fact, there are many lessons that can be learned from failures in the management of enterprise systems, which range from a small one (e.g., failure to install a printer driver) to a large one (e.g., nuclear power plant post-accident management). This paper, therefore, proposes that the enterprise system should be viewed as a socio-tech system. The paper presents a novel integrated approach to information modeling of socio-tech enterprise systems. In particular, the approach integrates object-orientation, systems-dynamics (as a means to represent high-level dynamics), and aspect-programming. The paper discusses an example to illustrate how the proposed approach works.

The construction of enterprise education system in Chinese universities is based on teaching characteristics of universities, and shall rationally design and implement in terms of curriculum setting, class hour arrangement, determination of teaching content, setting of enterprise education activities, establishment of enterprise education platform etc, to promote formal and standardized implementation of innovative enterprise education in universities. Therefore, this paper analyzes and discusses about constitutions of enterprise education system.

This work investigates the use of enterprise models for service configuration with a focus on knowledge related to organizational roles. Starting from an industrial case, it presents an approach to extract a role’s information demand from an enterprise model and to use this as initial configuration for agent-based services. In addition to the meta-model included in the enterprise modeling language, the use of a common ontology is proposed which captures both, the perspective of information demand and services. The architecture of the agentbased services is following the idea to characterize all actors by their roles and to represent them by sets of services. This approach facilitates self-organization in the service level. The main contributions of the paper are (1) to show that a role’s information demand is relevant for service configuration, (2) to present a way of extracting information demand from enterprise models, and (3) to extend an approach for SOA-based enterprise representation with information demand.

The purpose of this research is examining the influence of organizational learning and knowledge management in enterprise resource planning implementation. This study is based on organizational learning, knowledge management and enterprise resource planning implementation. This research did not test all organizational factors and focus particularly on knowledge management capacity and absorptive capability. Enterprise resource planning implementation successful is a must. In today’s global and competitor in business, enterprise resource planning is becoming one of the main tools to achieve competitiveness in business. Enterprise resource planning is an infrastructure to create and maintain business to improve front-office and back-office efficiency and effectiveness. This study is significant to bring new thinking in determines the key antecedents to successful enterprise resource planning implementation based on knowledge management perspectives and it will helps to understand the key success factor in enterprise resource planning implementation.

Enterprise management systems are complex and large information systems which support business processes of an enterprise. This entails dealing with issues such as the precedence between tasks and activities within a process, as well as resources, roles and enterprise assets involved. These characteristics state that the processes modeling phase that compose the system play a relevant role. Both the description and validation of processes are very important because undetected mistakes in this phase will have a negative effect in the upcoming phases and in the final system quality. This paper deals with description and validation of enterprise management process through a framework that combine some technologies that have great acceptation in both software researchers and developers. The framework is based on the paradigm of Model Driven Architecture and is complemented with ontologies which raise the possibilities to semantically validate the business processes.

Many industrial enterprises acquire disparate systems and applications over the years. The need to integrate these different systems and applications is often prominent for satisfying business requirements and needs. In an effort to help researchers in industrial informatics understand the state-of-the-art of the enterprise application integration, we examined the architectures and technologies for integrating distributed enterprise applications, illustrated their strengths and weaknesses, and identified research trends and opportunities in this increasingly important area.

This paper describes a research roadmap for the Enterprise 2.0 aka Social Enterprise. This roadmap consists of issues that hinder the Enterprise 2.0 adoption and identifies some solutions that could overcome these issues. In response to these issues, three research directions are developed and focus on how to design, coordinate, and monitor an enterprises business processes from a social perspective. The social design injects social elements into business processes. The social coordination addresses conflicts that affect these processes successful completion. Last but not least the social monitoring tracks the messages that are exchanged during this completion.

Aircraft manufacturing is typically characterized by large, highly complex end items that require a great deal of human assembly resources. For large scale operations producing complex items at high volumes, management oversight is broken down into discrete areas that operate as internal suppliers/customers to each other. While the scale of the production system lends itself to this decomposition, global efficiency can suffer in such a scenario (based on internal managerial and political dynamics). This paper presents an enterprise model for optimizing a large scale, high volume assembly operation based on the minimization of the variability between labour capacity and labour demand.

This article innovatively puts forward that in the research of Chinese enterprise information practice, the construction of enterprise information capability should be combined with the enterprise information behavior. Firstly, on the basis of other scholars studies at home and abroad, the concept model of enterprise information capability is proposed; Secondly, the enterprise information behavior is divided into three types, the user, the IT staff and the organization information behavior, then the mechanism of how enterprise Information behavior acts on the formation of information capacity during life cycle of information system (IS) is discussed, at last the formation model of the enterprise information capability is brought forward.

The informationalization construction is playing an increasingly important role for the development of enterprise group.However, there are problems that enterprise group has to be faced with, like the rapid growth of data, the continuous increase in purchase and maintenance costs of software and hardware equipment, the overlapping allocation of IT resources and so on. To solve these problems, a hierarchical model of intensive management of IT resources of enterprise group based on cloud services was established, and intensive management modes of software, hardware and knowledge of enterprise group were proposed as well.

Organisational culture is nowadays considered one of the key factors of industrial enterprise performance optimization. It is the appropriate organisational culture that enables human resources to activate the other resources of an enterprise and so optimize their utilization. At the same time, it is obvious that one of the conditions for success is understanding the value and importance of human resources that are crucial for success of an enterprise itself. For this reason, it is very important to pay attention to development of industrial enterprise culture. However, creating of enterprise culture cannot be a single activity. There should be a continual systematic process including application of complex training programmes for the employees.

According to the characteristics of the discrete manufacture enterprise, analyze the existing problems in modern enterprise of production process , Develop a digital factory integrated information system which is suitable for manufacturing enterprise , Put forward the necessity of PDM/MRP/ERP for manufacturing enterprises , MES system is analyzed emphatically in the digital factory integrated information system which is of great importance and indispensability, Digital factory integrated information system adopts modular development technology, And have applied in some manufacturing enterprise.

As the profits of manufacturing enterprises come under ever increasing pressure, the transformation of the enterprise development mode becomes urgent. The implementation of modern manufacturing services (MMS) helps to improve an enterprise's profits and enhance its competitiveness and has become one of the best ways to transform and upgrade enterprises. The implementation of MMS needs a methodology to guide evaluation of an enterprise's current service development phase and level. In this article, first a universal Enterprise Manufacturing Service Maturity Model (EMSMM) was proposed, which contains four service phases and two service levels. Second, a building methodology for the EMSMM for a specific industry was put forward. Third, an evaluation methodology for enterprise MMS phases and levels was provided. Finally, the adoption of these methods by a Chinese manufacturing enterprise was described. The results show that the EMSMM can provide effective scientific decision-making for an enterprise's current...

PurposeAn enterprise social network (ESN) is part of the landscape of information reform by enterprises, using Web 2.0. In terms of the marketing targets of typical Web 2.0 techniques, enterprise knowledge sharing in Web 2.0 can be classified into different types (individual interaction type, group interaction type, social interaction type, real‐time interaction type and delay interaction type). The purpose of this paper is to summarize the features and modes of different enterprises' knowledge sharing and study enterprise knowledge sharing quantitatively from an ESN perspective by selecting real‐time interaction type as the case.Design/methodology/approachBecause of the area of research, the authors supplemented social network analysis (SNA) with a mathematical modeling method and additional in‐depth interviews.FindingsThe Web 2.0 era provides the opportunity to quantify knowledge sharing. Also, SNA can quantitatively and visually diagnose the knowledge sharing status of the enterprise and guide the enterprise's knowledge‐sharing process.Research limitations/implicationsOnly a case study regarding real‐time interaction type is presented; other types of interaction are not studied empirically.Practical implicationsSNA, combined with a mathematical modeling method and additional in‐depth interviews with team leaders or key managers in organizations, can diagnose quantitatively, visually and comprehensively the knowledge‐sharing status of the enterprise.Originality/valueThis paper systematically summarizes the features and modes of Web 2.0 enterprise knowledge sharing, and the multiple‐method research design represents a sound approach to targeting enterprise knowledge sharing.