1. The effect of nonmodifiable physician demographics on Press Ganey patient satisfaction scores in ophthalmology
- Author
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Suzanne M. Michalak, Laura B. Enyedi, and Paramjit K Bhullar
- Subjects
Male ,medicine.medical_specialty ,genetic structures ,MEDLINE ,Affect (psychology) ,03 medical and health sciences ,0302 clinical medicine ,Patient satisfaction ,Physicians ,Surveys and Questionnaires ,Physician demographics ,Humans ,Medicine ,Child ,Reimbursement ,Demography ,Retrospective Studies ,Retrospective review ,business.industry ,eye diseases ,Ophthalmology ,Patient Satisfaction ,Family medicine ,Pediatrics, Perinatology and Child Health ,030221 ophthalmology & optometry ,Female ,Metric (unit) ,business - Abstract
Press Ganey patient satisfaction scores are increasingly being used as a physician quality metric. In this retrospective review of over 25,000 patient surveys for 61 ophthalmologists, pediatric ophthalmologists and neuro-ophthalmologists received significantly lower patient satisfaction scores than their peers, suggesting that the problem for which a patient seeks care may affect whether he or she is satisfied with the care received. These findings should be taken into account when considering the validity of Press Ganey scores as an equitable, modifiable measure of physician performance, especially when considering factoring these scores into physician evaluation and reimbursement.
- Published
- 2020
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