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Decisions are a result of choices made between several alternatives and will affect all participants in the decision-making process. In this paper we analyze the Monte Carlo simulation as an important management tool in evaluating decisions under risk. The method is particularly useful in simulating decision problems. For example, the profit that could be achieved if a company launches a new product may depend on a number of factors (market share, advertising, production costs, launch costs, the lifetime of the product, etc. The company manager should identify all factors that could affect profit and then to consider the large number of ways in which these factors may interrelate. In such situations it is recommended company manager to divide the problem into smaller parts, asking him to estimate the probability distribution for market share, for advertising, for the cost of launch. Once they were obtained it can be determined their combined effect in order to obtain the probability distribution of profit. Through computer can generate a large number of possible combinations of situations where you choose a particular course of action. Upon completion of the simulation possible combination will be generated mostly while the least possible combination will be generated less frequently. For exemplification we selected a company producing shoes in Cluj market who wants to launch a new model for autumn-winter 2013-2014. In the current period the company has limited production capacity, has a number of additional contracts honored and general economic crisis situation makes money availability to be extremely limited. Accordingly, the company will have to choose a single product to be launched next season. The company will have to decide which of the two new products to be launched on the market: a model of boots for men in business class or a new model of women\'s boots of the same class business. The company is not sure either production costs or sales level. Profit estimate involves going through several phases, and the first of these relates to the identification of factors that may or may influence the profit for both products.

Communication process plays an important role in everyday life and much more in organizations, in general and in banking organizations, in particular. Because of the dynamic of banking environment, any change raises suspicions in customer perceptions, so, there is needed a special attention to the communication process considered in terms of internal and external perspective. This paper aims to analyze internal and external communication of three banking institutions and their impact on quality of services provided, viewed from the perspective of customers. From the research conducted a series of internal communication problems were noticed, namely the horizontal communication, which, once resolved, could positively influence service quality. Also there was found an awareness of the importance of communication between employees and customers, aspect noted by both investigated categories. [ABSTRACT FROM AUTHOR]