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Communication skills are highly sought after by employers, as industry reports repeatedly show. At the same time, those reports also reveal that many employers are dissatisfied with their newly hired graduates' communication skills. In addition, increasing globalisation has led to the call for 'global graduates' who can function well in culturally diverse contexts. Considering both aspects, it is important, to explore which factors help foster students' global communication skills. This paper investigates this issue, testing the impact of potential factors identified from previous literature. Data was collected from 2359 students in seven different institutions located in five different countries. A linear regression model was tested to identify those factors which most contribute to global communication skills development. Results show that motivation to improve communication skills and the experience of social and academic integration into the campus community made the most significant contribution to participants' higher levels of global communication skills development. Besides, students who were presented with relevant opportunities and support from their respective institution and those engaged with foreign languages also demonstrated higher levels of global communication skills development. The paper concludes that for students to acquire the communication skills needed for working successfully in diverse contexts, and hence to become 'global graduates', it is essential that they venture out of their comfort zones and engage with the diverse campus community. At the same time, this engagement requires universities' guidance and support to help maximise the learning gains from such intercultural encounters.

International students form an important element of most universities' internationalisation strategies, especially for research and the recruitment of high calibre PhD students (PGRs). Despite the numerous studies of PGRs' post-arrival experiences, there is a major dearth of research into their pre-arrival, application experiences. Given the worldwide competition for high calibre PGRs, along with impact posed by the COVID-19 pandemic and by Brexit for the UK, it is vital for universities to ensure that factors clearly under their control, such as the information on their websites and the way they communicate, are as informative and helpful as possible. In this article, we draw on social media data to examine the challenges and uncertainties that Korean PGR applicants experienced in navigating the process of applying to UK universities. The paper compares their confusions with information available on university websites and recommends a series of points that higher education institutions should check for. It also reveals and discusses issues associated with communication. While the data has been collected from Korean social media websites, we argue that our paper has broader relevance for the following reasons. First, the same fundamental intercultural issues--different educational systems and different background knowledge--apply to PGR applicants from other countries and so their queries are likely to be similar or comparable. Second, the insights gained from social media websites to facilitate the application process and thereby enhance recruitment can usefully be applied to other countries and levels of study, in a way that has rarely been done to date.

Many universities in different parts of the world are seeking to enhance the cultural diversity of their staff and student body and yet repeated studies have shown that good integration can be difficult to achieve. Although several studies have examined the reasons why such integration is difficult, there has been very little research into the actual process of social integration. This paper addresses this gap through a qualitative study of intercultural learning. Students were asked to focus on a behaviour that was personally or professionally important to them but that they were having difficulty adapting to. The paper reports the varying, unfolding experiences of six of these students as they faced the affective, behavioural and cognitive challenges of adjusting to different greeting patterns and the strategies they used for gradually overcoming them. Drawing on the literature and the findings, an intercultural growth model is proposed. The paper ends with a discussion of the implications of the findings for enhancing social integration at university.

According to UNESCO statistics, the People's Republic of China (PRC) sends far more students to study overseas than any other country in the world. Similarly, from the receiving countries' point of view, PRC students form by far the highest proportion of international students. In many respects, this is a success story, but it also poses a number of risks to universities. This paper focuses on one of those key risks that of student dissatisfaction (including from PRC students themselves). Using a sequential mixed-method study, it addresses two research questions: (a) Chinese students' level of satisfaction with their social integration into the university community and (b) the barriers that Chinese students' perceive in becoming more socially integrated into the university student community. The research finds that many Chinese students are dissatisfied with their range of friendships and that they find it more challenging to socialise with students of other nationalities than other students do. They point out a number of barriers to integration, with cultural distance playing a major role, but also argue for the impact of individual factors. The paper concludes by considering the implications for universities and suggestions for further research.

According to a recent report, the top skill that employers are looking for in graduates is an ability to work collaboratively with teams of people from a range of backgrounds and countries. So as universities seek to internationalise, an important question is how successful they are in developing this skill. Both research and anecdotal evidence suggest that it is a challenging task and that universities are struggling to achieve it. In this paper, we report a study on working in mixed national groups and its relation to intercultural skills. A total of 2000 students at a UK university responded to a questionnaire that had both closed and open questions. A range of statistical analyses were carried out on the quantitative data, and the open-ended comments were analysed thematically. The responses were compared across national/regional clusters and our findings indicate that mixed national group work is widely perceived across the clusters as enriching and not particularly challenging. Correlations indicate that students perceive such group work as more important for the development of intercultural skills than cross-national friendships.

International collaborations are frequently mentioned in university strategies as a way of promoting internationalization, often in relation to achieving greater connectivity among staff from different backgrounds. Much less explicit attention is paid to the underlying rationale for facilitating such connectivity, or the challenges academic staff may face in participating in such collaborations. In this article, the author argues that failure to pay adequate attention to such interaction issues can hinder the added value that international projects can offer and that much greater attention needs to be paid to the collaboration process itself in order to maximize benefits. The author analyzes the interaction experiences of staff who participated in a set of Sino-British collaborative e-learning projects and reports and illustrates the key challenges they faced and the ways in which they responded. The article concludes with a number of implications and recommendations for personnel involved in researching, planning, and/or participating in international education collaborations. (Contains 1 figure and 3 notes.)

This paper reports an empirical study of the psychological and sociocultural adjustments of two cohorts of Chinese students taking a foundation course in English language at a British university. Using Zung's (1965) Self-Rating Depression Scale and a modification of Ward and Kennedy's (1999) Sociocultural Adaptation Scale, quantitative data were obtained on the students' adjustment experiences, and these were correlated with other variables such as grade point average, age and length of stay in Britain. Interview data provided a richer picture of their experiences. The study found that the majority of students had few psychological or sociocultural adjustment difficulties. Nevertheless, social interaction with non-Chinese was consistently identified as problematic and this, as well as difficulties in adjusting to daily life, were very highly correlated with psychological stress. End-of-course grade point average was found to be negatively correlated with the psychological stress experienced near the beginning of the academic year. The paper calls for further research to follow up these findings, and concludes with a list of suggestions for universities to help address overseas students' psychological and sociocultural adjustment needs.

Explores British and Chinese conceptions of the typical degrees of power and distance/closeness in the tutor/postgraduate student role relationship. Results reveal substantial conceptual differences that were effected by the culture-level, in relation to power distance, value. Results are discussed in terms of differing concepts of leadership and the compatibility/incompatibility of power and distance/closeness. (GR)