Search

This article proposes a new definition of the concept of hospitality organizational culture. It identifies its components/dimensions and suggests a conceptual framework for determining the effect of practicing a hospitality organizational culture in nonhospitality industries such as health care and retail. [ABSTRACT FROM AUTHOR]

Understanding patient experience is crucial as it influences patient satisfaction, perceived quality of healthcare services, loyalty to physicians and providers, as well as patient health and well-being. However, the multidimensional, long-lasting, affective, and dynamic nature of patient experience demands using new metrics and emerging methodology for measurement. This research note aims to review the potential approaches to measuring patient experience in healthcare, provide a typology of patient experience metrics, and call for further research on evaluating patient experience and analyzing its effects on health outcomes. • Patient experience influences satisfaction, perceived service quality, and loyalty to healthcare providers. • Patient experience has effects on patient health and well-being. • The multidimensional nature of patient experience demands using emerging methodology. • Patient experience metrics include patients' interactions, perceptions, affect, and outcomes. [ABSTRACT FROM AUTHOR]

Purpose - The purpose of this paper is to report on how the University of Central Florida's (UCF's) Rosen College of Hospitality Management (RCHM) has established a long-term and successful partnership with the hospitality and tourism industry in Central Florida. Design/methodology/approach - A case study approach was followed and the findings and examples reported in this paper were drawn from official documents and the authors' personal experiences. Findings - The RCHM, one of the leading hospitality and tourism colleges in the world, has established and maintained successful partnerships with hospitality and tourism organizations in the Central Florida region. Over the years, industry partners have committed significant resources to the RCHM. In return, the RCHM has supported the industry by providing trained students and graduates, along with numerous research and consultancy projects. These successful partnerships were accomplished through mutual trust, an understanding of each other's needs and expectations, and successful collaboration between key industry owners/executives and senior administrators of the RCHM and UCF. Research limitations/implications - This study implies that the establishment of strong partnerships between hospitality and tourism organizations and hospitality colleges requires college administrators to work closely with industry owners/executives to build mutual trust, personal friendships, and a common understanding of industry needs and expectations. Future studies may investigate similar successful industry-university partnerships. Practical implications - This study provides examples on how a hospitality college can form long-term and successful partnerships with hospitality and tourism organizations. Originality/value - There are few studies that provide evidence of successful partnerships between hospitality colleges and hospitality and tourism organizations. [ABSTRACT FROM AUTHOR]

Presents an introduction of the December 2004 issue of "International Journal of Hospitality Management."

The article presents information about the International Journal of Hospitality Management's Annual Prize for Best Paper 2004. The award was established in 2003 to recognize and acknowledge exceptional and original contributions to the field. The prize has a value of U.S. $3,000. The winning paper is selected on the basis of the following criteria: originality, relevance to the field, significance and potential impact, contribution to theory and clarity. The winner of the Annual Prize for Best Paper 2004 is Dr. Glenn Ross of James Cook University's School of Business. His paper entitled "Ethics, Trust and Expectations Regarding the Treatment of Disabled Staff Within a Tourism/Hospitality Industry Context" was published in the December 2004 issue of the "International Journal of Hospitality Management."