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Purpose - Reports on the trial of an automated order routine for the University Library in Newcastle which began in April 1966. Design/methodology/approach - Presents the author's experiences of the manual order processing system, and the impetus for trialling an automated system. The stages of the automated system are described in detail. Findings - Time spent on processing recommendation slips was reduced by 30 percent using the automated system. Important data and printouts can be produced which should lead to a reduction in clerical time and enable accounting to be done automatically. Originality/value - The paper has historical value. [ABSTRACT FROM AUTHOR]

Purpose - To report on the collaborative project between Newcastle University Library and 3M which aimed to increase self-issue levels using six sigma methodology. Design/methodology/approach - The six-month long project is outlined and gives an insight into the process improvement methodology called six sigma. An explanation of why we ran the project is given and the Define, Measure, Analyse, Improve, Control (DMAIC) phases of the six sigma are described. Findings - Outlines the long and short term measures which were needed to improve the self-issue service. Practical implications - Useful source for other libraries who may wish to improve their self-issue levels. It is also useful for those who are interested in the use of six sigma in the service sector, more specifically in an academic library. Originality/value - It was a unique project in that it was the first time 3M had collaborated with a UK academic library on a six sigma project and the first time Newcastle University Library had engaged in this type of process improvement exercise. It shows how in working objectively together both parties improved the self-issue service in a systematic way. [ABSTRACT FROM AUTHOR]