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Recent earthquakes in India, El Salvador and Seattle should serve as reminders to insurers, risk managers and business owners that they need to be prepared for the next big quake. [...]

Customers are among the important forces driving change in the insurance business. As consumers ourselves, we can appreciate the desire to have access to personalized information and more interactive relationships [...]

Customers are among the important forces driving change in the insurance business. As consumers ourselves, we can appreciate the desire to have access to personalized information and more interactive relationships [...]

The recent crisis in the financial world has introduced us to a number of new terms and acronyms. A year ago, who had even heard of a collateralized debt obligation, [...]

You may recall the television ad where a woman talking on her cell phone walks mindlessly into a busy intersection. As drivers hit their brakes and sigh with relief for [...]

On a recent family trip to Orlando, I was awestruck by the extent of marketing and merchandising at the theme parks. As children's author Dr. Seuss wrote, 'Oh, the thinks [...]

You, like most people, probably think you're providing great service to your clients. But things may not be quite as rosy as you believe. A survey by communications counseling firm [...]

French author Antoine de Saint-Exupery once said, 'A goal without a plan is just a wish.' There is no evidence that the author of The Little Prince ever worked in [...]

AS Sir Francis Bacon said, 'knowledge is power.' One of the best lessons I learned as a novice in the insurance business was the value of knowing and understanding all [...]

I recently attended a clinic for basketball coaches, and the speakers that day, some very successful college and high school coaches, covered a wide variety of topics. But through it [...]

I began my insurance career in the spring of 1988 as an underwriting trainee for a national company. During my first week, the president of our company was to visit [...]

If you knew people who did not have health-care insurance, you would probably give them a lecture as to why they should have it. You might advise them why it [...]

In his book, The World is Flat, columnist Thomas L. Friedman of The New York Times provides a glance back at numerous changes in the history of civilization. The amazing [...]

It has been said that there are three types of people in the world: people who make things happen, people who wait for things to happen, and people who say [...]

It has been called the Rodney Dangerfield of catastrophes. While most of the attention for catastrophe losses goes to windstorms, earthquakes and now, terrorism, it is the peril of flood [...]

When I started working for a reinsurance company five years ago, I thought my biggest challenge would be mastering pricing techniques used in the reinsurance world. Even as an experienced [...]

A rear-view mirror look at the 1990s shows that many changes and progressions occurred in the business world and in the insurance industry. We started the decade, for example, lauding [...]

The recent return to basics in the world of underwriting has placed a renewed emphasis on the underwriting audit process. With scores of new corporate programs and procedures being put [...]

Suppose that you went into a grocery store to buy a dozen eggs. When you got home you realized that there were 16 eggs in the box. The next time [...]

'Know your enemy, and in 100 battles you will never be defeated.' --Sun Tsu, from Art of War One of my neighbors manages a store for a large home improvement [...]

A few years ago, I was an assistant basketball coach at a suburban Philadelphia high school. We had a very talented team and expectations were high, but we lost three [...]

There's an old expression: 'Everyone wants to go to heaven, but no one wants to die.' While the state of the insurance market may not be exactly heavenly, it is [...]

In the excellent book, Jack--Straight from the Gut, former GE Chief Executive Jack Welch spends a lot of time talking about the benefits of having a highly trained staff. As [...]

The improving condition of the property marketplace is a welcome change. Years of premium decreases have left most companies with books of property business that are underpriced, sometimes severely. While [...]