6 results on '"Krishnan, Satish"'
Search Results
2. Citizen engagement in co-creation of e-government services: a process theory view from a meta-synthesis approach.
- Author
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Khan, Anupriya and Krishnan, Satish
- Subjects
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INTERNET in public administration , *MUNICIPAL services , *DELIVERY of goods , *KNOWLEDGE base , *CITIZENS - Abstract
Purpose: The purpose of this study is to develop an in-depth understanding of the overall process of facilitating co-creation of e-government services, focusing on the government's role in fostering citizen engagement. Design/methodology/approach: This study conducted a meta-synthesis of qualitative case studies encompassing analyses on a case-specific level followed by syntheses on a cross-study level. Findings: Through meta-synthesis, the study developed an integrated framework, the process theory view of enabling co-creation of e-government services, illustrating how co-creation could be initiated and facilitated by the government. Research limitations/implications: By providing critical insights into co-creation steps, the process theory view offers a holistic theoretical understanding of enabling co-creation by identifying factors driving and motivating governments to initiate co-creation activities, interpreting the prerequisites for co-creation and the importance of impact assessment. Practical implications: This study offers important implications for public authorities, administrators and policymakers by helping them enhance their knowledge base on the co-creation process to facilitate a higher level of collaboration between citizens and government for effective and efficient public service delivery through e-government. Originality/value: While it is widely acknowledged that citizen engagement is crucial for improving and transforming the development and delivery of e-government services, it is equally recognized as a challenging and complex task. Through a meta-synthesis of qualitative case studies, this study is one of the first to develop a process theory view for offering a holistic understanding and crucial insights for addressing the concerns over the co-creation of e-government services. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
3. B2C E-business Use in a Country: The Roles of E-government Maturity, Corruption, and Virtual Social Networks Diffusion.
- Author
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Arayankalam, Jithesh and Krishnan, Satish
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INTERNET in public administration ,ELECTRONIC commerce ,BUSINESS to consumer transactions ,ONLINE social networks ,CORRUPTION - Abstract
Research exploring the link between e-government and e-business is still at a nascent stage. Motivated to advance this research area, using a quantitative study by employing publicly available data, we explore the relationships between e-government maturity, corruption, VSN diffusion, and B2C e-business use. We draw on the value framework for assessing egovernment impact, and ground our arguments on four theoretical perspectives, namely, (1) principal-client-agent theory, (2) institutional theory, (3) the strategic gap concept, and (4) Habermas' public sphere concept. Our results confirm (1) the indirect association between e-government maturity and B2C e-business use through corruption, and (2) the moderation effect of VSN diffusion on these relationships. The key contributions of this study include extending (1) the understanding of 'e-government--e-business' relationship by empirically establishing the role of corruption as an intervening factor; and (2) the notion of VSN as a public sphere to the business context. [ABSTRACT FROM AUTHOR]
- Published
- 2020
4. Corruption in National Institutions and E-Government Maturity: Insights from Cross-Country Data.
- Author
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Khan, Anupriya and Krishnan, Satish
- Subjects
INTERNET in public administration ,AGENCY theory ,RENT seeking ,POLITICAL corruption ,DATA analysis - Abstract
As opposed to a host of past research that studied the impact of e-government on corruption, we contribute to another potential but under-developed stream of research, which focuses on the impact of corruption on e-government maturity. Specifically, there is a limited theoretical and empirical understanding of how corruption can affect e-government maturity. Adopting an institutional perspective to conceptualize corruption and drawing on the agency theory and the rent-seeking theory, we argue that corruption in three basic national institutions (political, legal, and media institutions) in a country can hinder its e-government maturity. We test our hypotheses using the publicly available archival data from 103 countries. This study offers initial insights into the “corruption—e-government” phenomenon by highlighting the role of corruption in different institutions, and provides important implications that would encourage further research on the phenomenon. [ABSTRACT FROM AUTHOR]
- Published
- 2018
5. Electronic government and corruption: Systematic literature review, framework, and agenda for future research.
- Author
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Khan, Anupriya, Krishnan, Satish, and Dhir, Amandeep
- Subjects
CORRUPTION ,INTERNET in public administration ,META-analysis ,ETHICS ,CONCEPTUAL models - Abstract
• The study involves a systematic review of 63 studies on e-government and corruption. • Thematic classifications, research gaps, and future research agenda are discussed. • The proposed conceptual framework depicts existing and potential research areas. • The literature is inclined toward analyzing the role of e-government in curbing corruption. • E-government may not be the only solution to corruption control. The notion of corruption has emerged as a prominent topic against the backdrop of e-government. However, there are diverse but disorganized viewpoints about the relationship between e-government and corruption, thus creating difficulties in obtaining a structured overview of the existing literature and identifying the avenues to take this research area forward. Despite this, prior studies have made limited attempts to gather these fragmented observations to guide future research holistically. To address this concern, we conduct a systematic literature review (SLR) of 63 articles discussing e-government and corruption and provide a comprehensive synthesis of the current knowledge in this domain. In particular, we offer a thematic classification of prior studies, uncover the key gaps in the literature, identify the potential research areas, and provide recommendations to broaden the avenues for future studies. Furthermore, we propose an integrated conceptual framework to caution policymakers about the incomplete understanding offered by the existing studies and to inspire further research in several ways. [ABSTRACT FROM AUTHOR]
- Published
- 2021
- Full Text
- View/download PDF
6. Investigating the Impact of Corruption and Culture on Electronic Government Maturity.
- Author
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Krishnan, Satish
- Subjects
INTERNET in public administration ,NATIONALISM ,CORRUPTION ,UNCERTAINTY (Information theory) ,CROSS-sectional method ,DATA analysis - Abstract
Utilizing the concept of "fit as moderation" from strategy literature, and by drawing from the literature on (1) corruption and growth; and (2) Hofstede's dimensions of national culture; this study investigates (1) the impact of systematic (or bad) corruption and idiosyncratic (or good) corruption on e-government maturity; and (2) the moderating effects of national culture in terms of power distance, individualism, masculinity, and uncertainty avoidance on the relationships of systematic and idiosyncratic corruption with electronic government (e-government) maturity. Based on publicly available archival data from 60 countries, for a cross-sectional period of 2004 to 2008, our results provided support for the hypothesized model. Specifically, while systematic corruption was negatively related with e-government maturity, idiosyncratic corruption was positively associated with it. Further, while the relationship of systematic corruption with e-government maturity was negatively moderated by uncertainty avoidance, the relationship of idiosyncratic corruption with e-government maturity was contingent on power distance in the negative direction, and on individualism, and masculinity in the positive directions. Our findings contribute to the theoretical discourse on e-government by not only understanding the differential impacts of corruption types on growth and maturity of e-government, but also by understanding how national culture affects the relationship of corruption with e-government maturity. [ABSTRACT FROM AUTHOR]
- Published
- 2012
- Full Text
- View/download PDF
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