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Part 1: Organisational Semiotics: Theory and Application; International audience; Situated in the diversity and adversity of real-life contexts facing crisis situations, this research aims at boosting the resilience process within communities supported by digital and social technology. In this paper, eight community leaders in different parts of the world are invited to express their issues and wishes regarding the support of technology to face social challenges. Methods and artefacts based on the Organisational Semiotics (OS) and the Socially-Aware computing have been applied to analyse and consolidate this data. By providing both a systemic view of the problem and also leading to the identification of requirements, the analysis evidences some benefits of the OS-based approach to consolidate perspectives from different real-life scenarios towards building a socio-technical solution.

It is acknowledged that knowledge management (KM) brings several benefits for an organization, and two types of knowledge management strategies exist: Codification and personalization, and a gap exisits between both strategies. In this paper, the context of KM is placed on the campus of higher education. A knowledge capturing tool, in the form of a tablet based APP, is introduced to capture problem solving knowledge during a student project meeting. This tool intends to propose a new way of technology support to codify knowledge during socialization. A series of comparative experiments were undertaken to investigate the APP's influence on users' meeting experiences. This paper will present results based on interviews with the participants, which showed both positive and negative effects of the APP usage on their meeting experience.

The importance of web-based knowledge communities (WKCs) in the 'network society' is growing. This trend is seen in many disciplines, like education, government, finance and other profit- and non-profit organisations. There is a need for understanding the development of these online communities in order to steer it and to affect the impact it has. In this research, we aimed to identify interaction patterns in these communities to visualize and understand community developments, and show the relevance of WKCs for the development of learning education. We conducted a content analysis and a network analysis on big social data to identify the patterns in two Facebook-groups which were focused on educational development. Analysis of interaction patterns enabled us to identify three interaction stages within WKCs in educational settings: introduction, evolution and maturity. In the first stage, participants mainly introduce themselves. In the second stage, one shares information and in the final stage, participants are more open to share their opinions. The study shows that our network analysis approach is appropriate to analyse and visualize the development of interaction patterns and the results could help us to steer communities effectively and efficiently.

Today, in order to provide high-quality medical service and to minimize the resource cost, many large hospitals have adopted clinical pathway as a structured way to manage treatment activities. However, customization of clinical pathway remains as a major challenge in treating diversified patients. In this paper, we present an approach for dynamically generating customized clinical pathway according to patient's evolving status. We use semiotic methods to represent medical knowledge into affordance and norms which can merge different clinical practice guidelines and pathways to deal with complex and dynamic customization scenarios. Furthermore, the system framework is established for implementing our approach. Our research will give a contribution for personalized and automatic generation of medical processes as the decision support for physicians.

An organisation is defined as a system of social norms. The concept of a norm is the social analogue of the concept of an affordance which Gibson (1968) introduced to account for perception of the physical world. Their conjunction is a logic of Norms and Affordances, Norma, which serves as a meta-model for dynamic organisational systems. All elements in a Norma model have bounded periods of existence. All the dynamics are specified by the authorities governing these bounds. A system to implement Norma has been constructed, called a 'Normbase' handles time intrinsically to achieve a huge reduction in the complexity of a specification. The Normbase allows a system to be prototyped dynamically, as the specification evolves. These methods have been used with great success in reducing implementation and maintenance costs. >

Part 2: Organisational Semiotics: Theory and Application; International audience; As digital technology continues to pervade many organisations, new collaborative models such as digital business ecosystems (DBEs) emerge. DBE is a socio-technical network of digital platforms, processes, individuals and organisations from different industries that collectively create value. In DBEs, participants interdepend on each other and technology platforms to develop individual capabilities required to deliver value to end-users. Notwithstanding the benefits of DBE, a key challenge for focal partners is how to assess the social impact of the various interdependencies. Social impact refers to the social effect of interdependencies on DBE participants. More often, the focus has been on assessing the operational impact of interdependencies while limited attention has been paid to the social perspective. However, we argue that the social impact of interdependencies is equally important since it can significantly affect value co-creation. In this study, we develop a framework to help focal partners assess the social impact of interdependencies in DBEs. An empirical case study of a port DBE is used to illustrate our framework.

Part 2: Organisational Semiotics: Theory and Application; International audience; The affordability, reliability, access and mass adoption of information and communication technological advances is a key trigger to digitisation. Digitisation significantly influences the global economy, as it impacts interpersonal and organisational relationships, disrupts organisational practices, and enables innovation. Digitization is transforming a firm’s interaction with its external partners (including users), through the use of digitally-enabled business processes, online chats, digital services, online tools/applications and automated systems. This paper focuses on the role of digitisation in innovation in services, because services account for a significant proportion of GDP and employment in developed economies. In specific, the paper explores the topic in the context of Knowledge-Intensive Business Service (KIBS) firms (that exhibit high levels of innovations as users, producers and diffusers of innovation). This conceptual paper explores how KIBS firms can maximise the value extracted from external knowledge/collaboration through digitisation (since KIBS firms demonstrate the highest degree of adoption of digital technologies) to enhance process innovation outcomes. Process innovation is chosen because it plays a fundamental role in delivering efficiency and market share. This paper proposes that digitisation will moderate the relationship between collaboration (breadth of external partners and depth of user engagement) and internal resource commitment to enhance the benefits derived from process innovation.

Not the information technology is the key to a successful knowledge management but the people are. From this follows that the improvement of knowledge processes can be done by bringing the right people together - whether online or offline - to share their knowledge and develop new ideas. Whenever technology is used to enhance these knowledge processes, it has to be in a social way to improve the bottom-up knowledge flow. Mr. Süß integrated EIWis into his strategic project portfolio. He connected other strategic projects with knowledge management and reported the results directly to the board. He will show how an organized project portfolio can help to reach the strategic goals.

A terrorist network is a special kind of social network with emphasis on both secrecy and efficiency. Such networks (consisting of nodes and links) needs to be analyzed and visualized in order to gain a deeper knowledge and understanding that enable network destabilization. This paper presents two novel knowledge management tools for terrorist network analysis. CrimeFighter Investigator provides advanced support for human-centered, target-centric investigations aimed at constructing terrorist networks based on disparate pieces of terrorist information. CrimeFighter Assistant provides advanced support for network, node, and link analysis once a terrorist network has been constructed. The paper focuses primarily on the latter tool.