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Research Question (RQ):Which are the most commonly monitored and gaged quality indicators in primary healthcare? Purpose:The purpose of this research is to study and research the grounds for quality indicators and measuring thereof in primary healthcare. Method:For this research we used the method of existing knowledge on quality indicators in healthcare and on monitored quality indicators in primary healthcare by systematical review of existing literature. We used triangulation to ensure better understanding of the problem, check and confirm data, and thus ensure the integrity of the research Results:Research showed the origin of quality indicators in primary healthcare and quality indicators which are measured by organizations in primary healthcare. Organization:Primary healthcare organizations will get an overview over most commonly monitored quality indicators in primary healthcare and thus the possibility to compare success and efficiency. Society:Data on measured quality indicators should be public. Users of primary healthcare services can choose the most successful healthcare organization based only on these data. Originality:A systematical review of the most commonly monitored and measured quality indicators in primary healthcare. Limitations/Future Research: The research is limited due to a smaller number of existing sources used and due to a smaller sample of interviewees. In the future it would be meaningful to research which quality indicators are measure by the majority of healthcare centers in Slovenia and establish a new model of monitored or obligatory quality indicators in primary healthcare based on the findings of this research.

Purpose: Purpose of the research is to clarify the basis, development and the state of the art of quality assurance systems at primary level of healthcare. Method: As a method, quality assurance in healthcare literature overview and analysis was used. Results: Research provided basic for the introduction and development of quality assurance as well as encouragement for further development of quality assurance in primary healthcare system Organization: institutions of primary healthcare system will be enabled to understand the quality assurance in healthcare systems in EU and Slovenia. Limitations/Future Research: Research is limited with relatively low amount of relevant sources. In the further research it would be necessary to define, which indicators shall be used in assessing the quality of primary healthcare services, and consequently to develop new model of requested indicators which shall be monitored in the primary healthcare systems