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The author surveyed 145 librarians regarding the impact of the COVID-19 pandemic. The findings suggest the pandemic's effects have not been evenly distributed geographically, or among different types of workers. Some feel that the crisis has helped libraries expand services, while others worry that it has hurt their abilities to interact with users. In addition to introducing new challenges, the pandemic has uncovered inequities within the profession, furthered communication and decision-making gaps, and precipitated ongoing budgetary shortfalls. The past year has also affected librarians on a personal level, increasing stress and dissatisfaction. On the other hand, communication between colleagues may have improved through the use of online tools and remote/flexible work could have positive long-term implications. [ABSTRACT FROM AUTHOR]

This study engages public services librarians and librarians in administrative or managerial positions in a conversation about LGBTQ student needs. Using a sample from the Campus Pride Index's Best 25 LGBTQ-friendly colleges and universities, the researchers gathered information regarding outreach, collections, facilities, services, and policies for LGBTQ students. The results of this survey suggest that, while there is a great deal of support for LGBTQ students among librarians, the Campus Pride criteria is not entirely being met. There is an unclear delineation between the role of the library in promoting LGBTQ friendliness, and the role of the larger university, which may be related to the uncertain position of the library in the campus environment. However, the empathy that librarians in both decision and non-decision making roles have towards LGBTQ students opens up the possibility of deeper conversations and proactive, innovative support services in the future. [ABSTRACT FROM AUTHOR]