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The article presents an entry in the journal's regular column focusing on public librarianship. This entry addresses the basic question of what constituencies use public libraries and why they are important to serve. Topics addressed include trends in providing non-traditional public services through public library facilities, the views of researcher David Thacher on the existence and maintenance of libraries as public spaces, and managing the realities of misbehavior in such spaces.

The article presents personal narratives in which library leaders from the Johnson County Public Library in Overland Park, Kansas and the Novi Public Library in Novi, Michigan discuss how they work with the community and local governments to achieve success.