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This paper intends to examine academic library services and facilities for university students at the tertiary level in Punjab. It has been observed that all educational institutions specifically higher education has an academic library to facilitate the students in terms of their academic activities and research-oriented tasks. This study has been conducted to measure the response of library patrons of two Public Sector Universities in Punjab, Pakistan. The unit of analysis has been based on the enrolled students of the University of Gujrat, Gujrat, and Government College University Faisalabad, Faisalabad, Pakistan. A sample of 16 students (8 students from each university and half male and female student ratio) has been selected using a purposive sampling technique. An interview guide has been developed and a case study method has been used to conduct in-depth interviews of the library Patrons. It is worth stating that researchers conducted interviews in the academic library of the relevant universities' main campus. Data analysis has been done with reference thematic analysis technique. The study finding asserted that library patrons reported that research support services and internet facilities had been provided by the library administration. Similarly, the study findings revealed that a silent zone of study, printing, and photocopy facility had been provided to support academic activities at the university. Likewise, the study results indicated that an online public access catalog, reference and periodical section, and open reading area had also been provided by the library staff to the library patron for the smooth running of research activities. [ABSTRACT FROM AUTHOR]

The study aimed to assess effectiveness of electronic services in university libraries in Punjab, Pakistan. The study adopted the quantitative research method to achieve its objectives. The quantitative data were collected through the questionnaire from library users in eight public universities by employing the convenience sampling technique. The findings of the study reveal that the libraries did not offer adequate electronic services. The respondents did not seem satisfied with the electronic services as most of them did not give their opinions about the services. The findings of the study will be helpful for university authorities and the library administration to take necessary measures to design and offer electronic services keeping in view users' needs and expectations. [ABSTRACT FROM AUTHOR]

Purpose This study aimed to look into the interest in and use of WhatsApp technology among National College of Business Administration & Economics (NCBAE) University Pakistan library users. Design/methodology/approach A Google Forms questionnaire was designed and emailed to students from various departments at the National College of Business Administration and Economics University of Pakistan. SPSS 22 was used to tabulate and analyze the data for this paper. Findings According to one study, WhatsApp is a robust and cutting-edge technology that might be integrated with digital library services to reach out to library consumers. This technology will assist library patrons in receiving high-quality services. Some technological and human resource variables may impact service delivery and hence must be addressed. As a result, library management is advised to take the required steps to integrate WhatsApp with digital library services to ensure efficient and effective service delivery. Practical implications WhatsApp is one of the most widely used social networking applications, with many organizations, including libraries, using it. This technology is available 24 hours a day, 7 days a week to patrons on campus and in remote locations. As a result, the quality of library services will improve, and users will be more satisfied. Originality/value This research examines WhatsApp technology in the context of Pakistan's National College of Business Administration and Economics University. This is the researcher's first attempt to address a vital topic. This research will benefit the National College of Business Administration and Economics University's library patrons and the whole academic community in Lahore. [ABSTRACT FROM AUTHOR]

Purpose This study aimed to investigate the interest and use of WhatsApp technology among the library users of National Defence University Pakistan. Design/methodology/approach A questionnaire in google forms was created shared with the students of five departments of National Defence University Pakistan via email. The data were tabulated and analyzed using SPSS 22 for this paper. Findings This study revealed that WhatsApp is a robust and state of the art technology that could be embedded with digital library services to approach the library's patrons. This technology will help the library users getting quality services. Some technical and human resource factors could affect the delivery of services and hence need to be addressed. Therefore, it is recommended that library management should take necessary action to Embedded WhatsApp with Digital library services to ensure efficient and effective service delivery. Practical implications The WhatsApp is one of the most prominet technologies in social media applications that is deployed by many organizations including libraries. This technologies help the patrons at campus and remote places around the clock. Consequently, it will increase the quality of library services with greater satisfaction among users. Originality/value This study focuses on WhatsApp technology in the academic environment of National Defence University, Pakistan. This study is the first attempt of the researcher to highlight the critical issue. This study will be helpful for the library users of National Defence University and the entire academic setup in Islamabad. [ABSTRACT FROM AUTHOR]

This study examined the published literature on digital library resources and the users' experiences (i.e. satisfaction level, motivating factors, and major challenges) with these resources in Pakistan. Several e-databases were consulted including Research Gate', ScienceDirect, Web of Science, and Google Scholar to retrieve relevant literature. The study adopted a systematic literature review approach followed by PRISMA guidelines. Out of 323 articles, a total of 22 relevant studies were included based on pre-defined inclusion and exclusion criteria. The findings of this study reveal that most of the endusers are satisfied with the digital library resources, and they consulted these resources for academic and research endeavors. The authenticity and accuracy of the DLRs were the main motivating factors in the effective use of DLRs. Furthermore, this study consolidated several factors faced by end-users while using DLRs. The results of this study could help the policymakers, HEC authority, LIS professionals to further improve access to DLRs and resolve the problems facing end-users in the country. Moreover, the findings of this study will help the university administration and library authority to plan the subscription of resources keeping in view the associated barriers. [ABSTRACT FROM AUTHOR]

Abstract: Short Message Service (SMS) has become a cheap and popular source of communication in today''s society. The present study examines the mobile phone text messaging patterns of 96 university librarians from 29 public and private universities in Lahore, Pakistan. Data were collected through a survey questionnaire. Results indicate that university librarians use SMS tools, but do not prefer this technology as a means of communication through phone or e-mail. A majority of librarians use SMS to connect with friends/relatives or for entertainment purposes. They rarely use SMS to communicate with library users, professional colleagues, or administration. [Copyright &y& Elsevier]

The service institutions always look for improvement of services to their clientele, They get technical support from the industry in the shape of hardware for the improvement of services. Libraries are not an exception towards accepting and implementing such technologies. The introduction of bar codes in the libraries improved services by saving librarians and users time on the one hand while on the other hand it brought accuracy towards charging different activities in libraries. The developed world has already accepted this technology and enjoying its fruits. In Pakistan, few libraries applied bar code technology as remedy to the problems of manual work. There is a need to make the librarians aware of the importance and benefits of such technologies for improvement of working conditions in the libraries. [ABSTRACT FROM AUTHOR]

This paper based upon review of literature represents an appraisal of libraries in general as well as in Pakistani context. The authors have presented the traditional and modern library functions along with process and forms of education. The types of libraries and their roles especially the educational one have been highlighted. [ABSTRACT FROM AUTHOR]

The article discusses a study on the user relationship management aspect of Dr. Muhammad Hamidullah Library at the Islamic Research Institute in Pakistan. The period of the library usage by the study's selected population is minimum one year and maximum fourteen years, while the average is four and a half years. Respondents offered observations on the library's physical settings, the library collection, the organization of library materials, frequency of staff support in locating the materials, the behavior of library staff, the library's technological infrastructure, and the information needs and resources consulted to fulfill these needs.